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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: techial2 on June 04, 2010, 09:36:56 PM

Title: [Solved]Help avast detects all my files + windows files
Post by: techial2 on June 04, 2010, 09:36:56 PM
Well as you see it detects all my files + windows files as a virus....

Avast deleted firefox,Winrar,Internet Explorer + ETC.
Q:How do you know it?
A:It all lays in chest

Q:How are you on internet then?
A:I am using my mac

Q:Do you hate that your computer is screwed?
A:Yes

Q:Can you give some more information?
A:Yes, I cant go on internet i got connected... i open firefox nothing happends... I try internet explorer it opens but when i navigate to this site or youtube then it says address not valid.... i tryed making a webbrowser It got error cause of the gecko engine... I know all thats stuffs but when i open garena it doesnt navigate to site but it connects to the other players...

Hope you can help me :(
Title: Re: Help avast detects all my files + windows files
Post by: PapaSmurf on June 04, 2010, 09:56:42 PM
Umm..wow.

If I understood you correctly, you're saying that avast
basically carved up your OS and dropped it all in the chest???

Ok, taking that at face value, because I have NEVER seen that before,
lets go into your virus chest, (maintenance tab, select virus chest), and lets look at
one of those files..rite clik on the firefox file, select properties, and read what it says about it.
Post that answer.
In a nutshell, without knowing your OS, version, ect..I would guess you got a bad install.
I would suggest restoring all the files from the chest, uninstalling avast, grabbing a fresh copy from avast.com and re-installing. I will post some uninstall instructions created by another user, SafeSurf.
Beyond this, I do not know what to say:



Please follow these instructions:

Save a copy of newest version of Avast.

Save the http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility) on your hard drive.

Disconnect from the Internet at this time.

Uninstall Avast through "Add/Remove Programs". 

Boot into Safe Mode and run the Avast Uninstall Tool.

Reboot twice.

Clean your computer up.

Install the newest version of Avast and reboot twice.

Get Internet access and update Avast definitions.

Register your free copy or add the license key.

Reset your settings, if needed.

Run a scan (try a Full System Scan initially to check for malware).

Please let us know if you have any further questions or problems after completing the above or questions prior to completing the above mentioned steps.  Thank you.

Title: Re: Help avast detects all my files + windows files
Post by: techial2 on June 04, 2010, 10:15:55 PM
ya but i cant use internet.......

i tryed start all services on my computer
and it didnt work so i cant use internet

my OS is:Windows 7 Ultimate 32 bit

Well as i can tell you it happend a bit bad things to my computer then i searched with avast and no viruses
and then my files got deleted... All the files i opened got deleted
and now i am trying system recovery but i just got the system recovery for the 1.6.2010

and thats 3 days since and then i am gonna try to unninstall avast to make the things not happend.....
Title: Re: Help avast detects all my files + windows files
Post by: techial2 on June 04, 2010, 10:30:03 PM
Well now i found a hidden recovery file and it was from 30.5.2010 and under :D

I hope it will work...

Cause i think i solved my own question....
I installed Bonjour to make my computer connect to my ipod
and it used avasts scanning dll to scan that the connections are secure

but i havent tryed yet.
Gonna reply if i fixed it
Title: Re: Help avast detects all my files + windows files
Post by: techial2 on June 04, 2010, 10:36:37 PM
Well i tryed recovery and it didnt work again...

Now i will be trying to use the oldest recovery file i got.....
Well If it doesnt work i try in safe mode to recover my old system

Gonna update very much on this topic
Title: Re: Help avast detects all my files + windows files
Post by: techial2 on June 04, 2010, 10:47:01 PM
Well it seems like no recovery options works
So i am gonna try safe mode :P

*prays to god*

Please Please let my computer stay alive
Title: Re: Help avast detects all my files + windows files
Post by: techial2 on June 04, 2010, 10:53:59 PM
well i tryed yet to use system recover(not safe mod)

this time i tryed for the 3.6.2010 it didnt workp

but gonna try safe mode now

*prays even more to god*
Title: Re: Help avast detects all my files + windows files
Post by: essexboy on June 04, 2010, 11:00:23 PM
What name did Avast give to the virus ?
Title: Re: Help avast detects all my files + windows files
Post by: techial2 on June 04, 2010, 11:05:52 PM
Well i tryed Safe Mode
and it didnt work.....
Now i will try to start my computer right to system recover .... I mean i dont start windows i just start system recover
Title: Re: Help avast detects all my files + windows files
Post by: techial2 on June 04, 2010, 11:06:49 PM
What name did Avast give to the virus ?
Well it is many different...
It was vitro and trojan and backdoor and backdoor.irc and much more
Title: Re: Help avast detects all my files + windows files
Post by: essexboy on June 04, 2010, 11:08:35 PM
Vitro or Virut - Reformat the system as this is a vicious file infector, Avast will dlete the files till the cows come home

Quote
Well, I'm afraid I have bad news for you.

You have been infected with a polymorphic file infector named Virut. This infection will spread to every executable file in your computer, and unfortunately the only cure for it is to Reformat and Reinstall.

Right now, the best thing you can do is to backup, preferably to CD, all your important data, documents, pictures, movies, and songs.

DO NOT backup any applications or installers and DO NOT backup any files with the following extensions:
  • .exe
  • .scr
  • .htm
  • .html
  • .xml
  • .zip
  • .rar
  • .doc
  • .jpg
  • .pdf
For more information on Virut, and why you need to reformat, have a read of miekiemoes blog here (http://miekiemoes.blogspot.com/2009/02/virut-and-other-file-infectors-throwing.html).

To find out how to carry out an XP  Reformat and Reinstall, please see this page (http://web.mit.edu/ist/products/winxp/advanced/reinstall-format.html). If you are using Vista, then check this page (http://ist.mit.edu/services/software/windows/vista/clean-install) instead.

Once you have reformatted and reinstalled Windows, have a look at this page (http://rathat.geekstogo.com/StayingClean.html) for some useful tips on staying clean, along with links to some freeware to help.

To find out more information about how you may have got infected in the first place, you can read this article (http://www.geekstogo.com/forum/index.php?autocom=custom&page=How_did_I).

I am sorry I cannot give any better news.
Title: Re: Help avast detects all my files + windows files
Post by: techial2 on June 04, 2010, 11:13:20 PM
Vitro or Virut - Reformat the system as this is a vicious file infector, Avast will dlete the files till the cows come home

Quote
Well, I'm afraid I have bad news for you.

You have been infected with a polymorphic file infector named Virut. This infection will spread to every executable file in your computer, and unfortunately the only cure for it is to Reformat and Reinstall.

Right now, the best thing you can do is to backup, preferably to CD, all your important data, documents, pictures, movies, and songs.

DO NOT backup any applications or installers and DO NOT backup any files with the following extensions:
  • .exe
  • .scr
  • .htm
  • .html
  • .xml
  • .zip
  • .rar
  • .doc
  • .jpg
  • .pdf
For more information on Virut, and why you need to reformat, have a read of miekiemoes blog here (http://miekiemoes.blogspot.com/2009/02/virut-and-other-file-infectors-throwing.html).

To find out how to carry out an XP  Reformat and Reinstall, please see this page (http://web.mit.edu/ist/products/winxp/advanced/reinstall-format.html). If you are using Vista, then check this page (http://ist.mit.edu/services/software/windows/vista/clean-install) instead.

Once you have reformatted and reinstalled Windows, have a look at this page (http://rathat.geekstogo.com/StayingClean.html) for some useful tips on staying clean, along with links to some freeware to help.

To find out more information about how you may have got infected in the first place, you can read this article (http://www.geekstogo.com/forum/index.php?autocom=custom&page=How_did_I).

I am sorry I cannot give any better news.

Well thats a big problem cause i dont got reinstalling cd!
Title: Re: Help avast detects all my files + windows files
Post by: techial2 on June 04, 2010, 11:20:39 PM
Please help me!

i got windows 7 ultimate 32 bit and i dont got the cd for windows/reformatting-cd

Please let me know another way to reformat
Title: Re: Help avast detects all my files + windows files
Post by: gentle4ug on June 04, 2010, 11:31:04 PM
If I'm reading this string correctly, you have a relatively new computer that came with Windows 7 pre-installed.  At the first startup, you were prompted to burn emergency recovery CD/DVD for just such a situation as you are in now.  These discs were to allow you to reformat and return your computer to the fresh, factory state.

If you did not burn the discs as prompted, you may be screwed.  The only backup plan may be to contact your computer manufacturer and order a restore DVD to return your machine to factory original.

Sorry
Title: Re: Help avast detects all my files + windows files
Post by: essexboy on June 04, 2010, 11:38:06 PM
What is the make and model of your computer ?
Title: Re: Help avast detects all my files + windows files
Post by: techial2 on June 05, 2010, 12:06:34 AM
What is the make and model of your computer ?

Well idk i can check
Title: Re: Help avast detects all my files + windows files
Post by: techial2 on June 05, 2010, 09:04:50 AM
i got windows 7 ultimate 32 bit build 7600
Title: Re: Help avast detects all my files + windows files
Post by: logos on June 05, 2010, 11:25:17 AM
another similar case: http://forum.avast.com/index.php?topic=60449

what's up ???
Title: Re: Help avast detects all my files + windows files
Post by: logos on June 05, 2010, 11:42:04 AM
@ the OP: with which VPS version did that happen?

edit: yeah, Essexboy is saying there's a virus infection...not clear...
Title: Re: Help avast detects all my files + windows files
Post by: essexboy on June 05, 2010, 12:44:17 PM
I need the machine name to see if it has a recovery partition
Title: Re: Help avast detects all my files + windows files
Post by: techial2 on June 05, 2010, 10:10:05 PM
Well i fixed it by downloading the windows 7 from microsoft.com with my serial

thx for the help
Title: Re: Help avast detects all my files + windows files
Post by: Asyn on June 05, 2010, 10:39:50 PM
Once you have reformatted and reinstalled Windows, have a look at this page (http://rathat.geekstogo.com/StayingClean.html) for some useful tips on staying clean, along with links to some freeware to help.

Well, essexboy...
I really adore the work you're doing here and elsewhere, but isn't that link a little outdated..??
asyn
Title: Re: [Solved]Help avast detects all my files + windows files
Post by: essexboy on June 06, 2010, 12:19:31 AM
Yep I forgot to put the new link in  ::)
Title: Re: [Solved]Help avast detects all my files + windows files
Post by: Asyn on June 06, 2010, 12:42:09 AM
Yep I forgot to put the new link in  ::)

As said, I adore your work anyway... :)
asyn
Title: Re: [Solved]Help avast detects all my files + windows files
Post by: techial2 on June 06, 2010, 09:19:42 AM
/closed
Title: Re: Help avast detects all my files + windows files
Post by: scythe944 on June 08, 2010, 04:39:56 PM
Well i fixed it by downloading the windows 7 from microsoft.com with my serial

thx for the help

Where did you find that link?
Title: Re: Help avast detects all my files + windows files
Post by: Dch48 on June 09, 2010, 12:20:18 AM
Well i fixed it by downloading the windows 7 from microsoft.com with my serial

thx for the help

Where did you find that link?
Yeah I was looking too and I saw that Windows 7 can be downloaded if you pay but I didn't see where it could be downloaded free with a valid license serial. Maybe MS will let you do it if you contact and ask them. I did see that it's possible to make a copy of someone else's Windows 7 disk and install it with your valid serial key.
Title: Re: Help avast detects all my files + windows files
Post by: scythe944 on June 09, 2010, 05:44:57 PM
I did see that it's possible to make a copy of someone else's Windows 7 disk and install it with your valid serial key.

Well I knew about that for a while now, it's the downloading a disc straight from Microsoft just by providing a key that intrigues me.  ;D
Title: Re: Help avast detects all my files + windows files
Post by: logos on June 09, 2010, 05:54:36 PM
I did see that it's possible to make a copy of someone else's Windows 7 disk and install it with your valid serial key.

Well I knew about that for a while now, it's the downloading a disc straight from Microsoft just by providing a key that intrigues me.  ;D

yeah there's no such thing ;D ... they never did that and never will. Downloading Windows from MS exists only for upgraders purchasing...an upgrade.
Title: Re: [Solved]Help avast detects all my files + windows files
Post by: Dch48 on June 09, 2010, 09:10:52 PM
I think it's possible that they will allow that in certain cases if you contact them directly and state your case. It is not available without doing that as far as I can see.