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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Dreamy on June 27, 2010, 06:55:39 AM

Title: [RESOLVED]Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 06:55:39 AM
Hello,  :)

I have the paid version of Avast 5 Internet security/Anti Virus

My problem is this.

I have always used Perfect Disk and am rather happy with it.
But when ever Perfect Disk prompts me to initiate an offline defrag, it is unable to gain exclusive access to drive C

The only way to do an offline defrag is to uninstall Avast IS/AV then reinstall after the offline defrag is completed.

I have tried turning off disabling all sheilds but it still does not work.

Windows XP SP3
2 gigs of ram.

If anyone can help me then i would really appreciate it.

Later  :)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dch48 on June 27, 2010, 06:57:50 AM
You could do the defrag in safe mode. Then you wouldn't have to uninstall or even turn off anything.
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Gargamel360 on June 27, 2010, 06:58:55 AM
You could also try turning off the Avast! self defense module.
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 07:03:36 AM
You could do the defrag in safe mode. Then you wouldn't have to uninstall or even turn off anything.

So when my PC restarts to do the offline defrag before windows starts, i choose the safe mode option?


You could also try turning off the Avast! self defense module.

Cool where can i find the self defence module "sorry" :-[
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Gargamel360 on June 27, 2010, 07:11:29 AM
1: Yes, just tap F8, I believe, when you do a restart.

2: Open Avast!>>Main settings>>Troubleshooting,  uncheck "enable self defense".

3: Do not forget to turn it back on when finished ;)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 07:14:54 AM
You could do the defrag in safe mode. Then you wouldn't have to uninstall or even turn off anything.

It worked in safe mode  :) :) :) :)

I just did it on my laptop.

Thank you so much.

Hugs  :)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 07:17:02 AM
1: Yes, just tap F8, I believe, when you do a restart.

2: Open Avast!>>Main settings>>Troubleshooting,  uncheck "enable self defense".

3: Do not forget to turn it back on when finished ;)

Whoops i didn't do that bit but it still worked.  :)

Thank you very much  :)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Gargamel360 on June 27, 2010, 07:20:39 AM
Glad to help :)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 07:22:52 AM
Thank You  :)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: SafeSurf on June 27, 2010, 11:09:22 AM
Dreamy,  although your problem may seem to be fixed by doing a defrag in Safe Mode, something is obviously causing this problem.

1. What security software did you have on your machine prior to avast (AV, firewall, other security software, etc.)? 

2. Did you make any changes to your machine prior to this problem happening?

3. Have you scanned your machine for malware?  If you don't already have an on-demand (when needed) scanner to check for malware, please install the FREE version Malwarebytes' Antimalware (MBAM) http://www.malwarebytes.org/ (http://www.malwarebytes.org/) and do a quick scan.  If anything comes up, then do a Full scan and post the results here.
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 11:54:14 AM
Dreamy,  although your problem may seem to be fixed by doing a defrag in Safe Mode, something is obviously causing this problem.

1. What security software did you have on your machine prior to avast (AV, firewall, other security software, etc.)? 

2. Did you make any changes to your machine prior to this problem happening?

3. Have you scanned your machine for malware?  If you don't already have an on-demand (when needed) scanner to check for malware, please install the FREE version Malwarebytes' Antimalware (MBAM) http://www.malwarebytes.org/ (http://www.malwarebytes.org/) and do a quick scan.  If anything comes up, then do a Full scan and post the results here.

Hello SafeSurf,  :)

First. I had no other security software on my notebook as Windows XP Prof was freshly installed about 3 weeks ago. All the updates from Microsoft were put in immediately once Windows finished installing. "the tech was here all day" The only security was the Windows firewall and the router the technician installed.

Then Perfect Disk was installed and it did an offline defrag after which it did a normal defrag once windows had restarted. "This was done with the internet disconnected so i would not be infected.

The next thing after that was finished was to install Avast Internet Security "full paid version" Windows Firewall was turned off on the install of avast, and the only other thing installed was Spybot Search & Destroy free. That is all, and then within the last week when Perfect Disk prompted me for an offline defrag it would not do it saying it could not have exclusive access to C drive. So i phoned the technician and he told me that it may be Avast that was stopping Perfect Disk.

So i uninstalled Avast and it worked then i re installed Avast again.

Second. No changes were made to my notebook prior to this problem appearing.

Third. I did a full scan of my notebook and it found no malware.

Fourth. my total protection is this. Avast internet Security which has its own antivirus and Spybot Search & Destroy everything is updated to the latest. Windows XP SP3 is installed and all the little critical updates after that were installed.

The technician did all the updates in the one day, after which he turned the automatic windows updater to the recommended setting.

Oh and i also have Firefox installed as a secondary browser which i like. "It update today to the latest"

Now if i put in Malwarebytes' Antimalware (MBAM) wont it become confused because there will then be 2 antivirus software on my notebook?

And thank you.  :)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Asyn on June 27, 2010, 11:58:34 AM
Now if i put in Malwarebytes' Antimalware (MBAM) wont it become confused because there will then be 2 antivirus software on my notebook?

And thank you.  :)

No, Mbam as on demand scanner won't make any problems..!
Nevertheless Spybot does. You better drop it...!!!
asyn
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 12:02:52 PM
Whoops i nearly forgot.  :)

I have the Avast Firewall set to High risk zone and all the Real time sheilds are set to the highest heuristics sensitivity. (Notebook)

I am currently working from my desktop as the notebook is for work purposes. I have the paid version of Online Armor on my desktop along with the free Avast 4.8 version and Spybot Search & Destroy.

 :)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 12:10:03 PM
No, Mbam as on demand scanner won't make any problems..!
Nevertheless Spybot does. You better drop it...!!!
asyn


Hello Asyn

So i should uninstall Spybot and put in the Mbam, is Mbam better than Spybot? Because i do not want Spybot if it is going to cause problems for me. Also does Mbam immunize my browsers or need i not worry about this.

I am really very greatful for all this help so Thank you.  :)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: SafeSurf on June 27, 2010, 12:18:53 PM
You need to uninstall Spybot S&D.

Is your MBAM the free or Pro (paid)?  Make it MBAM on-demand only.

If you have Avast Firewall, then you need to uninstall OA; you can't have 2 FW's.  Disable OA (right click the bottom tool bar) > Control Panel > Uninstall (follow prompts).

You also need to uninstall Avast 4.0 and do a CLEAN install of AIS:

Save a copy of newest version of Avast AIS.
Save the http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility) on your hard drive.
Disconnect from the Internet at this time.
Uninstall Avast through "Add/Remove Programs".  
Boot into Safe Mode and run the Avast Uninstall Tool.  Uninstall Avast 4.0, 5.0 and AIS at this time.
Reboot twice.
Clean your computer up.
Install Avast AIS and reboot twice.
Get Internet access and update Avast definitions.
Register your copy or add the license key for AIS.
Reset your settings, if needed.

Please post your results.  Thank you.

Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 12:43:49 PM
You need to uninstall Spybot S&D.

Is your MBAM the free or Pro (paid)?  Make it MBAM on-demand only.

If you have Avast Firewall, then you need to uninstall OA; you can't have 2 FW's.  Disable OA (right click the bottom tool bar) > Control Panel > Uninstall (follow prompts).

You also need to uninstall Avast 4.0 and do a CLEAN install of AIS:


I have not yet downloaded Mbam so it will be the free version.

Second i should have been more clear, i do not and have never had 2 firewalls.

My Notebook PC Has the PAID AIS 5 installed with the windows firewall turned off. My notebook has never had another AV or firewall on it since it was reformatted 3 weeks ago. AIS 5 paid was put in cleanly.
 
My Desktop PC has the paid Online Armor (No AV) installed with the windows firewall turned off, along with the Free Avast 4.8

I will follow your procedure on uninstalling spybot (Do i need to de immunize the browsers before uninstalling Spybot? Then i will install the free Mbam and follow your instructions from there.

But do i really need to uninstall the AIS 5 from my notebook ? since it was formatted 3 weeks ago AIS5 and spybot is all i have had on it.

SafeSurf i will reply again once i have completed the uninstall of spybot and install of Mbam, and post back with the results. "It is almost 9PM here now"

Thank you for helping.  :)



 
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 12:49:20 PM
But i will be unable to do anything until i get clarification on the following:

(Do i need to de immunize the browsers before uninstalling Spybot?  Then i will install the free Mbam and follow your instructions from there.
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: De Hollander on June 27, 2010, 02:29:49 PM
Hello,  :)

I have the paid version of Avast 5 Internet security/Anti Virus

My problem is this.

I have always used Perfect Disk and am rather happy with it.
But when ever Perfect Disk prompts me to initiate an offline defrag, it is unable to gain exclusive access to drive C

The only way to do an offline defrag is to uninstall Avast IS/AV then reinstall after the offline defrag is completed.

I have tried turning off disabling all sheilds but it still does not work.

Windows XP SP3
2 gigs of ram.

If anyone can help me then i would really appreciate it.

Later  :)

http://www.perfectdisk.com/support/kb/823

When attempting to perform a boot time or offline defragmentation pass, I get a failed to open message, driver conflict message or Windows fails to start properly.....


 ;)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Asyn on June 27, 2010, 02:33:03 PM
Hello Asyn

1. So i should uninstall Spybot and put in the Mbam,
2. is Mbam better than Spybot?

1. Yes.
2. Yes.
asyn
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 02:44:19 PM
Okay i started Spybot Search & Destroy, de immunized everything "Hope it was the right thing to do" Then uninstalled it restarted the notebook and removed all other components to it. I restarted again..

I have downloaded and installed Mbam Free.
I did a quick scan. Objects Infected 0

So i did a full scan (like wow it took 22mins 35seconds )
Objects Infected 0


I have the log if you want it.  :)

Now all i have ever had on my Notebook computer since it was reformatted 3 weeks ago is AIS Paid and Spybot which is now gone. I have replaced spybot with Mbam free.

Now should i still uninstall AIS eventhough i have not had any other version or AV on my notebook by using the uninstaller. Admitedly i have uninstalled without the uninstaller AIS previously so i could do a offline boot time defrag.

So should i now uninstall AIS using the uninstaller? and starting fresh again.

Thank you.  
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 02:45:33 PM
Hello Asyn

1. So i should uninstall Spybot and put in the Mbam,
2. is Mbam better than Spybot?

1. Yes.
2. Yes.
asyn


Oh good i did it right.  :)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Asyn on June 27, 2010, 02:48:43 PM
So should i now uninstall AIS using the uninstaller? and starting fresh again.

Thank you.  

If your problems are solved, there is no need to un/reinstall...
asyn
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 02:52:58 PM
Asyn,  :)

Would it be a worthwhile exercise to purchase Mbam Pro as all i now have is AIS Paid and Mbam Free?

Thank you.  :)

PS: The online armor which is installed on my desktop PC not my notebook will expire in 62 days.

I have another licence for AIS "because my brother got the 3 pack he only needed one", perhaps i should replace Online armor with AIS on my desktop pc.
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Asyn on June 27, 2010, 02:56:21 PM
Asyn,  :)

Would it be a worthwhile exercise to purchase Mbam Pro as all i now have is AIS Paid and Mbam Free?

Thank you.  :)

No, imo... ;)
The free version runs well.
asyn
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 03:03:01 PM
Okay thank you Asyn.  :)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: mkis on June 27, 2010, 03:28:41 PM
hi Dreamy

Just a note here - i don't think it is necessary that Windows firewall is turned off.

from what I gather many on the forum consider that it is better to leave Windows firewall turned on
I have always left it turned on - that is, when trialing Internet Security suite, and also when I had OA premium running
there were no conflicts, no problems, and all was smooth running

I will say that this was a while ago now, so possibly no longer the case - I just haven't heard anything different myself

And then again, if you like to turn it off, and no problems, well then ignore all the above
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Daris on June 27, 2010, 03:36:48 PM
I have been using Spyot and Avast together with free MBAM for about 5 years never had problems with Spybot and Avast together...As a mater of fact they are Awesome together....Spybot S&D is not an AntiVirus so it definately goes well with Avast...I also Used Spybot Avast Spywareblaster and Windows Defender all together and they all ran AWESOME...I just didn't care for Microsoft updates from Windows Defender everyday.... Although Online Armour has a Firewall and Virus protection...And if you are using Avast the firewall version..that could create a problem....But Spybot is definately Good With Avast...I just wish they would create a better version of Spybot...They haven't done nothing to it for years.....It still runs like it did when it started......Avast can do a scan quicker than Spybot loads itself...Luck
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on June 27, 2010, 04:25:14 PM
Hello mkis,  :)

Well i am no expert what so ever in this area at all. I am a little confused now because the guy's in the IT department at work have always slammed into me 1 firewall only. Be it Windows firewall or Avast or Online Armor etc or whatever. I must only have one firewall active is what has been preached to me so i follow that rule. Iike i have AIS installed on my notebook PC and i have Online armor installed on my desktop PC.

The Online armor on my Desktop PC will expire in 2 months, and i have an additional 2 year AIS licence 3 weeks old so when Online Armour expires i will most likely install AIS on my desktop PC.

I would like to turn on windows firewall but several IT guy's have told me no, it can cause problems and possibly leave me more vulnerable in the odd case.

But thank you very much for your thoughts, i appreciate it.  :)

Hello Daris,  :)

The guy's in the know here have told me to uninstall spybot because it may be causing my problem.

I have downloaded the latest SpywareBlaster But "NOT INSTALLED IT" i will wait to see what the tech guy's here have to say about installing it.

I am so confused,  ??? all i want is for both my Note Book & Desktop PC's to be as secure as possible. And i am prepared to pay for it for peace of mind.

Again thank you very much for your thoughts, i do appreciate it.  :)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: mkis on June 27, 2010, 04:52:38 PM
Oh you're doing fine. Your PC.

I think you determine what works and suits you best, and that is the standard for yr systems.
Also great to see that you have help and support group at work.

Regards, Mark.
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: superhumanbean on June 27, 2010, 05:18:14 PM
Hi Dreamy,

The Windows Firewall is compatible with Avast's Firewall. However, you can leave it off since it's not really that impressive.
Reviews: - XP (http://reviews.cnet.com/4520-3513_7-5324906-1.html)
             - Vista (http://reviews.cnet.com/4520-3513_7-6690672-1.html)
             - 7 (http://www.pcmag.com/article2/0,2817,2335235,00.asp)
Spywareblaster prevents the installation of ActiveX-based spyware and other potentially unwanted programs, blocks tracking cookies, and restricts the actions of potentially unwanted or dangerous web sites. You don't need it if you sandbox your browser. AIS and Malwarebytes will keep your system secured.
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Asyn on June 27, 2010, 09:44:42 PM
PS: The online armor which is installed on my desktop PC not my notebook will expire in 62 days.

I have another licence for AIS "because my brother got the 3 pack he only needed one", perhaps i should replace Online armor with AIS on my desktop pc.

Sure, do that...! :)
asyn
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Asyn on June 27, 2010, 09:45:49 PM
Okay thank you Asyn.  :)

You're welcome..! :)
asyn
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Asyn on June 27, 2010, 09:52:56 PM
1. I have been using Spyot and Avast together with free MBAM for about 5 years never had problems with Spybot and Avast together...As a mater of fact they are Awesome together....Spybot S&D is not an AntiVirus so it definately goes well with Avast...
2. But Spybot is definately Good With Avast...

1. You are talking about avast 4.x together with Spybot...! But things change..! Spybot brings troubles, nowadays. Also it isn't worth running at all (outdated software), better use Mbam..!
2. No, it isn't anymore with avast 5.x version...!
asyn
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Asyn on June 27, 2010, 09:58:13 PM
1. I have downloaded the latest SpywareBlaster But "NOT INSTALLED IT" i will wait to see what the tech guy's here have to say about installing it.

2. I am so confused,  ??? all i want is for both my Note Book & Desktop PC's to be as secure as possible. And i am prepared to pay for it for peace of mind.

1. Don't install it..! No need.
2. Well, the best thing is, you don't have to pay for good security..! I guess, you like this statement. ;)
asyn
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: MikeBCda on June 27, 2010, 10:57:00 PM
One other comment about MBAM, if it's not too far off-topic ... last I heard (late winter or early spring), they were planning to convert to incremental def updates similar to the way avast works, sometime this summer.  That'll clean up its one real flaw, since it currently updates by downloading the full database, currently somewhere around 4 or 5 megs.  And it'll put MBAM way ahead of its competitors like SAS.
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: SafeSurf on June 28, 2010, 10:55:54 AM
Dreamy,

I'm sorry for the late reply, but it sounds like you now have a plan that will work for you.  As you can see, we are here to help you and everything will work out fine for both your PC's.  Please let us know if there is anything more we can do for you.  :)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: YoKenny on June 28, 2010, 02:46:16 PM
1. I have downloaded the latest SpywareBlaster But "NOT INSTALLED IT" i will wait to see what the tech guy's here have to say about installing it.

1. Don't install it..! No need.

-1

SpywareBlaster is passive protection for IE, Firefox and other browsers
Quote
Secure Your Browser

 SpywareBlaster provides protection for your favorite web browser(s)
http://www.javacoolsoftware.com/spywareblaster.html#Browsers
Quote
Why SpywareBlaster?

 Spyware, adware, browser hijackers, and dialers are some of the most annoying and pervasive threats on the Internet today. By simply browsing a web page, you could find your computer to be the brand-new host of one of these unwanted fiends!

The most important step you can take is to secure your system.
And SpywareBlaster is the most powerful protection program available.
http://www.javacoolsoftware.com/spywareblaster.html#Overview
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: superhumanbean on June 28, 2010, 11:47:46 PM
1. I have downloaded the latest SpywareBlaster But "NOT INSTALLED IT" i will wait to see what the tech guy's here have to say about installing it.

1. Don't install it..! No need.

-1

SpywareBlaster is passive protection for IE, Firefox and other browsers
Quote
Secure Your Browser

 SpywareBlaster provides protection for your favorite web browser(s)
http://www.javacoolsoftware.com/spywareblaster.html#Browsers
Quote
Why SpywareBlaster?

 Spyware, adware, browser hijackers, and dialers are some of the most annoying and pervasive threats on the Internet today. By simply browsing a web page, you could find your computer to be the brand-new host of one of these unwanted fiends!

The most important step you can take is to secure your system.
And SpywareBlaster is the most powerful protection program available.
http://www.javacoolsoftware.com/spywareblaster.html#Overview

Since Dreamy has AIS, browsing in the avast sandbox will make it so that there's no need for Spywareblaster. And besides, the web shield will offer sufficient prevention of web-based threats.
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Dreamy on July 02, 2010, 10:49:44 AM
Dreamy,

I'm sorry for the late reply, but it sounds like you now have a plan that will work for you.  As you can see, we are here to help you and everything will work out fine for both your PC's.  Please let us know if there is anything more we can do for you.  :)

That is okay SafeSurf,  :)

And i will take you up on the bit i have bolded above if i need to. "Thank You it is very much appreciated"  :)

Asyn, YoKenny, GloobyGoob, MikeBCda,

Thank you for all the help guy's, i really do appreciate it  :)

Anyway i enabled SpywareBlaster's protection. "I am cautious i guess" But Spybot stays off. Things are running much better without it and Mbam is much easier to work plus i like it.

Thank you for all your time.  :)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: SafeSurf on July 02, 2010, 11:09:28 AM
You are quite welcome. ;)
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: Asyn on July 02, 2010, 11:27:38 AM
You're welcome, Dreamy...!
asyn
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: YoKenny on July 02, 2010, 12:07:30 PM
You are welcome Dreamy.

I had a wonderful Canada Day yesterday with the weather being good and watching all the entertaiment from Ottawa.
Title: Re: Help Please, unable to offline defragment unless Avast is uninstalled
Post by: superhumanbean on July 02, 2010, 08:08:15 PM
Your welcome, I'm glad I could help :)