Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Stealthyboss on March 18, 2010, 05:45:26 PM
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i installed avast 5 internet security today, at the end of installation it asked me to restart my laptop, so i restart, boot back up, and on the login screen a error message appears saying Error: interactive logon initialization process failed.
i pressed OK and it just loop repeats itself, so i force shutdown and boot into safe mode and goto system restore to before i installed avast internet security... is there any way i can overcome this error, i have tried twice now...
system information:
Acer aspire 5935G
Windows 7 Ultimate 32bit
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i installed avast 5 internet security today, at the end of installation it asked me to restart my laptop, so i restart, boot back up, and on the login screen a error message appears saying Error: interactive logon initialization process failed.
i pressed OK and it just loop repeats itself, so i force shutdown and boot into safe mode and goto system restore to before i installed avast internet security... is there any way i can overcome this error, i have tried twice now...
system information:
Acer aspire 5935G
Windows 7 Ultimate 32bit
Exactly he same problem I had. I ended up going to get the FREE virus scanner and installing that temporarily. Make sure its version 5.0.462 as that works OK. I also have an Acer with the biometric security, and I think that may be what fails, but the latest version of the virus scanner does install and work.
I am trying to get a ticket registered for a complaint to Support - and see what I can do. See my post under the item about the new version 5.0.462 released, then you can see a couple of us have had the same problem. When I installed my (purchased) license key, it recognises that its for IS, and asks to upgrade - I say "Yes" - it goes and downloads a couple or three files, then happily doesnt upgrade, nor does it register... hence my current annoyance with the system...
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i installed avast 5 internet security today, at the end of installation it asked me to restart my laptop, so i restart, boot back up, and on the login screen a error message appears saying Error: interactive logon initialization process failed.
i pressed OK and it just loop repeats itself, so i force shutdown and boot into safe mode and goto system restore to before i installed avast internet security... is there any way i can overcome this error, i have tried twice now...
system information:
Acer aspire 5935G
Windows 7 Ultimate 32bit
Exactly he same problem I had. I ended up going to get the FREE virus scanner and installing that temporarily. Make sure its version 5.0.462 as that works OK. I also have an Acer with the biometric security, and I think that may be what fails, but the latest version of the virus scanner does install and work.
I am trying to get a ticket registered for a complaint to Support - and see what I can do. See my post under the item about the new version 5.0.462 released, then you can see a couple of us have had the same problem. When I installed my (purchased) license key, it recognises that its for IS, and asks to upgrade - I say "Yes" - it goes and downloads a couple or three files, then happily doesnt upgrade, nor does it register... hence my current annoyance with the system...
yes im using the free one at the moment, and my acer has a fingerprint reader :(
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is there a solution to this yet?
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It would appear that there may be a conflict with the fingerprint reader...so ALWIL will need to take a look at that...
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It would appear that there may be a conflict with the fingerprint reader...so ALWIL will need to take a look at that...
they better :(
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Well, I'm afraid that I can't help...sorry,
But we have a starting point...
It seems (from this thread, and the other one) that the home (Free) version is unaffected, but the Pro, and IS versions are affected...
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Please send me the Windows Event log contents
C:\Windows\System32\winevt\Logs\Application.evtx
C:\Windows\System32\winevt\Logs\System.evtx
Also please indicate the time/date the issue happened so that it's easier to look for relevant stuff.
Ideally, ZIP the two files and upload the resulting archive to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming).
Thanks
Vlk
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Please send me the Windows Event log contents
C:\Windows\System32\winevt\Logs\Application.evtx
C:\Windows\System32\winevt\Logs\System.evtx
Also please indicate the time/date the issue happened so that it's easier to look for relevant stuff.
Ideally, ZIP the two files and upload the resulting archive to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming).
Thanks
Vlk
ill have a look, it was like 3 days ago
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damn cant find it, any idea want avast error log looks like? soo many error logs... :-[
or shall i send the whole event log?
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Vlk wants the actual files of the error logs...
Go to
C:\Windows\System32\winevt\Logs\
and copy application.evtx and system.evtx
zip them and upload them to the ftp...
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k gonna upload now
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ok how do i upload i went to the site...ftp://ftp.avast.com/incoming
but i cant find out how to upload, sorry for being a noob...
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ok how do i upload i went to the site...ftp://ftp.avast.com/incoming
but i cant find out how to upload, sorry for being a noob...
what is File:eicar.com lol i went to the pub folder in that ftp site and downloaded it and its a virus, i thought it was for upload :S
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You need to put it in the \incoming folder:
http://sites.google.com/site/spg20scottsweb/home/tutorials/how-to-upload-to-avast-ftp
The eicar test file is a file that is used to test whether an av is working correctly.
See: http://www.eicar.org/anti_virus_test_file.htm
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You need to put it in the \incoming folder:
http://sites.google.com/site/spg20scottsweb/home/tutorials/how-to-upload-to-avast-ftp
The eicar test file is a file that is used to test whether an av is working correctly.
See: http://www.eicar.org/anti_virus_test_file.htm
thanks, k uploaded
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so when will this mess get sorted?
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i realy wanna use internet security, i dont wanna change to a differenet one like avira :(
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sorry for another bump....
but i still cant figure out a way to get internet security working... have any of Avast team sorted it?
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Hi Stealthyboss,
Now I know that ALWIL are probaly working towards trying to fix this, but i have also noticed a thread here, in which someone has found a solution.
Apparently, downloading and installing the newest driver for the fingerprint software is it.
I imagine you will have to look for your specific model and get the driver.
http://forum.avast.com/index.php?topic=53782.msg485131#msg485131
Hope this helps :)
-Scott-
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thank you, i shall try.