Avast WEBforum
Other => General Topics => Topic started by: enddays on January 25, 2010, 10:27:01 PM
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Perhaps it is just me, but I feel that Avast 5 final has been released far too soon as it is still very buggy and with far too many BSOD's, and without any real explanations and official fixes for these glitches coming from the developers. I appreciate that they might be under pressure to complete Avast 5 but it does not do the reputation of this program any good to release it in this sorry state :-[
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I have had no issues with Avast! 5 on two different Vista machines for some time using the various Avast! 5 betas. Once the beta testers stop finding problems, bringing in the public to look for other issues is about the only alternative. And with a very large number of users (claimed 100 million), sure looks like just a trickle of problems here, mostly incompatibility issues with other programs that just didn't have enough exposure during beta testing. Getting more "no problems" from most of the beta testers doesn't help mature the product. Next update should incorporate lots of the new problem reports. Most of us are very happy with "this sorry state" :)
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I've also had no problems with the Free version on both Windows 7 (32 bit) and Windows XP.
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No problem no bsod just a small thing that i did find strange and its the removable media scan... Also maybe some translation error but im sure that will be fixed later. At least i can understand what its mean all is ok. ;D
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Next update should incorporate lots of the new problem reports. Most of us are very happy with "this sorry state"
That is the point I am making re ( next update. ) The " lot's of new problems " have not been adressed yet, most annoying being the recurring BSOD's
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The public version has been out nearly a week, so probably about time for a new release with many of the new issues solved it it. :)
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So far, 2 replies on this thread stating that Avast 5 Free is working as it should, are you all in denial or something !! Avast 5 Free is a crock and should be removed from download sites till it is working properly, as did Avast 4
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So far for me i find it very great for a first release but i still cant wait for the another update. ;D
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So far, 2 replies on this thread stating that Avast 5 Free is working as it should, are you all in denial or something !! Avast 5 Free is a crock and should be removed from download sites till it is working properly, as did Avast 4
You will find that the most voices raised will be from those that have problems - out of the total user base what is the percentage that are experiencing problems - how many have not posted to say it is working with no problems. And as stated most can be found as a conflict with other programmes, the beta testers do not use "all programmes". So far I have had no problems on two Vista and one windows 7 system. Should I make three posts stating that ?
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same here no problem at all ;)
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just to add: if the bsod issue among others was so wide spread, there would have been not just a few but tens and tens of users posting to report like it's been the case several weeks ago with the FP disaster. But hey this vast majority didn't post after the release of avast 5, guess why...
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So far, 2 replies on this thread stating that Avast 5 Free is working as it should, are you all in denial or something !! Avast 5 Free is a crock and should be removed from download sites till it is working properly, as did Avast 4
Why don't you post your configuration and your list of problems under avast! Free/Pro/Suite so that the developers can work on the issues with you? There were a large number of beta testers, most of their problems were solved that way, and the newly surfaced issues can be worked off in the same way. But the fact remains, it is working fine for the overwhelming majority of users, and the developers need more information to solve the remaining issues for others.
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hi ,
the upgrade period should be extended from feb 1 to at least apr 1 ( !! )
is avast 5 released to soon ? no , its working fine :) 8)
have a nice day
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maybe it's just dumb luck, but avast 5.0 seems to be working well on my windows 7 X64 machine. i have been keeping close track of the problems it has been having on this forum, and i am hoping that a new program update will be released soon. i think i have been very lucky. i also tried many of the recent betas during beta testing, and again, i had no problems with them either. the only security software i am running is windows defender without the on access scanning, and avast 5.0. 377.
i think i may have been very very lucky so far. i am keeping my fingers crossed that a new update will be released soon.
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Same here. Works perfectly on my Win 7 x64... as well as my brothers. No issues besides the sand boxing being a pain.
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I agree. I can't even get the silly thing to install. Check this thread out: http://forum.avast.com/index.php?topic=54184.0
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Actually if you look at the complaints from the last three revisions in the Beta folder, you'd know dang well it was released to soon. Heck with .366 version I had automatic Bsod's on startup. Though .377 is better, It is way to sensitive. Also brought to my attention, is it may not work well with Powerdvd which is installed on my system. I tried to add program like Carbonite from HR Block to store certain files on Internet to protect them. I know 5.0 doesn't like that program. Plus there are 3-4 threads like this one cause I started one myself 3 days ago.
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No offense guys but it seems that all the hardcore avast people don't have problems. Yet most of the newer ones do.
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one thing i have made sure of is to not install any other security software besides avast 5.0.337. i am running the free version. i also disabled the on-access portion of windows defender. i rarely, if ever use windows defender for anything. when i was using avast home 4.8, i also used MBAM and SAS as on demend scanners for spyware. but i have not installed them since i have read that avast 5 may have some conflicts with them.
it is possible web shield may be slowing down my internet connection somewhat, but this is difficult to be sure of, so i have not messed with the default configuration in avast 5.
i wish i didn't have to be as cautious as i am, but after reading the horror stories on the forum, i have decided "better safe than sorry".
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No offense guys but it seems that all the hardcore avast people don't have problems. Yet most of the newer ones do.
Actually a bunch of the usual suspects were here for the open beta testing so their problems were solved early. Submit your new problems in the same way to get them solved too. And with the tremendous number of downloads of Avast! 5, there certainly aren't a lot of new problems reported here, just some very frustrating ones that need to receive the proper priority at Alwil as well as user inputs. Even the people from Wilders have some pretty good comments at http://www.wilderssecurity.com/showthread.php?t=263285 .
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No offense guys but it seems that all the hardcore avast people don't have problems. Yet most of the newer ones do.
Why do you think that is ?
I did nothing special, just installed 5.0 over 4.8 and it worked and I'm supposedly on an OS (XP) that is susceptible to this problem according to others.
Me I only had one of the beta builds (about midway through the beta testing) for a short time on my live system, I felt it wasn't right for a live system at that time and went back to 4.8. During that time though I have been monitoring the beta forums and at the time of the release the beta forums weren't awash with serious problems. So I downloaded the release version and installed it.
One thing different from the beta trial though with the early builds it was recommended to do a clean install and that is what most did. Subsequent to that many would have been updating from beta to beta so not so many issues regarding updating.
However, towards the end of the beta it was suggested it would be OK to install over the top of 4.8 for those who didn't already have the beta installed. Some experienced problems, though not masses of them and a clean reinstall resolved the problem. They too would be updating beta to beta so no major issues for most.
The major difference on the release is the much greater volumes of people updating by installing 5.0 over 4.8 (as suggested on the website) so the flood of topics from those experiencing problems. But given the same large volumes of updates, I don't know if this is as severe as it looks, yes if it is effecting you it is very severe.
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DavidR, I agree with what you are saying, mostly. In the overall scheme of thing the volumes complaining could be only 3-4%. Avast may know that. However, since we don't work around BSOD's all day they come off as Catastrophic. I realize some of you guys know a whole lot more computer stuff that I do, I never learned how to read code. I do know that when I work on my computer, a BSOD really ticks me off. I never spent the time Beta testing anybody's software for them. I have plenty of other things to do. I do know that I don't like losing work because of a BSOD. Since I had been using 5.0, I didn't get much of any small glitches, I got BSOD's. So I warrant my concerns that it shouldn't have been release this early.
I put back 4.8, at least for another revision or two. Even 4.8 has it's gliches. Somebody tell me why it can't read it's own download for updates continually. I have had this error three days in a Row.
"Information about current update:
Last encountered error: Invalid file signature. Setup will terminate.
Total time: 1:08"
Now this version has been released now for a LONG time and still this error. But it is NOT a BSOD, so I can live with that.
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Perhaps it is just me, but I feel that Avast 5 final has been released far too soon as it is still very buggy and with far too many BSOD's, and without any real explanations and official fixes for these glitches coming from the developers. I appreciate that they might be under pressure to complete Avast 5 but it does not do the reputation of this program any good to release it in this sorry state :-[
Hi enddays,
Are you involved in Beta test and give any contribution about the error report since ALWIL and all of team did the test?
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Perhaps it is just me, but I feel that Avast 5 final has been released far too soon as it is still very buggy and with far too many BSOD's, and without any real explanations and official fixes for these glitches coming from the developers. I appreciate that they might be under pressure to complete Avast 5 but it does not do the reputation of this program any good to release it in this sorry state :-[
Hi enddays,
Are you involved in Beta test and give any contribution about the error report since ALWIL and all of team did the test?
First of all I introduce myself, I just register, and tell them I'm Artagatis that version 5 of avast! R, I downloaded and automatically uninstalled version 4.8, but version 5 is inactive and can not be activated, by clicking on the icon opens the instructions but said that implementation remains inconsistent even if you press the button start system or fix, then the icons disappear, then tried to uninstall 4.8 to start from scratch and I said that this enabled self-protection avast! and I should uninstall it via Safe Mode or troubleshooting page.
Is there someone who can advise? I am unprotected
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Interesting question.
Once the beta testers stop finding problems, bringing in the public to look for other issues is about the only alternative. And with a very large number of users (claimed 100 million), sure looks like just a trickle of problems here, mostly incompatibility issues with other programs that just didn't have enough exposure during beta testing. Getting more "no problems" from most of the beta testers doesn't help mature the product. Next update should incorporate lots of the new problem reports. Most of us are very happy with "this sorry state" :)
I mostly agree, although the issues I ran into don't involve compatibility problems. I encountered three bugs during the first day after updating Avast 4.8 to Avast 5 last Saturday. Two of bugs are relatively minor. I can work around all three of them. If they're fixed in a future release, so much the better.
1) Bogus "Avast has detected a Virus in the operating memory" warning dialog after I did a Quick Scan. I wouldn't call this minor. I heeded the warning and immediately did a boot scan, which took two hours and found only the eicar test files. Later I discovered this is a known bug. Over two hours of my time wasted. I'll ignore the warning from now on. http://forum.avast.com/index.php?topic=53787.0
2) The Avast main window keeps resizing itself to the full height of the screen after I click on one of its selections. It doesn't always happen right away, and I haven't been able to narrow the trigger down to any particular selection. I can live with this. I remember that I did resize it up to full screen height on purpose for a while after first installation. I wanted to see everything without scrolling. The window seems to be remembering my initial preference. :) Problem is it expands itself even when I don't need it too. Workaround: ignore it as a minor annoyance.
3) I added the full pathname of an executable I wanted to exclude in the Settings > Exclusions dialog. Although the documentation says the exclusion includes the real-time shields, the executable is still stopped by the File System Shield.
Workaround: Added the exact same pathname to the File System Shield Expert settings. I can now use that program.
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I updated to 5 from 4.8 and had no problem on my Vista laptop.I updated the programme version first though to make sure that was up to date as someone once mentioned I believe that the programme update was to prepare for the new release.Then installed it over the top of 4.8.I have noticed in a few threads that failures seem to be happening more on those that are choosing custom installation.I may be wrong but I did not choose custom installation.
I hope everyone gets it sorted soon.Because to me the new version is a Lean Mean Flying Computer Machine. ;)
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I have to say yes, it was sooner than I expected. There are some things that aren't smooth/fixed yet.
- Program upgrade from v4 to v5 has some issues
- BSODs
- Sandbox issues
- Wrong Boot Time Scan prompts
- Misaligned buttons in sliding popups (buttons are too close to the edge). From what I know, this issue is not in the previous builds
- Sometimes, shields will not turn on and requires reboot or worse, repair
- Sometimes, Attention in tray icon is still displayed even though all shields, updates, etc are fine. This occurs after the duration I set avast to be disabled passed and avast is active again
- Removable media scan does not all removable media (some are skipped)
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I have to say yes, it was sooner than I expected. There are some things that aren't smooth/fixed yet.
Amazing, I seem to remember you asking Alwil when are they finally going to release avast! 5 ??? ;D
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I think that old adage applies Bob.You can please some of the people all of the time,all of the people some of the time.But you can't please all of the people all of the time. ;D
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I can tell you BSOD's will not please much of anybody. If you got em in 5.0, you are not happy, if you didn't then you should be pleased as punch
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After doing 7 installations of 5.0 over 4.8 ... I am pleased as punch !
Four more to go. :)
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Ok guys, I suspected when I posted this it would tend to polarize replies between Avast longtime users and newer users. I personally have been using Avast 4 free for a number of years without any problems and was delighted to join this Forum on Avast 5 beta testing. My point was and is simply that it was being rushed into final release too soon, given reported conflicts with Malwarebytes Pro ( me ), PowerDVD, erratic broadband connections / speeds, BSOD's, failing to update virus defs, having to go into safe mode for some actions, not recognizing registration details, fresh install / install over prev version indecision. I personally think it is also unaccceptable to ask users of Avast 5 free to uninstall other previously installed products from other developers to avoid conflicts with Avast, as this seems to me to be a back to front workaround.
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Good synopsis enddays, and I would like to whole heartly AGREE with your statement. I also had used Avast for years since it was the only one that could clear a specific worm for me years ago. This release just came to fast, but I have all the Faith they will fix the problems and we will have a new machine to combat viruses
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I personally think it is also unaccceptable to ask users of Avast 5 free to uninstall other previously installed products from other developers to avoid conflicts with Avast, as this seems to me to be a back to front workaround.
I don't know which program you're referring to but, that practice is something Microsoft has done for years.
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I have to say yes, it was sooner than I expected. There are some things that aren't smooth/fixed yet.
Amazing, I seem to remember you asking Alwil when are they finally going to release avast! 5 ??? ;D
??? Yes. I've asked when the next beta release(s) would be but I don't remember testifying for releasing it. Changing topic, it is probable to have an update soon. Hope it fixes the issues. :)
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I use Win XP Pro SP2 and Avast 5 free edition does not work in computer Safe Mode.
it says the service is stopped,system is not protected etc.
so what ? do a bit a search and find out that it's a normal behavior. That's what safe mode is for, troubleshooting Windows, drivers are disabled etc...and you probably logged in in safe mode with network disabled too, so having the AV off is no big deal ;D
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I use Win XP Pro SP2 and Avast 5 free edition does not work in computer Safe Mode.
it says the service is stopped,system is not protected etc.
That as has been said is the whole point of safe mode, if you have a problem and it is driver related, the last thing you want is for it to be carried over to safe mode, you wouldn't be able to resolve it. You should be able to start avast in safe mode though to do a scan by using the avast5 desktop shortcut I believe.
Though the big question has to be why are you in safe mode in the first place, what is it that you wanted to do that required safe mode ?
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Yes as you have found in the other topic, the boot-time scan is the better option than safe mode.
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Agreed!! You comprimise safe mode by allowing other programs to run it it like that. Even your Antivirus.
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Not sure if Avast! is to blame, but I have been receiving several BSODs since upgrading to the recent 5.0.377 build. I've however that this error only seems to occur while running IE8. I've temporarily switched to Google Chrome to see if this resolves the problem. So far there's been no problems while running Chrome. I will reinstall IE8 and see if the problem persists...... what do you guys think about this? ???
P.S. Running Windows 7 32-bit
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@ Jab13
The current pre-release is 5.0.396:
If you'd like, you can test the pre-release bits now. Anyone who has problems with the official build (5.0.377) - especially system-wide crashes or hangs - is welcome to do so. This build is also supposed to fix the "hang" issue of the previous pre-release builds (393/394) .
http://forum.avast.com/index.php?topic=54581.0
@ Andy G
Windows XP Service Pack 3 has been available for over a year and a half plus it provides many Critical Updates and performance improvements.
You need to start Internet Explorer then go to Tools then Windows Update and download all of the available updates.
Go to Control Panel then Automatic Updates then select Automatic (recommended) or at least Notify me but don't automatically download or install them.
Go to Secunia Online Software Inspector then run it to see what other applications are vulnerable:
http://secunia.com/vulnerability_scanning/online
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@ Andy G
Windows XP Service Pack 3 has been available for over a year and a half plus it provides many Critical Updates and performance improvements.
You need to start Internet Explorer then go to Tools then Windows Update and download all of the available updates.
I didn't think to check whether Andy's version of IE was shown in his sig. If it's IE-8, Update has been moved from Tools to Safety.
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@ Andy G
Windows XP Service Pack 3 has been available for over a year and a half plus it provides many Critical Updates and performance improvements.
You need to start Internet Explorer then go to Tools then Windows Update and download all of the available updates.
I didn't think to check whether Andy's version of IE was shown in his sig. If it's IE-8, Update has been moved from Tools to Safety.
The key part of your quote is I didn't think
Its still in Tools then Windows update. :)
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Then I must have a weird version of IE-8. Sure, it always was under Tools, but I double-checked before posting that last one and (on my system, anyway) it's definitely under Safety not Tools. ??? Been that way since I first upgraded from 7 to 8.
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There is no Safety in the Menu Bar only:
File Edit View Favorites Tools Help
How to Display the Menu Bar in Internet Explorer 7
http://browsers.about.com/od/internetexplorertutorials/ss/ie7menubar.htm <== works in IE8 as well
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Then I must have a weird version of IE-8. Sure, it always was under Tools, but I double-checked before posting that last one and (on my system, anyway) it's definitely under Safety not Tools. ??? Been that way since I first upgraded from 7 to 8.
got it in safety here too ;) (Win7/IE8) ... this is called the "command bar" as opposed to the menu bar that isn't activated by default and where "safety" doesn't appear, when this menu bar is on.
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That's strange, I use Win 7 with IE8 and mine doesn't have a safety tab nor do I have a "command bar" ???
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Even I am rather lazy to update lol ;D
Take so much time to install these stuffs =_="
I think my CPU is going crazy :(
While installing avast then its installation goes crazy also
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Bob, the command bar is the one with Favorites then new tab then a house that is home and to the right is the Safety dropdown menu where Windows Update is as well.
Internet Explorer Command Bar - Add or Remove
http://www.sevenforums.com/tutorials/1048-internet-explorer-command-bar-add-remove.html
To activate the Menu bar go to View then Toolbars then select Menu Bar
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That's strange, I use Win 7 with IE8 and mine doesn't have a safety tab nor do I have a "command bar" ???
that's a bit strange indeed because in IE8 the "command bar" is there by default and the menu one is not...
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Anyone have an issue with FireFox and Avast 5? I had aperson install it, now when clicking on a link the browser goes ofline, then back to online.
Previous AV was completely removed before avast 5 was installed.
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I have been using Firefox 3.6 and Avast 5 with no issues.Could it be one of your Firefox Add On's?
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Thanks. I thought of the addons but the problem started with addition of avast 5. It could be a conflict between an addon and avast. Will try FF with no addons.
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Thanks. I thought of the addons but the problem started with addition of avast 5. It could be a conflict between an addon and avast. Will try FF with no addons.
Depends on what the issue is, which isn't mentioned.
I had an issue with firefox after the 3.5.7 update (not avast related) created a post about it in the General forum a couple of weeks ago. I have found that Ghostery is causing firefox to hang when shutdown, window closes the firefox process is still running at 50%. Ghostery disabled, problem gone, ghostery uninstalled.
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Is it the avast with the firewall one which causes that :) ?
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@ DavidR,
Depends on what the issue is, which isn't mentioned.
Yes the issue was mentioned. ;)
now when clicking on a link the browser goes ofline, then back to online.
This only happened after Avast 5 was installed.
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Must be going blind, missed it, but I haven't had that with avast 5 and firefox 3.5.7.
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mostly issues in FF, 3.57 , 3.6 or else come from add-ons or a corrupted profile. Best way to find out is to troubleshoot that in safe mode (FF safe mode) or disabling extensions one by one. If that doesn't change anything, creating a new profile generally solves everything (and sometimes reinstalling the program too, ie from scratch and not using an upgraded version anymore). And honestly, I haven't seen avast (yet) interfere negatively with FF. Clearing private data on a regular basis is a good option too.
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Yes
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Sorry, I didn't see the update when I posted, however all problems seem to be resolved now and avast! is running smoothly. Thanks YoKenny ;D
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Sorry, I didn't see the update when I posted, however all problems seem to be resolved now and avast! is running smoothly. Thanks YoKenny ;D
Thanks for the feedback.
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Originally I had problems because I installed version 5 over version 4.8. Had about 5 system restarts when the Help Menu was accessed or the Behavior Shields screen was showing in the GUI. The only work around was holding in the power button about 5 times!
The problem was solved with a complete uninstall of 5.0 through Control Panel/Add Remove Programs. Than I reinstalled version 5.0.377 with no problems. The latest build came out 5.0.396? or 4, not sure of the last number. Only this time I closed out of everything, created a System Restore Point, Disabled ALL running Shields through right-clicking on the Avast Ball. Answered "Yes" to the prompt about the computer being unprotected and that I was aware of it.
Than I did the program update to the latest build, but I said no to the program restart requirement. Waited 30 seconds, shut down through the Start Menu instead, following reboot it's working perfectly as if no problems ever happened before.
MAIN THINGS: 1.) Don't install 5.0 over 4.8. and 2.) Close all Windows and right-click Avast Ball and Disable all Shields when updating Avast Program. (OK to just close Windows but leave Avast running for just manual Virus Definition Updates.)
I would also say:
1.) Shut down all Windows and Version 4.8.
2.) Uninstall through Add/Remove Programs.
3.) Get fresh download of 5.0
4.) Create a System Restore Point
5.) Install 5.0
6.) Reboot will be required.
7.) After about 30 seconds to 1 minute, your AV definitions will update.
8.) Open Avast, click Maintenance and Click Register.
9.) Fill out the form to get new license key and submit.
10.) Under the BASIC settings uncheck the Use Special graphic interface screens
11.) Under connections, DO NOT check "I only connect using a dial up modem even if you have a dial up modem." There are reports that when this is checked it is stopping updates.
12.) However, DO check the prompt "My Computer is Permanently Connected to the Internet" if this setting applies to you.
Jack
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2 corrections in Jack's advice:
1. Closing down all programs isn't needed.
2 Download the new version of avast! before you uninstall the old version.
(You don't want to go online without any protection.)
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Yes as you have found in the other topic, the boot-time scan is the better option than safe mode.
I know this is an older post but I was dealing with the same limitations of safemode and want to add that the reason for being in safemode in many cases is that when not in safe mode viruses kill AV software. You should at least be able to schedule the boot time scan while in safemode.
To me the safest way to kill viruses with avast is to boot into safemode and install with the manual setup engine, choose no for restart, manually install the latest definitions update, and schedule a boot time scan. Then restart.
I was able to do this with the older version but with avast5 I had to use safemsi.exe to enable the windows installer and then still had to boot normally in order to be able to schedule the boot time scan. And of course the hard drive light was busy busy busy and I was racing against the virus popups struggling to get the avast program open just to schedule the boot time scan. In the mean time I'm sure viruses were busy rewriting themselves and destroying all the progress I had made previously with malawarebytes, all because I couldn't schedule the boot time scan from safe mode.
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I'd say - try sched.exe from avast! installation folder.
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I have had no problems with Avast Pro 5.0. Only one program has had a problem with it, Norton Security Suite 2010. I've been using Avast from Free to Pro for about 5 years. Best security application I have found. Especially like its boot-scan and removal of malware and spyware, and its ability to quickly block suspicious and known problems right at the door quickly.
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I've just installed AVAST 5.0.677 Free after major frustrations with AVG 2011 upgrade to AVG 9.0. Wish I'd found AVAST years ago - I'm really impressed.