Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Cael on September 26, 2010, 01:55:30 PM
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Hello, all.
I have been using Avast since early version 4, I believe. It had always run fine on my computer (for the last 3-5 years). That changed when I updated to 5.0.677.
I recently had a rootkit infection that I managed to take care of. It is 100% confirmed dead. No more weird pop-ups. During the rootkit attack (I didn't know it was a rootkit at the time), I updated Avast to the 5.0.677 version. That was when I noticed that Avast wasn't updating at all.
When trying to update the virus definitions, it returned:
Downloading file: servers.def
Error: Cannot connect to server
When trying to update the Avast version, it returned:
Downloading file: servers.def.vpx
Error: Cannot connect to server
I thought it was rootkit causing problems, but now that the rootkit is dead, I am still having that same problem. The Windows firewall was off when I attempted to do a manual update of the virus definition, so that isn't the problem either.
I am beginning to think it is Avast rather than my computer.
I am running Windows XP Professional SP2 on an Intel Core2 Duo 3GHz with 3GB of RAM, if that is of any help.
Is there anything else you guys need to help you help me?
Thanks in advance for anything you can do to help me get through this.
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Sorry but this points to the infection you had. The first thing malware tries to do is shut down anti malware apps and there ability to update.
Your rootkit has altered the settings for avast! update.
Have you tried downloading the avast removal tool and starting with a fresh install?
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Have you tried avast! repair
For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.
if it does not work i suggest you try a new clean install
I am running Windows XP Professional SP2 on an Intel Core2 Duo 3GHz with 3GB of RAM, if that is of any help.
I also recomend upgrading to WinXP SP3 http://en.wikipedia.org/wiki/Windows_XP
Product support lifecycle information by product family http://support.microsoft.com/lifecycle/?LN=en-gb&C2=1173
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Hi, guys.
I have uninstalled and reinstalled Avast with a fresh download copy from the website. Still having the same problem. I did not use the uninstall kit, though. There is an uninstall button with Avast.
I have also tried the Repair suggestion, and that did not change anything. I am still getting the same problem.
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Hi, guys.
I have uninstalled and reinstalled Avast with a fresh download copy from the website. Still having the same problem. I did not use the uninstall kit, though. There is an uninstall button with Avast.
I have also tried the Repair suggestion, and that did not change anything. I am still getting the same problem.
Hi Cael, please download a fresh copy of avast 5.0.677 and the removal tool, remove your current avast via add remove programs and reboot into safe mode and run the removal tool and reboot again, then run your disc cleaner preferably (ccleaner) if you have it because you can also do a registry clean with this tool as well. Once that is done you can reinstall avast again. You can leave windows firewall on if you have or are downloading avast free.
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Hello, Craig.
I have done exactly as you indicated, including downloading CCleaner to get rid of any problems with my registry.
I am still having the same problem of being unable to connect to the server for updates.
This is getting... interesting...
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Hi All -- I am having the same problem as Cael. I just bought a brand new PC, and just before my trial period of Norton's ran out, I downloaded AVAST. (Use on previous PCs was very satisfactory for me). When I attempt to update the virus definitions for Avast, I receive errors for all the servers it attempts to connect to. When I myself attempted to open these servers in an IE window (just for giggles) I get '403-Forbidden'. I am at a loss, I too have tried to uninstall and reinstall with no luck. HELP!!
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PeggySue77, download Norton removal tool from http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US It is well known that Norton leaves behind bits and pieces when it is removed without the Norton removal tool.
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Hello, Craig.
I have done exactly as you indicated, including downloading CCleaner to get rid of any problems with my registry.
I am still having the same problem of being unable to connect to the server for updates.
This is getting... interesting...
Did you use the removal tool to delet 4.8 as well as 5.0? you will have to do it separatly for each version.
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PeggySue77, download Norton removal tool from http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US It is well known that Norton leaves behind bits and pieces when it is removed without the Norton removal tool.
+1 agreed
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Yep. I figured that out when the removal tool detected my older Avast4 and asked if I wanted it gone. I said yes, closed the removal tool, restarted it and killed 5.0. Then I rebooted out of safemode and reinstalled 5.0.
Still same problem.
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Cael have you tried a scan with malwarebytes just to make sure you still dont have any bug's left on your machine? do this first if you havn't. There isnt much left i can think of doing. Do you have your windows disc? you can try a repair of window's. If you have tried these things then i suggest waiting for one of the more experienced member's to maybe run some test's for you.
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Hello, Craig.
Thanks for all your suggestions and help so far.
I have run a couple of different anti-Malware software on this machine, everything from Kaspersky anti-virus (the one off download, scan and nuke version) to Malwarebyte's Anti-Malware. This is to verify the death and destruction of the original rootkit problem. There are no malware on this computer unless it is something extremely new and exotic that the latest versions of those two anti-malware programmes can't get, which generally means I am stuffed big time :)
This issue has me banging my head against the wall, and I am glad that Peggy Sue spoke up because I thought I was the only guy on the planet with this problem...
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Yep. I figured that out when the removal tool detected my older Avast4 and asked if I wanted it gone. I said yes, closed the removal tool, restarted it and killed 5.0. Then I rebooted out of safemode and reinstalled 5.0. Still same problem.
But did you also use the Avast Uninstaller Tool to remove 5.0 at the same time when you removed 4.0, then reboot? If not, you need go back into Safe Mode, use the Uninstaller Tool to uninstall Avast 5.0, then reinstall 5.0.677. Reboot. Do a clean install of Avast.
Also, how do you connect to the Internet? Cable, DSL, Proxy?
- If you open the Avast GUI > Settings > Updates > Update Parameters...anything checked off?
- If you open the Avast GUI > Settings > Updates > Proxy Settings...is button # 1, 2, or 3 checked off?
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Hello, Safesurf.
I removed both using the Uninstaller Tool before rebooting.
- There is nothing checked off in the Update Parameters.
- #2 is checked off (Auto detect).
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Hello, Safesurf.
I removed both using the Uninstaller Tool before rebooting.
- There is nothing checked off in the Update Parameters.
- #2 is checked off (Auto detect).
You could try ticking auto detect on for internet explorer setting's and see what happen's, this is the standard setting on mine.
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Do you connect to the Internet by Broadband (cable or DSL) and NOT by proxy?
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Hi, Craig. It is already on auto detect.
Safesurf, yes. It is ADSL2+ with no proxies.
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Can you please update and run a FULL MBAM scan for me, then cut and paste the log here in the thread. If anything come up positive, put it into quarantine. Thank you.
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Malwarebyte anti-Malware running on full scan.
16 mins and counting, no infected, about 60k scanned.
This is going to take a while. The last time I did this, it took over an hour.
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Either I or someone else will check in with you later. I just want to make sure you are not dealing with more malware.
Should you have malware on your MBAM scan, then please check the information on the first post of this thread under Virus/Worms for you to check your machine for malware: http://forum.avast.com/index.php?topic=53253.0 (http://forum.avast.com/index.php?topic=53253.0).
Follow the directions of obtaining the OTL logs. Post the two (2) OTL log as an attachment (Additional Options > Attach > Browse (the logs will be on your desktop > Post). We can then analyze this in the meantime for any malware, and if any malware is found we will refer you to one of our malware experts. Thank you.
Before I sign off, do you have any questions?
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Not really. At this stage, I think you are the guys who'd have more questions than I do. My only question is why did Avast fail now, when it's worked for years? :D
Thanks for your help so far. I will post the log as soon as this is done.
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Not really sure. We have to rule out malware.
Do you have any other security software on your machine besides Avast? What do you have for firewall (FW) currently and in the past? How about other security software (besides MBAM)?
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At the moment, there is still no malware. I think it is almost done, being over the 1 hour mark.
I only have Avast on.
Firewall is bog standard WinXP Pro SP2. I have never used any other firewall.
I am pretty sure MBAM isn't even on unless called manually.
One thing, though, I got a bell from Avast saying that it detected MBAM or something connected to MBAM as malware (it listed MBAM as the originating software, if I read it right).
The files in the virus chest are:
A0075722.exe - C:\System Volume Information\_restore(whole bunch of numbers and letters)\RP817 - last changed 23/07/1999
A0077235.sys - C:\System Volume Information\_restore(same bunch of numbers and letters as above)\RP820 - last changed 03/08/2004
Both seems to be connected to restore points in my system and seems to be triggered when MBAM scanned them.
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Probably a good idea to get rid of all those old restore point's anyway, you can delet all at once through windows disc cleaner and dont worrie , it wont delet your last one by safety default. Ccleaner only delets one at a time which can take a long time depending on how many you have. Do you not have the exclusions set up in avast for malwarebyte's.
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Nope. I am using them as is :) I haven't looked at modifying the default config for both, and since both worked so well for me in the past, I never felt the need to tinker.
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That took a lot longer than I expected...
Beginning log...
*********************************************
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org
Database version: 4318
Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13
27/09/2010 20:24:48
mbam-log-2010-09-27 (20-24-48).txt
Scan type: Full scan (C:\|)
Objects scanned: 363938
Time elapsed: 1 hour(s), 40 minute(s), 22 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
**************************
End log
Hope this helps...
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Nope. I am using them as is :) I haven't looked at modifying the default config for both, and since both worked so well for me in the past, I never felt the need to tinker.
You should definatly have the exclusions set in avast settings/ exclusions/ and also in file system shields/ exclusions. Copy and paste these one at a time into those two areas that i mentioned, these are for xp systems
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\mbamswissarmy.sys
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Was that file system shields/expert settings/exclusions, Craig?
And all three boxes (R/W/E) should be ticked?
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Was that file system shields/expert settings/exclusions, Craig?
And all three boxes (R/W/E) should be ticked?
Yes and in settings exclusions as well, and all three boxes R/W/X should be ticked by default
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Done and done. Thanks :)
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Now back to the original problem, is avast still not updating auto or manual?
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Nope. Still not doing it. Just tried to force a manual. It is still not connecting to the server.
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Nope. Still not doing it. Just tried to force a manual. It is still not connecting to the server.
I only have one last idea and that is to delet temp files in users/ appdata/local,if that dont help im at a wits end and will have to get the more experienced users to figure this out.
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Look in users/app data for avast! or alwil folders to see if there are old ones left. Also check your hosts file, Win sys 32/ drivers/hosts ( or similar) and see what is in there.
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I will try both suggestions when I get back to my computer at home and let you know the results.
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Cael:
You are not alone.
I had previous versions of avast and all of a sudden one day I started getting errors regarding updates. No one could tell me why they were happening or how to stop them. I uninstalled, repaired, reinstalled, ect... and nothing helped or fixed the problem. So I completely got rid of avast.
Today I uploaded the newest version of avast, hoping that the problems were fixed. NOPE.
My first attempt at automatic update resulted in the following error:
Cannot connect to download758.avast.com
So I turned off auto updates and tried to do it manually. Same error.
To say I am disappointed that avast! still hasn't fixed this problem is an understatement.
I am hoping someone can figure it out. Because I love the product, but I hate that I can't update it.
IBM Think Pad XP SP2
No infections (as per malwarebytes and an avast! scan)
Connected through high speed cable internet
No firewall outside of Microsoft's which is turned off
Update settings:
Manual Update (otherwise it is constantly erroring out on me) for definitions
Ask When Available for program update
Proxy settings: Auto detect (using internet explorer settings)
I did email avast! customer support when I experienced my first round of problems, I never received a reply, even tho I sent them 3 emails over the course of a month.
I do not have the most updated version of IE, does anyone think that this may be causing issues with the proxy settings? I only tend to use firefox, so I don't even know how old my IE browser would be.
Any thoughts? Cael is not the only one, I know of several people who have gotten rid of this software for the same reason.
I would really like to find a resolution so I can continue to use this software, which served me well for years!
-A
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Cael:
You are not alone.
I had previous versions of avast and all of a sudden one day I started getting errors regarding updates. No one could tell me why they were happening or how to stop them. I uninstalled, repaired, reinstalled, ect... and nothing helped or fixed the problem. So I completely got rid of avast.
Today I uploaded the newest version of avast, hoping that the problems were fixed. NOPE.
My first attempt at automatic update resulted in the following error:
Cannot connect to download758.avast.com
So I turned off auto updates and tried to do it manually. Same error.
To say I am disappointed that avast! still hasn't fixed this problem is an understatement.
I am hoping someone can figure it out. Because I love the product, but I hate that I can't update it.
IBM Think Pad XP SP2
No infections (as per malwarebytes and an avast! scan)
Connected through high speed cable internet
No firewall outside of Microsoft's which is turned off
Update settings:
Manual Update (otherwise it is constantly erroring out on me) for definitions
Ask When Available for program update
Proxy settings: Auto detect (using internet explorer settings)
I did email avast! customer support when I experienced my first round of problems, I never received a reply, even tho I sent them 3 emails over the course of a month.
I do not have the most updated version of IE, does anyone think that this may be causing issues with the proxy settings? I only tend to use firefox, so I don't even know how old my IE browser would be.
Any thoughts? Cael is not the only one, I know of several people who have gotten rid of this software for the same reason.
I would really like to find a resolution so I can continue to use this software, which served me well for years!
-A
You should definatly upgrade to sp3 as sp2 is no longer supported and if you are running an older browser than ie8 you should also upgrade this for safety and then retry avast and if no luck place you post's here in the forum where you will recieve help alot faster and one of the more experienced members might get you to send a crash dump log for them to analyse.
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You should definatly upgrade to sp3 as sp2 is no longer supported and if you are running an older browser than ie8 you should also upgrade this for safety and then retry avast.
I agree that both the original OP and blackeyedgurl need to upgrade from SP2 to SP3 as this opens them up to a huge security hole. Also, check your other software and browsers to see if they are up to date with free Secunia Software Inspector http://secunia.com/vulnerability_scanning/personal/ (http://secunia.com/vulnerability_scanning/personal/), which will give you the vendor's director download in case you need to update your software. Many of us scan our systems weekly since software is changing constantly.
@ Cael,
I agree with everything craigb has suggested. Please check to see if you have the Microsoft Visual C++ Package installed on your machine. Look in Add/Remove Programs to see if you have Microsoft Visual C++ 2008 Redistributable Package listed. If not, download the file (see below for links) and restart your machine. You most likely should have 2 files on your machine -- 2005 and 2008.
When folks are having troubles with Avast installs and similar it could also be a dependency problem. Make sure you have Microsoft Visual C++ 2008 Redistributable Package installed and updated BEFORE you attempt to install Avast. Actually this is good general advice anyway, for maximum compatibility and in order to avoid problems with applications written in Visual C++ it is always a good idea to have all the C++ redistributables installed and fully updated. Many programs require them to function properly; one important example is ATI drivers. It is often seen when the installs went bad or were unable to install the drivers because of either missing or not updated C++ Redistributable Package.
Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=766a6af7-ec73-40ff-b072-9112bab119c2 (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=766a6af7-ec73-40ff-b072-9112bab119c2)
Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package ATL Security Update
http://www.microsoft.com/downloads/en/details.aspx?familyid=2051a0c1-c9b5-4b0a-a8f5-770a549fd78c&displaylang=en (http://www.microsoft.com/downloads/en/details.aspx?familyid=2051a0c1-c9b5-4b0a-a8f5-770a549fd78c&displaylang=en)
Microsoft Visual C++ 2010 Redistributable Package (x86)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a7b7a05e-6de6-4d3a-a423-37bf0912db84 (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a7b7a05e-6de6-4d3a-a423-37bf0912db84)
Microsoft Visual C++ 2010 Redistributable Package (x64)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=bd512d9e-43c8-4655-81bf-9350143d5867 (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=bd512d9e-43c8-4655-81bf-9350143d5867)
Let us know if you have this on your machine already or not. Thank you.
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OK.
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Craig.
There is no users/ appdata/local.
I have All Users/Application Data but there is no Local folder in it. I did a CCleaner earlier and all my temp internet files and all cookies, history and the like were deleted as part of the clean up, if that is what you were looking at deleting.
There is also a <individual user>/Application Data but again, no Local folder in it. That one is clean too, as it is my normal user account that I use and CCleaner cleared that.
*********************
AdrianH.
There is a Alwil Software folder in my All Users/Application Data folder. It has only Avast5 in it.
My Windows/System32/Drivers folder does not have a Hosts folder. There is a etc folder with the following files in it:
hosts
hosts.msn
imhosts.sam
networks
protocol
services
That's it
**************************
Anything else you guys need?
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Safesurf, MS C++ is there, both 2005 and 2008 versions. In fact, I have 2 x 2005 versions installed, for some bizarre reason.
Also, I do not have problems with my ATI drivers.
Blackeyedgurl did mention something that might be of bearing: I am using Mozilla Firefox 3.5.13 as my primary browser, if that is of any importance.
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OK.
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Craig.
There is no users/ appdata/local.
I have All Users/Application Data but there is no Local folder in it. I did a CCleaner earlier and all my temp internet files and all cookies, history and the like were deleted as part of the clean up, if that is what you were looking at deleting.
There is also a <individual user>/Application Data but again, no Local folder in it. That one is clean too, as it is my normal user account that I use and CCleaner cleared that.
*********************
AdrianH.
There is a Alwil Software folder in my All Users/Application Data folder. It has only Avast5 in it.
My Windows/System32/Drivers folder does not have a Hosts folder. There is a etc folder with the following files in it:
hosts
hosts.msn
imhosts.sam
networks
protocol
services
That's it
**************************
Anything else you guys need?
I forget that your on xp and it doesn't show up the files the same way it does in win 7, SafeSurf might have a better idea about this.
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Cael,
You definitely need to upgrade FF to 3.6.10. It sounds like you have a lot of outdated software and browsers. All the more reason to run the Secunia scan.
But from FF, click on Help in the upper toolbar > Check for updates.
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Safesurf, I have updated FF to 3.6.
It is not surprising that I have a lot of older software. I run a lot of legacy programmes and I have my OS where I want it: stable. MS products have a history of going catastrophically wrong when upgraded, especially where legacy programmes are concerned.
On top of that, I had a run in with MS about its stupid Windows Genuine Advantage nonsense. It is not an "advantage" when it hijacks your internet connection to send data about your system and usage back to MS. The customer service idiot keeps telling me that it is harmless and should be installed, totally ignoring my instructions to let me know who to get rid of it when it was halfway installed (managed to stop it in time). In the end, he just said that it cannot be done, which was absolute BS. I terminated it manually (it was, amongst other things, stuck in my Startup folder).
Since then, I have been extremely suspicious of the automatic updates feature on my Windows.
Secunia just completed its scan. Only 3 updates required: SunJava 1.5x and two Adobe Flashplayers 10.x
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So you now have FF 3.6.10?
And after running PSI, you updated the insecure software it identified?
The problem with insecure software is that it leaves you very vulnerable to security holes, and unfortunately the bad guys are getting smarter and quicker at trying to do nasty stuff to our machines making it hard for us to keep our machines clean unless we take extra precautions. I understand how you feel about the MS updates, but you can select "Custom Install" and pick which ones you want, which I would suggest, otherwise you are not installing the many security patches that you need.
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Yep. FF 3.6.10, Flashplayer 10.1 and Java 6.21.
Now, I just need to get rid of Java 5.0...
That's the latest stuff. The funny thing is that I have SP3 in my Automatic Update area. I just haven't enabled it yet for the previously stated reasons.
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Please follow these steps to remove older version of Java components and upgrade the application. Beware it is NOT supported for use in 9x or ME and probably will not install in those systems.
Upgrading Java:
· Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 21. http://www.oracle.com/technetwork/java/javase/downloads/index.html (http://www.oracle.com/technetwork/java/javase/downloads/index.html)
· Click the "Download" button to the right.
· Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement."
· Click on Continue.
· Click on the link to download Windows Offline Installation (jre-6u21-windows-i586-p.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
· Close any programs you may have running - especially your web browser.
· Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
· Check any item with Java Runtime Environment (JRE or J2SE) in the name.
· Click the Remove or Change/Remove button.
· Repeat as many times as necessary to remove each Java version.
· Reboot your computer once all Java components are removed.
· Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-6u21-windows-i586-p.exe and select "Run as an Administrator.")
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I have already done that, Safesurf :)
Still getting that server non-connection issue with Avast, though :(
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Did you reboot in between each install?
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Assuming you rebooted in between each install, then it is time to create a mini-dump file for Avast to analyze the problem:
Here is additional information on how to invoke a memory dump file: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71 (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71).
Remember to name it uniquely. They will analyze it and respond to you either in this thread or via email. If by email, please let us know how things were resolved. In the meantime, we can continue to work with you here if you like.
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That won't work. I don't have Scroll Lock on my keyboard. Sorry :(
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That won't work. I don't have Scroll Lock on my keyboard. Sorry :(
Manual dump: when the machine is in stalled state, hold down the rightmost CTRL key, and press the SCROLL LOCK key twice. This will cause a machine to 'blue-screen' and dump of memory will start.
In notebooks without the right most CTRL key, see http://forum.avast.com/index.php?topic=51847.msg440718#msg440718
To generate full dump instead of only kernel (or small dump), see http://www.msfn.org/board/creating-memory-dumps-t130005.html or http://forum.avast.com/index.php?topic=52652.msg446063#msg446063
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I am so lost on that one, Tech.
I can follow up to doing the full dump, but I got lost in mapping a different key sequence to force the dump.
My problem is that I don't have a Scroll Lock key, so I can't Right Ctrl + Scroll Lock x2.
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My problem is that I don't have a Scroll Lock key, so I can't Right Ctrl + Scroll Lock x2.
In that thread I've shown how to map *any* two keys to do the job.
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I am so lost on that one, Tech.
I can follow up to doing the full dump, but I got lost in mapping a different key sequence to force the dump.
My problem is that I don't have a Scroll Lock key, so I can't Right Ctrl + Scroll Lock x2.
Scroll lock should be the f12 key.
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Umm... You'd better reprint it here, Tech, because I am not seeing it at all. I see Dump1Key, but I am not seeing any instructions for Dump2Key.
The link to the Microsoft site is just incomprehensible wih regards to Dump2Key. Am I supposed to copy the entire table into the Registry?
Craig, F12 key doesn't work. I have tried adding the Registry entry (CrashOnCtrlScroll = 1) and rebooting. It went straight to the logon screen for Windows. I tried the CTRL + all the F-keys (Not just F12). Didn't work.