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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: LadyLinda on January 18, 2011, 04:16:45 PM

Title: Not Fully Protected Msg
Post by: LadyLinda on January 18, 2011, 04:16:45 PM
I upgraded to version 5.1.889 over the weekend.

The Avast icon in my system tray shows the text tag w/"your system is not fully protected".

Starting the software, shows that everything is green and running "Your system is ship shape". 

I had this problem last time I upgraded and after a few reboots, the two finally got in sync but that is not happening this time around. 

I know this is just cosmetic and you have bigger problems, but any suggestions would be appreciated. 

Thanks. 
Title: Re: Not Fully Protected Msg
Post by: Lisandro on January 18, 2011, 05:38:30 PM
It's normal some seconds after logon (specially if you have auto-logon or make logon very quickly after the Windows logon screen appears).
Title: Re: Not Fully Protected Msg
Post by: LadyLinda on January 18, 2011, 06:03:48 PM
Sorry, but what does that mean?

I suppose I'm the only one having this particular problem. 
Title: Re: Not Fully Protected Msg
Post by: Pondus on January 18, 2011, 06:08:40 PM
so the program gui say you are protected but the orange icon say different ?

have you tried avast repair ?


For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.
Title: Re: Not Fully Protected Msg
Post by: LadyLinda on January 18, 2011, 09:47:39 PM
Did the repair, it ended with "update successful" - no change to icon tag.

Did a reboot - no change to icon tag. 
Title: Re: Not Fully Protected Msg
Post by: LadyLinda on January 27, 2011, 08:30:50 PM
Just an update to this, as it has not been resolved.   ::)

I have rebooted several times and it keeps going back and forth between secured and not protected.   :(
Title: Re: Not Fully Protected Msg
Post by: wtfwtfwtf on January 29, 2011, 10:16:57 PM
This is an extremely annoying problem, if you turn auto updates off which I do.
Have been using 4.8 for years manually updating with no problems.
Then it leave a big exclamation mark on the avast icon.
Please remove this feature the previous one didn't do this.
Title: Re: Not Fully Protected Msg
Post by: SafeSurf on January 30, 2011, 10:03:50 AM
@ LadyLinda,

Since you upgraded and we don't know what version you used prior to this, and the Avast Repair did not work for you, if you feel that this is an annoyance, then I would suggest an Avast uninstall and do a clean install using the Avast uninstall utility tool:

1. Save a copy of Avast 5.1.889 for the product you need and save it to your HDD:
Free:  http://files.avast.com/iavs5x/setup_av_free.exe (http://files.avast.com/iavs5x/setup_av_free.exe)
Pro:    http://files.avast.com/iavs5x/setup_av_pro.exe (http://files.avast.com/iavs5x/setup_av_pro.exe)
AIS:    http://files.avast.com/iavs5x/setup_ais.exe (http://files.avast.com/iavs5x/setup_ais.exe)
2. Download the Avast Uninstall Utility http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility) and save it to your HDD (it has uninstall tools for all Avast versions and products).
3. Disconnect from the Internet at this time.
4. Go to Control Panel and uninstall Avast through Add/Remove Programs if possible and reboot.
5. If Step 4 fails, boot into Safe Mode (http://Safe Mode) (hit F8 repeatedly) and run the Avast Uninstall Tool.  Uninstall all previous versions/products of Avast at this time.
6. Reboot.
7. Install the newest version of Avast and reboot.
8. Get Internet access and register your copy or add the license key for Free, Pro, or AIS.
9. Update the Avast definitions.

Let us know if this fixes your problems.  Thank you.
Title: Re: Not Fully Protected Msg
Post by: wtfwtfwtf on February 07, 2011, 11:46:12 PM
I fixed my problem by turning off the monitoring of things I have switched off like auto updates etc.
This got rid of the exclamation mark in the system tray.
But then every time I booted up it got the X in the tray icon and said the shields are not running.
And if I tried to start them through Avast it hung the system badly.
And I found out what that was, its the BITS, Background Intelligent Transfer Service in XP Pro I had it set to manual and not running because I tweak XP services to increase system performance.
It seems Avast 5 needs that service to know if its shields are running.
Ever since setting that to automatic, on boot it takes a few minutes then avast tray icon turns normal and avast UI says all things I have on are running.
The reason why when I tried to start the shields it hung the PC is because they were already running and it was probably trying to start them twice.
Now with avast 5 after removing all shields except the File Shield and Mail Scanner, which is all I ever used in 4.8 anyway.
It all seems to be running and booting ok like it was with 4.8.
It seems the new Comodo Firewall 5.3 with sandbox in it conflicts a bit with Avast 5 but since turning off the sandboxing in Comodo the problems seem to be resolved.
Title: Re: Not Fully Protected Msg
Post by: YoKenny on February 08, 2011, 03:04:07 PM
@ wtfwtfwtf

You have no clue about what advice you are offering.  ::)

SafeSurf knows way more than you and LadyLinda need to follow SafeSurf's advice.
Title: Re: Not Fully Protected Msg
Post by: wtfwtfwtf on February 09, 2011, 09:49:06 AM
@ wtfwtfwtf

You have no clue about what advice you are offering.  ::)

SafeSurf knows way more than you and LadyLinda need to follow SafeSurf's advice.
Awwww derrrr don't be nasty to me will you derrrrrr I might get upset derrrrrr.
I was simply outlining to another user who has a problem, that I had the same problem, and how I fixed it.
I couldn't give a damn what rubbish you dribble.......
Title: Re: Not Fully Protected Msg
Post by: DavidR on February 09, 2011, 04:41:32 PM
The problem being you haven't a clue the cause of the problem which you don't know if the OP has set updates to manual. Never was that stated, so your advice was inappropriate, not to mention BITS has nothing to do with this as I'm sure the OP hasn't shot themselves in the foot by tweaking it.

So I don't think you had the same problem at all.

I have XP Pro and the BITS service is set to Automatic (by default) as it is a required service for windows updates to work. On my Win7 system it is set to Manual, but it is running, so you had other issues going on.
Title: Re: Not Fully Protected Msg
Post by: YoKenny on February 09, 2011, 04:56:57 PM
The problem being you haven't a clue the cause of the problem which you don't know if the OP has set updates to manual. Never was that stated, so your advice was inappropriate, not to mention BITS has nothing to do with this as I'm sure the OP hasn't shot themselves in the foot by tweaking it.

So I don't think you had the same problem at all.

I have XP Pro and the BITS service is set to Automatic (by default) as it is a required service for windows updates to work. On my Win7 system it is set to Manual, but it is running, so you had other issues going on.
Not to metion that he is a Newbie! ::)
http://www.urbandictionary.com/define.php?term=wtf
Title: Re: Not Fully Protected Msg
Post by: DavidR on February 09, 2011, 06:05:56 PM
Newbie forum status as far as I'm concerned has nothing to do with it, there are many knowledgeable newbies. So any judgement would be based on the advice offered and its relevancy.
Title: Re: Not Fully Protected Msg
Post by: LadyLinda on March 08, 2011, 04:35:29 PM
I'm back w/the same problem.  ::)  ------  03/08/2011

With all the buzz regarding version 6.0, I chose to wait and see if that resolves this minor bug.
And it did until recently.
I upgraded to 6.0 from 5.1 on 02/25/2011 and everything was great. 
Then the other day, I upgraded to Adobe Flash Player 10 and rebooted.

Now, I'm back to "your system is not fully protected" on the icon text tag. 
Rereading this post, I also did the repair and also rebooted - no change. 

Just curious, would the text tag change w/o rebooting?

I'm running windows x/p w/sp3. 
Title: Re: Not Fully Protected Msg
Post by: Daris on March 08, 2011, 08:22:45 PM
Hi...LadyLinda, how did you update to version 6.1 by clicking on update in Avast Maintenance, or did you download the new Avast 6.1 from the website? If you went on a website to download the new Avast, I would have just downloaded the version 5 Uninstal Utillity tool prior to dowloading the new version...Also Adobe is a big software program, large download....Second after you download Avast,Also Adobe, sometimes your computer configuration settings arent set properly....I would try a disc check...Right Click on C drive > properties > tools > Check for errors and fix automatically...Than reboot..Also did you Use the Uninstall Utillity tool 4.8 o get rid of the Old Avast...
  Luck and keep us updated...
Title: Re: Not Fully Protected Msg
Post by: LadyLinda on March 08, 2011, 08:43:56 PM
I got the Avast Upgrade message and clicked on that. 
Same with the Adobe Flash Player.   ;)

I have not uninstalled version 4.8 or any prior versions of Avast.

I did initially have this little bug when I upgraded to 5.0 - but after a few reboots, the text tag stayed stable.

Now, after upgrading to 5.1 and 6.0, it goes back and forth. 
It's just an annoying little thing to have.   :(
Title: Re: Not Fully Protected Msg
Post by: SafeSurf on March 09, 2011, 09:29:02 AM
Since you've had this problem with every upgrade and the Avast Repair did not help you last time, I still suggest a clean install. 

There is a new Avast Uninstaller Tool: http://files.avast.com/files/eng/aswclear6.exe (http://files.avast.com/files/eng/aswclear6.exe), for all versions and products.  Please use this one from now on.

You have the option of installing v.6.0.1000 or the Pre-Release version v.6.0.1021, which people seem pleased about.  I will give you the download files.  It would be helpful in your next post to let us know what product you need and what your OS is.

1. Save a copy of Avast 6.0.1000 and save it to your HDD:
All versions: http://www.avast.com/download-software (http://www.avast.com/download-software)
Avast Pre-Release v.6.0.1021 (select the product you need) and save it to your HDD:
Free: http://files.avast.com/files/beta/6.0.1021/setup_av_free.exe (http://files.avast.com/files/beta/6.0.1021/setup_av_free.exe)
Pro:   http://files.avast.com/files/beta/6.0.1021/setup_av_pro.exe (http://files.avast.com/files/beta/6.0.1021/setup_av_pro.exe)
AIS:   http://files.avast.com/files/beta/6.0.1021/setup_ais.exe (http://files.avast.com/files/beta/6.0.1021/setup_ais.exe)
2. Download the Avast Uninstall Utility http://files.avast.com/files/eng/aswclear6.exe (http://files.avast.com/files/eng/aswclear6.exe) and save it to your HDD (it has uninstall tools for all Avast versions and products).
3. Disconnect from the Internet at this time.
4. Go to Control Panel and uninstall Avast through Add/Remove Programs if possible and reboot.
5. If Step 4 fails, boot into Safe Mode (http://Safe Mode) (hit F8 repeatedly) and run the Avast Uninstall Tool.  Uninstall all previous versions and products you had on this machine at this time.
6. Reboot.
7. Install the newest version of Avast and reboot.
8. Get Internet access and register your copy or add the license key for Free, Pro, or AIS.
9. Update the Avast definitions.

Let us know if this fixes your problem and let us know what version you install.  Thank you.
Title: Re: Not Fully Protected Msg
Post by: About Blank on March 09, 2011, 04:45:17 PM
I`ve AIS 6.0.1021 (now) and the same problem last time. The issue started in 5.1.889. Also, in all 6.x.xxxx .

I never install new AIS with AutoUpdate. I always download new AIS from Avast-site, save my INI-files, uninstall old AIS with reboot, install new AIS and replace INI-files with mine. But I made new INI now.
I`ve use aswclear6.
I do not use some shields (Email,Spam,IM,P2P,WebPep). I do not install them.
Virus base autoupdate is OFF, I do it by hand.
Status screen monitors only shieds and firewall.
Title: Re: Not Fully Protected Msg
Post by: SafeSurf on March 10, 2011, 10:37:01 AM
@ About Blank,

Is your problem the "same problem as last time" that you posted in the Russian forum or the same problem that is posted in this thread?

Could you please start a new thread of your own since this will confuse the current thread?  You can cut and paste your last post in making your new post to your new thread.  I thank you very much and sorry for any inconvenience.
Title: Re: Not Fully Protected Msg
Post by: LadyLinda on March 10, 2011, 04:27:05 PM
 ???  ???  ???  ???

OK, I'm trying to d/l the Avast Free Version 6.0.1000 and cannot get past the popup.
Clicking on "no thanks" does nothing. 
Clicking on the "X" does nothing. 

Really don't want to try the beta, 

Is there another way to get to it???? 
Title: Re: Not Fully Protected Msg
Post by: LadyLinda on March 10, 2011, 07:04:23 PM
Progress Update:    :(    ::)

I d/l'ed the installation software from CNET - version 6.0.1000

Did all the steps - no problems, currently awaiting email w/license.

Icon still says "system not fully protected".  Don't know if registering makes a difference. 

I had the pirate voice and w/the new install, lost it.  How can I get it back????   ;D
Title: Re: Not Fully Protected Msg
Post by: CraigB on March 10, 2011, 07:12:18 PM
Have you rebooted after your install ? if you installed the free version you wont get sent a license key, you just register through the GUI by filling in your detail's and your done.
If you want other language's go to setting's / language / install additional language's.
Title: Re: Not Fully Protected Msg
Post by: Nesivos on March 10, 2011, 07:21:57 PM

Now, I'm back to "your system is not fully protected" on the icon text tag.  

I'm running windows x/p w/sp3.  

I am thinking that you may be having a problem with your Windows Repository Folder.  You may want to read this

Quote
Repository Folder Rebuild


i Am Presently Showing A 3rd Party Anti-virus & Firewall Still In The
windows Security Center As Running In The Pc. I Have Completely Uninstalled
these Programs And Cleaned The Registry Out Also. Is It O.k. If I Do The
below To rebuild The repository folder To Reflect The New Antivirus And
firewall Programs I Am Presently Using?

go To Control Panel And Open Administrative Tools.
Click On Services.
Go Down To Windows Managament Instrumentation.
Stop This Service. Along With Security Center.
Exit Out Of This Area To Your Desktop.
Right Click Start And Choose Explore.
Go Down To C:\windows Or Winnt\system32\wbem\repository.
delete The repository folder
go Back To Services And Restart The Wmi Program
then Re-boot The Computer

if The Above Is Correct I Happen To Have Two repository folders Under Wbem
and I Suppose The One Titled repository .001 Is A Backup For Some Reason That
was Made In The Past. Can I Delete Both Of The repository folders That
contain Fs folders With Different Data In Each?

i Am Running Wxp Home Sp2

http://www.allpostnews.co.uk/ii18/Repository%20folder%20rebuild.php (http://www.allpostnews.co.uk/ii18/Repository%20folder%20rebuild.php)

I would add that if you try this you may also want to clean your files using the Windows File Cleaner, CCleaner check "Options" - "Settings" and modify as per your needs before running (clean both files and Registry) and finally Wise Disk Cleaner and Wise Registry Cleaner.  Use the default setting in the Wise programs and let it clean the items found and highlighted in green.  Then reboot.

1.  Uninstall Avast
2.  Rebuild Repository
3.  Clean Files and Registry
4.  Reboot
5.  Reinstall Avast

Good luck :)
Title: Re: Not Fully Protected Msg
Post by: LadyLinda on March 10, 2011, 07:34:21 PM
 ;D  ;D  ;D  ;D

Success!!!  "Your system is secured"

Once I did the product registration, as craigb said - the icon tag changed. 
Hopefully, it will remain this way.

Many thanks.   
Title: Re: Not Fully Protected Msg
Post by: CraigB on March 10, 2011, 07:39:52 PM
Your welcome, also the wise disc and registry cleaner that Nesivos recommended is best to stay clear of as it can damage your system, all you should need is ccleaner and a desent defragger  and you'll be fine  :)
Title: Re: Not Fully Protected Msg
Post by: SafeSurf on March 11, 2011, 11:42:02 AM
Once I did the product registration, as craigb said - the icon tag changed.  
Yes, this is how it works, and registering online via the GUI is the best way to do it.  I'm glad everything is working fine for you now.  Also the suggestion posted by craigb is also wise.

When you feel that your issue is resolved/fixed, please go back to the first open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title so this thread can be closed.  

Feel free to come back any time you need help, to learn something new, or just to ask questions.  We are here 24/7 for your convenience.  Thank you.  :)

Title: Re: Not Fully Protected Msg
Post by: LadyLinda on March 15, 2011, 03:36:51 PM
 :'(   :'(    :'( 

I would like to mark this issue as resolved but unfortunately, it is not.    :(

I have restarted my PC a couple of times since 03/10 and the text tag continues to flip flop between the two messages.
As always, the GUI states that everything is okay. 

Am I really the only one with this little bug? 
Title: Re: Not Fully Protected Msg
Post by: SafeSurf on March 16, 2011, 08:37:03 AM
the text tag continues to flip flop between the two messages.
As always, the GUI states that everything is okay.
What do you mean the "text tag?"  I understand that your GUI states that everything is OK.  But where are you seeing a problem?

Is the date and time correct on your machine.  There was a recent time change for the US; is your machine correct?

Have you tried an Avast Repair:
- Go to Control Panel > Add/Remove programs > Avast Antivirus.
- Scroll down and choose Repair function in the pop-up window.
- Reboot.

If your date and time is correct on your machine, try the Avast Repair.  Let us know if this fixes your problem.  In your next post, please describe the "text tag" so we can understand your problem better.  Thank you.
Title: Re: Not Fully Protected Msg
Post by: LadyLinda on March 17, 2011, 02:32:16 PM
the text tag continues to flip flop between the two messages.
As always, the GUI states that everything is okay.

What do you mean the "text tag?"  I understand that your GUI states that everything is OK.  But where are you seeing a problem?

Is the date and time correct on your machine.  There was a recent time change for the US; is your machine correct?

If your date and time is correct on your machine, try the Avast Repair.  Let us know if this fixes your problem.  In your next post, please describe the "text tag" so we can understand your problem better.  Thank you.



 ???  ???   ???   :'(    :o

You have no idea what I mean by the "text tag"?
What have I been posting about since the beginning?

My computer's date/time is correct.
I did the Avast repair and reboot.

The Avast tray icon continues to say "Attention: your system is not fully protected". 


Title: Re: Not Fully Protected Msg
Post by: bobo1 on March 17, 2011, 03:14:21 PM
Did you have any other antivirus on your computer before having avast on it?.
Have you tested your computer for spyware? using malware bytes free program?.
You may have traces of another antivirus on your computer ie nortons/ symantecs/ macafees have full removal tools to get rid of traces (in the registry)etc.
Title: Re: Not Fully Protected Msg
Post by: LadyLinda on March 17, 2011, 04:49:37 PM
I had Macfee prior to Avast, which i did fully remove.

I've been using Avast since March 2009.

I have and use CCleaner, Malwarebytes and Spybot.
Title: Re: Not Fully Protected Msg
Post by: doktornotor on March 17, 2011, 04:51:21 PM
and Spybot.

 >:( :'( :-X
Title: Re: Not Fully Protected Msg
Post by: SafeSurf on March 18, 2011, 07:46:58 AM
I had Macfee prior to Avast, which i did fully remove <snip> and Spybot.
You may want to try a few things to make sure all remnants are removed from your machine that may conflict with Avast (or other security software):
1.  Run the McAfee Uninstaller tool (again):
- This article provides the steps to remove McAfee from the Security Center from your computer: http://ts.mcafeehelp.com/faq3.asp?docid=71525 (http://ts.mcafeehelp.com/faq3.asp?docid=71525)...then reboot.
- Also for direct download: http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe (http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe) and http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe)...then reboot your machine.

2. Teatimer (part of SB) has been known to cause conflicts with Avast and most users have uninstalled either SB or SB and TT.  You may want to try uninstalling TT first or both as a test to see if this is causing an issue.  Reboot after uninstalling.
Uninstall Spybot S&D w/Teatimer: http://www.safer-networking.org/en/howto/uninstall.html (http://www.safer-networking.org/en/howto/uninstall.html).
- How to disable Spybot-S&D (temporarily).  http://www.safer-networking.org/en/howto/disable.html (http://www.safer-networking.org/en/howto/disable.html) .  Even though it says temporarily, the resident parts of SpyBot Search & Destroy must be enabled manually if disabled in this manner.  TeaTimer doesn't load into memory at all when disabled.

Should you have a problem with Avast after uninstalling any of the above software, do an Avast Repair:
- Go to Control Panel > Add/Remove programs > Avast Antivirus.
- Scroll down and choose Repair function in the pop-up window.
- Reboot.

Let us know if this resolves your problems.  Thanks.