Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mburke on April 04, 2011, 04:50:44 PM
-
Using Outlook Express on Vista, when I try to send email I get this error message:
Subject 'test', Account: 'mburke', Server: 'outgoing.verizon.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19
When I stop Internet shield mail shield and spam shield I can send can you help with this?
-
I don't have Verizon, but try using port 587 instead of port 25.
-
Thanks but trying port 587 didn't help.
-
This may help
Details
In order for e-mails to be scanned by the Mail Shield, it is necessary that encryption is turned off in the mail client software. If encryption is required, the appropriate e-mail accounts need to be configured in the Mail Shield to establish a secure connection with the mail server. This will enable all incoming and outgoing e-mails to be scanned by the Mail Shield. All other e-mail accounts using unencrypted connections should be listed as unencrypted in the SSL Accounts settings of the Mail Shield (i.e. SSL/TLS encryption set to 'None', ports for SMTP to '25', for POP3 to '110' or for IMAP to '143', by default).
There is a lot more on the links below
https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458&nav=0,2,64 (https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458&nav=0,2,64)
https://support.avast.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=64&nav=0%2C2 (https://support.avast.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=64&nav=0%2C2)
-
Looking at my settings I don't have encryption set for outgoing mail, so I don't think that's the problem.
-
Post the screenshots of your mail client settings and avast email shield - SSL accounts settings here. No point in guessing.
-
Can you tell me how to insert a screenshot into my reply? Thanks.
-
Additional Options - Attach.
-
Avast screenshot attached
-
Outlook screenshot
-
Looking at my settings I don't have encryption set for outgoing mail, so I don't think that's the problem.
I thought you said
Using Outlook Express on Vista, when I try to send email I get this error message:
Subject 'test', Account: 'mburke', Server: 'outgoing.verizon.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19
When I stop Internet shield mail shield and spam shield I can send can you help with this?
Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols that provide communications security over the Internet.[1] TLS and SSL encrypt the segments of network connections above the Transport Layer, using symmetric cryptography for privacy and a keyed message authentication code for message reliability.
https://secure.wikimedia.org/wikipedia/en/wiki/Transport_Layer_Security (https://secure.wikimedia.org/wikipedia/en/wiki/Transport_Layer_Security)
If you are using SSL then your account is encrypted
-
So, Verizon does not support encryption, or why did you set up the POP like that in Avast? Also, there is no setting in Avast for SMTP, again. I am not going to ponder about Verizon instructions, kindly point me to their support page so that I can tell how to set up your email client and Avast.
-
So, Verizon does not support encryption, or why did you set up the POP like that in Avast? Also, there is no setting in Avast for SMTP, again. I am not going to ponder about Verizon instructions, kindly point me to their support page so that I can tell how to set up your email client and Avast.
Here ya go.
This may help
https://www22.verizon.com/residentialhelp/fiosinternet/email/setup+and+use/questionsone/86782.htm (https://www22.verizon.com/residentialhelp/fiosinternet/email/setup+and+use/questionsone/86782.htm)
If you don't like the link you may want to take the initiative to find one that you do like :)
-
Seems weird that SSL shows in the error message as you pointed out Nesivos but the settings for ssl aren't checked in my account settings. Doktornotor, I didn't set up my email in Avast that's the way it set itself up.
-
Nesivos, those settings are what I'm using. I'll try contacting Avast support, I can see this becoming a situation where neither Verizon or Avast wants to take responsibilty. Computers.. what a concept!
-
Add outgoing.verizon.net - SMTP - 587 - None into Avast SSL accounts and see if it works.
-
Doktornotor, you are a genius, it works! Thanks for the help, much appreciated.
-
Good, thanks for reporting back.
P.S. And shame on Verizon for not supporting encrypted connections. >:(
-
I think I'll send them an email about it, see what they say. Are you saying that the problem was Avast assumes encryption by default?
-
Are you saying that the problem was Avast assumes encryption by default?
Well, it tries to encrypt whenever possible. Whatever, with a tongue in cheek I would say the following explains the issues pretty much:
220 vms173009.mailsrvcs.net -- Server ESMTP (Sun Java(tm) System Messaging Server 7u2-7.02 32bit (built Apr 16 2009))
EHLO smtp.example.com
250-vms173009.mailsrvcs.net
250-8BITMIME
250-PIPELINING
250-CHUNKING
250-DSN
250-ENHANCEDSTATUSCODES
250-EXPN
250-HELP
250-XADR
250-XSTA
250-XCIR
250-XGEN
250-XLOOP D486F82DD3EB0C07033D47A32B0E19E8
250-AUTH DIGEST-MD5 PLAIN LOGIN CRAM-MD5
250-AUTH=LOGIN PLAIN
250-NO-SOLICITING
250 SIZE 20971520
Noone sane uses java-based mailservers. ::) ;D
-
Glad you're tongue is in cheek cause you've lost me... ???
-
Glad you're tongue is in cheek cause you've lost me... ???
-
Glad you're tongue is in cheek cause you've lost me... ???
Well can you tell how it sucks??? I must buy one then for personal use..... ;D ;D ;D
-
Sorry i forgot its an open source.... Thank god u saved my money..
-
Sorry i forgot its an open source.... Thank god u saved my money..
Oracle (formerly Sun) Java is not really opensource - with cases like this: http://arstechnica.com/open-source/news/2010/08/oracles-java-lawsuit-undermines-its-open-source-credibility.ars
More importantly, Java sucks for way more reasons. Write once, debug everywhere... uh. ::)
The end of OFF-TOPIC stuff.