Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Jplayer on May 09, 2011, 01:34:19 PM
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Hello,
I have had avast internet security running on this box for a while now and all was well till the day before yesterday.
I did an update run and updated both the engine and definitions and also the program update.
Before i never had gotten this message but after i did the update now i get the message from the
windows action center about not detecting an antivirus on the system.
I am running Windows 7 Ultimate 64bit
Avast Internet Security
Program Version:6.0.1091
Virus Definitions Version: 110509-0
All the settings in Avast are set to defaults and i do not mess with them.
I have ran scans on the system and there is no virus or anything else wrong, i could not find any
other messages in the action center logs except for an incompatibility message about a pc cam i tried
to use a while back which was incompatible with 64 bit windows. I do keep my program and definitions
updated regularly and never have had this issue before.
Why has this recent update caused this problem and what do i need to do?
Thanks for any help
John Player
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Download this CLICK! (http://files.avast.com/files/beta/6.0.1119/setup_ais.exe) version AIS 6.0.1119 and install over the existing without prior uninstalling.
Reboot, check and please report back.
Thx
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Sometimes, Windows Security Center stops recognizing your antivirus or firewall... So, check your system time and date and also http://forum.avast.com/index.php?topic=23457.msg193534#msg193534
See also: http://windowsxp.mvps.org/repairwmi.htm
If that fails, I suggest an installation from scratch:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
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Download this CLICK! (http://files.avast.com/files/beta/6.0.1119/setup_ais.exe) version AIS 6.0.1119 and install over the existing without prior uninstalling.
Reboot, check and please report back.
Thx
Thanks for the quick response
I do have one question though
I purchased a 2yr 3pc agreement and if i do this will it change any of that
I still have 2pc's left to install it on and i donot want to uselessly use up those due to some error caused by this update.
Before i do this i need to know if the reinstall over the existing program will affect this?
Thanks
John Player
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No, it will read the existing licence.
You still have 2 licences left for your 2 other PCs.
Try my (easy) solution first, if it doesn't help, then try the (more complicated) solution from Tech.
Cheers
Zyndstoff
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No, it will read the existing licence.
You still have 2 licences left for your 2 other PCs.
Try my (easy) solution first, if it doesn't help, then try the (more complicated) solution from Tech.
Cheers
Zyndstoff
I guess the ez solution did not work, i'm still getting that message
I will try the complicated one now
Today must be my lucky day :o/
I will report back when i'm done with the results
Thanks
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Hi Jplayer,
please, could you try this - https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=580
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Hi Jplayer,
please, could you try this - https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=580
Hello hectic,
i can try this but i have reinstalled the program with the origional that i purchased using the licence file it came with
and the system sees it fine, the system is now reporting it as being out of date and wants me to update it.
I will go ahead with the updating and see what happens. If you think i should do otherwise let me know, i will wait for a few before running the update to give you time to respond back.
Thanks
John Player
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Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log
If the file is too big for the forum, post the last 400-500 lines of it.
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Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log
If the file is too big for the forum, post the last 400-500 lines of it.
Hi Tech,
Do you want me to run the update first? or send you the log segment first before updating?
Being that the system is seeing it correctly NOW i will assume you want me to run the update
and then send the log segment?
Thanks,
Jplayer
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ok while i was waiting for your response the program just autoupdated itself to engine and definition file 110509-0 but the program version is still at 5.1.889
the system is still reporting it as ok
Thanks,
Jplayer
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one thing i have noticed while checking things is
the avast maintenance update page is reporting the engine and definitions version and program version as "up to date"
Engine and definitions: Already up to date (current version 110509-0)
Program: Already up to date(current version 5.1.889)
As of now everything is fine, the system is reporting no problems......
but yet at the bottom of the window it tells me a new version is available of 6.0.1091
I believe when i applied this program update before is when all this started.
Do you want me to run the program update and send you a log file of this IF it errors out again?
So you can see why?
Thanks
Jplayer
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I want the log when you're ready... Last lines please.
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I want the log when you're ready... Last lines please.
Hi Tech,
i went ahead and did the program update from version 5.1.889 to 6.0.1091 and so far its reporting it as OK.
but when i do a system health anaylsis that report still says the "Security Center has not recorded an anti-virus product"
even though the icon in the system tray reports everything as ok. Only when i run the health assessment is when it shows this warning message. "Sounds like a windows issue to me" DOH! ::)
apparently trying to grab the parts that pertain to the incidences during the transcript are too large for this forum.
200kb is the largest i can send and that cuts out alot of it.
can i email you this? in zip form as it will be alot smaller.
would be nice if this forum would allow zip format, then i could send it all to you ;D
Of course now that its working ok except for that anomoly in the security center i dont see the point unless you just want
to see my system specs ;D or see whats going on during the install. hehe
Thanks
Jplayer
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But when i do a system health anaylsis that report still says the "Security Center has not recorded an anti-virus product"
System health analysis? From what? Which program is running this analysis?
Control Panel > Action Center. What does it report?
200kb is the largest i can send and that cuts out alot of it.
can i email you this? in zip form as it will be alot smaller.
Open in Notepad, go to the end, copy&paste the last full log report (400 lines should do).
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But when i do a system health anaylsis that report still says the "Security Center has not recorded an anti-virus product"
System health analysis? From what? Which program is running this analysis?
Control Panel > Action Center. What does it report?
200kb is the largest i can send and that cuts out alot of it.
can i email you this? in zip form as it will be alot smaller.
Open in Notepad, go to the end, copy&paste the last full log report (400 lines should do).
Hi Tech,
the action center reports several different things about the system performance and gives you options to do maintenance on the system.
the advanced tools menu gives you tools to:
1-clear all windows experience index scores and re-rate the system
2-view performace details in event log
3-open performance monitor
4-open resource monitor
5-open task mangler (task manager) ;D
6-view advanced system details in system information
7-adjust the appearance and performance of windows
8-open disk mangler (disk manager) ;D
9-generate a system health report (this is where i get that warning msg)
ehhh it wont let me post 400 lines, i get msg about exceeding 10000 characters ::)
lemme put in a txt file and attach it
Thanks
Jplayer
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This log reveals no problems at all.
Can you check if you have the other one?
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This log reveals no problems at all.
Can you check if you have the other one?
Hi Tech,
Well i do have the complete logfile which is alot larger.
There is no way the forum will let me post it unless i break it
up into several files.
As for now its been running good all day without incident so as long as the system is
running ok i might just leave that part as is unless it reveals some other problem later on.
Well i was just checking for the origional log which was like 3mb in size and at some point it got removed.
Probably during the removal and reinstall so i cannot give you what i dont have anymore.
Oh well.
So much for this project....pffft :P
Thanks for your help and stevens as well.
Jplayer
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Well, Jplayer, come back when you need further help.
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I also started seeing the Win7-64 Action Center message on my system about 3 or 4 days ago also (Windows did not find anti-virus software on this computer). Maybe the latest program updates broke something, dunno. I will add that about 10 days ago I noticed that Avast was disabled and not running. I tried re-enabling it but kept getting an error message. I then un-installed Avast Free and re-installed it. Ran a complete system scan and no threats found. Now after a few updates Win7 Action Center thinks Avast does not exist but it seems to be running just fine. Complete system scans still show no threats.
Maybe I should try that special un-install utility and then re-install Avast Free. I don't like the alternative idea of turning off the Windows Management items because of a conflict between Avast and Win7-64, if there is one.
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I don't like the alternative idea of turning off the Windows Management items because of a conflict between Avast and Win7-64, if there is one.
There isn't any conflict.
The turning off/on WMI works in a lot of computers (included mine :)).
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I've tried turning off/on WMI and rebooting but still no joy in mudville. I've noticed some other threads about the same problem but I'm unable to discern if it involves Win7-64bit only or if the problem is related to Avast Free v6.0.1125 only. Not enough information yet. But there does seem to be a problem somewhere. I've been using Avast for over a year now with absolutely no problems or conflicts. Seems the latest update broke something as there have been no other major software changes on my system. The Windows Action Center still thinks there is no anti-virus software installed. :'(
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I've tried turning off/on WMI and rebooting
Do you mean https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=580 ?
Or run a command line as admin:
net stop winmgmt
del C:\WINDOWS\system32\wbem\Repository
net start winmgmt (or boot)
What did you do? What is off/on WMI for you?
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Or run a command line as admin:
net stop winmgmt
del C:\WINDOWS\system32\wbem\Repository
net start winmgmt (or boot)
What did you do? What is off/on WMI for you?
I cleared out the Repository using the "old fashioned" method....used MMC to stop the WMI service, manually deleted the Repository folder, and then rebooted which rebuilt the Repository. (I guess I like to point and click instead of type :o
Still getting the WAC to complain about no AV progam, I once again checked the Repository files and everything was reported as consistent. So I un-installed Avast again but manually deleted all the Avast files and folders left behind including the complete set of Avast files and data left behind in the "C:\Program Data\Avast Software". I then manually swept the registry of all left-over entries mentioning Avast (all appeared to be neutral but I wanted a clean re-install). With Avast completely erased, I once again rebuilt the Repository as described above just to be sure I was starting with a clean slate.
I re-installed Avast 6.0.1125 and almost immediately the WAC said all was good. So far so good!! ;D
One thing I did notice is that previously I had been re-installing Avast v6.0.1019 and then letting the program update itself. This time I started out with 1125. That really should not have been a problem. I never noticed it was a slightly older version until I bothered to check the properties of the file. Sure wish Avast would learn to add version info to the filename otherwise "setup_av_free" doesn't mean much, i. e. "setup_av_free_6.0.1125" would be more informative.
Since things are working, I can safely close this matter out.
Thanks for the help.