Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jbmcmillan on November 13, 2004, 04:59:19 PM
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After the update today I get an error checking my e-mail saying thatserver rejected my username.I shut off e-mail scanning and it checks it fine with no errors.What's up? Anyone else having this problem?
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Please read what I, Igor and Vlk posted in THIS THREAD (http://forum.avast.com/index.php?board=2;action=display;threadid=8607).
Does that solve the problem?
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With the new version you no longer have to configure the e-mail so you have to go into accounts of your e-mail program and change them back to what they were before installing Avast..This would be the incoming and outgoing server info.
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I have done all that here is the error.
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I am having the exact same problem with my Outlook express mail. Same error message! I too re-configured my e-mail, and the problem is still there!
Tipton
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I have just started using Avast a few days ago and was quite impressed by it until this.A few bugs it seems in the new version I usually wait to update for a few days on programs to see if this stuff happens but didn't this time and here is a perfect example why. ???
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Could you please find the file avast4.ini in the folder
"E:\Program Files\Alwil Software\Avast4\Data\Avast4.ini" and post here the lines from the section [MailScanner]
It could be something like:
[MailScanner]
DefaultPopServer=
DefaultSmtpServer=
ShowTrayIcon=1
UseDefaultSmtp=0
AutoSetProtection=0
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I have just started using Avast a few days ago and was quite impressed by it until this.A few bugs it seems in the new version I usually wait to update for a few days on programs to see if this stuff happens but didn't this time and here is a perfect example why. ???
What is your OS?
What is your email program?
Did you have to set it up manually to run with avast? If so you will probably have to reset it to what it was before avast.
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Hi,
also using Avast since a few weeks - had no problem even with the beta Version.
May be You disable Avast and check if Your Mail client connects without using Avast.
If this is working enable Avast and it should work without any problems.
Personal firewalls may be also changed to give new Avast access to Internet.
br
Peter
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[MailScanner]
DefaultPopServer=shawmail
DefaultSmtpServer=shawmail
ShowTrayIcon=1
UseDefaultSmtp=0
AutoSetProtection=0
Here it is.
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Ok, I just un-installed Avast, deleted the Avast folder under all programs, and then cleaned with a registry cleaner. I then downloaded Avast 4.5 from the Avast website, and did a clean install. My mail is still not working!! It works fine if I terminate the mail scanner in Avast.
XP Pro
SP2
Outlook Express
Avast 4.5.518
Tipton
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O/S XP Home
E-mail-Outlook Express
I never did any special setup of my e-mail client when I installed the original version about 5 days ago so I don't see why I have to do anything now.I actually have deleted the account and started over from scratch to no avail.Outlook exchange works just fine on the same machine but I don't want to use it as I have no need for all the bells and whistles it provides.
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Ok, I just un-installed Avast, deleted the Avast folder under all programs, and then cleaned with a registry cleaner. I then downloaded Avast 4.5 from the Avast website, and did a clean install. My mail is still not working!! It works fine if I terminate the mail scanner in Avast.
XP Pro
SP2
Outlook Express
Avast 4.5.518
Tipton
What are your OE account settings - Server Tab - Does it still show 127.0.0.1 for your POP/SMTP mail servers, if so you will need to change it back to your original settings before avast.
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Whats weird is half the time, it works. The other half, I am getting the error. The beta version ran fine on my system.
[EDIT] To say that I was running Sygate when I was using the beta version. I am now using Zone alarm.
Tipton
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jbmcmillan: Right know I don't what could be the cause of your problem. Do you use any firewall? Some tool from your ISP or something like that?
We'll be working on a fix, ofcourse. Till then you can configure you mail via PopWizard as follows (protection will be the same as in version 4.1)
1) Open the file avast4.ini in "C:\Program Files\Alwil Software\Avast4\Data\"
2) In the section [MailScanner] add the following line:
AutoRedirect=0
3) Run Pop wizard - that is
3a) change to the folder C:\Program Files\Alwil Software\Avast4\
3b) execute ashPopWz.exe
4) in the basic settings dialog, choose Automaticaly protect all my accounts
5) default pop3 and smtp server leave on shawmail
This way you've disabled the new auto protect feature, and configured your account manualy.
Bye Lukas.
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Could you please find the file avast4.ini in the folder
"E:\Program Files\Alwil Software\Avast4\Data\Avast4.ini" and post here the lines from the section [MailScanner]
It could be something like:
[MailScanner]
DefaultPopServer=
DefaultSmtpServer=
ShowTrayIcon=1
UseDefaultSmtp=0
AutoSetProtection=0
I don't even have the above info in that file!
Tipton
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I don't even have the above info in that file!
Tipton
Don't worry, that's not an error. Just default values.
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I don't even have the above info in that file!
Tipton
Don't worry, that's not an error. Just default values.
Here is the only thing listed in that file for e-mail.
EmailChestFile_To=virus@asw.cz
ProblemEmail=support@avast.com
MaximumSendSize=1024
SMTPServer=
SMTPFrom=
SMTPPort=25
SMTPUserName=
SMTPUserPassword=
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Tipton, are you sure you're looking into the [MailScanner] section of the ini file? It starts with the line
[MailScanner]
Settings you've just mentioned are from [Communication] section.
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Please read what I, Igor and Vlk posted in THIS THREAD (http://forum.avast.com/index.php?board=2;action=display;threadid=8607).
Does that solve the problem?
That fixed mine. ;D I use Pegasus Mail BTW. Bigger issue is there was no warning that this was the case. When I first turned on my machine, Avast did notify me that an upgrade of the program had taken place. When I checked my email and it gave me a connection refused message ??? I remembered the upgrade and came here to see if othere were in the same boat. They were !!! ::) It would have made sense to push a message to make the required changes, and save me and thers the trouble of chasing the solution down. There will, I suspect be a LOT of folks that won't do this and end up just removing your excellent product instead :'(
Panzer
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Tipton, are you sure you're looking into the [MailScanner] section of the ini file? It starts with the line
[MailScanner]
Settings you've just mentioned are from [Communication] section.
I am looking in the file that I point to in my screenshot! There is nothing in there about an e-mail scanner.
Tipton
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Please read what I, Igor and Vlk posted in THIS THREAD (http://forum.avast.com/index.php?board=2;action=display;threadid=8607).
Does that solve the problem?
That fixed mine. ;D I use Pegasus Mail BTW. Bigger issue is there was no warning that this was the case. When I first turned on my machine, Avast did notify me that an upgrade of the program had taken place. When I checked my email and it gave me a connection refused message ??? I remembered the upgrade and came here to see if othere were in the same boat. They were !!! ::) It would have made sense to push a message to make the required changes, and save me and thers the trouble of chasing the solution down. There will, I suspect be a LOT of folks that won't do this and end up just removing your excellent product instead :'(
Panzer
The problem is, the solution that fixed your mail, is not fixing other peoples! By the way, if you guys want to use me as a guinia pig to test some things related to this issue, I am willing. I made an image right before the upgrade, so I can totally trash my OS partition, if need be!
Tipton :)
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I use ZA Free for a firewall and don't know of any tool from my isp as this worked just fine before todays update.My account settings have always been "incoming server=shawmail,Outgoing server=shawmail"I have just done as you suggested and it now does not give me the error message and checks e-mail just fine but is it still scanning it?
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..... but is it still scanning it?
Try sending Yourself a mail and check the headers for:
X-Antivirus: avast! (VPS 0446-2, 11.11.2004), Outbound message
X-Antivirus-Status: Clean
X-Antivirus: avast! (VPS 0446-2, 11.11.2004), Inbound message
X-Antivirus-Status: Clean
br
Peter
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Tipton, are you also using ZA?
Folks, tt would be quite interesting to find out whether the problem has anything to do with interaction between avast and ZA. I have the suspicion that it does.
Could you please try to confirm or deny this hypothesis? E.g. try disabling ZA temporarily and see if it helps.
Thanks
Vlk
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Vlk... I have 2 systems here. Both are running Win98SE. Im using both Outlook Express and Thunderbird on both systems. One system has Zone Alarm on it, the other does not.
4.5 is working fine on both systems. No problems whatsoever.
Edit: I made NO changes to either email client on either machine. I simply rebooted the machine after the update notice came up,, checked email on both machines... it all worked fine.
Vlk... can this have anything at all to do with server load today?
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Running Outlook Express((latest) and ZA (latest free Version) on Windows 2000 - so far no problems
br
Peter
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Using hardware firewall, plus XP firewall. No problems yet. I did however undo all my settings for OE, K9, and PopTray before I installed the 4.5 update, then reset the other utilities.
a61
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Tipton, are you also using ZA?
Folks, tt would be quite interesting to find out whether the problem has anything to do with interaction between avast and ZA. I have the suspicion that it does.
Could you please try to confirm or deny this hypothesis? E.g. try disabling ZA temporarily and see if it helps.
Thanks
Vlk
I did as Lukor suggested and it is working now with no errors and it is scanning inbound mail not sure about outbound.
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jbmcmillan: Right know I don't what could be the cause of your problem. Do you use any firewall? Some tool from your ISP or something like that?
We'll be working on a fix, ofcourse. Till then you can configure you mail via PopWizard as follows (protection will be the same as in version 4.1)
1) Open the file avast4.ini in "C:\Program Files\Alwil Software\Avast4\Data\"
2) In the section [MailScanner] add the following line:
AutoRedirect=0
3) Run Pop wizard - that is
3a) change to the folder C:\Program Files\Alwil Software\Avast4\
3b) execute ashPopWz.exe
4) in the basic settings dialog, choose Automaticaly protect all my accounts
5) default pop3 and smtp server leave on shawmail
This way you've disabled the new auto protect feature, and configured your account manualy.
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My error relates to redirect so not sure if that was what it is or not.
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jbmcmillan, I understand that you probably have better things to do than tweaking avast but I'd definitely like to know if the "Redirect" issues are related to ZA.
That is (I'm a bit embarassed to ask) - could you revert the changes you've just made back and try disabling ZA and see if it helps..?
Thanks
Vlk
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Ok I took out the "autoredirect
"reference in the ini file and I can't recreate the error?????? ??? However when I hover my mouse over the icon in systray it says 5 providers 3 running but I open the On Access Control scanner it shows them all running.I am getting a little frustrated here.I have-standard shield,network shield,instant messaging,internet mail,outlook exchange.it shows them all running if I open the control but as I stated above hovering the mouse over the icon it says 3 running.Which is it?
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Are all of them really running? Aren't they "waiting for a subsystem to start"? (e.g. Outlook/Exchange - it usually is - which means Outlook is not running).
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It seems to have fixed itself it is now working error free through a bunch of reboots.I have 4 of 5 running outlook exchange is not of course(waiting for subsystem).I can not in any way now recreate the error to check about ZA.It is scanning outbound mail and inbound as far as I know but I will do some more checking to be sure.This is all without the Redirect reference in the ini as related by Lukor.Any more info I can give you just let me know as I was initially impressed with the product.Thank you everyone who helped in this matter.
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Interesting info. Would really love to find out what was causing the problem. Too bad we don't even know how to solve it - I mean, in your case it seems to have disappeared with no particular reason... :-\
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Working flawlesly on my system... as always. Win XP Pro SP2, all updates, hardware firewall/router D-Link DI-604 (latest firmware), Sygate 5.6 Personal Firewall, avast! 4.5.518
E-mail provider works great without any involving from my side. Same situation on my father's PC (still Win 98SE). No problems at all...
All providers works just great. My system tray icon says 7 provider(s) total, 4 running - and that's the situation in here.
Good work Alwil !
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Interesting info. Would really love to find out what was causing the problem. Too bad we don't even know how to solve it - I mean, in your case it seems to have disappeared with no particular reason... :-\
Vlk, after I posted my question this morning, I went off line for about four hours. When I logged back on, everything is now working.
I had not done anything...I thought I would just tackle it when I got home.
Now the message is internet mail/provider is currently running instead of "waiting for a sub system..." and hovering on the a icon shows 7 providers,6 running (don't use Outlook).
Emails that came in early this morning were not scanned, but new ones are...
ZA (free) and Prevx did initially "warn" me as the update was downloading, but it proceeded when I checked allow...
Strange, but I'm glad it's working!
cojo
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Vlk, I am running WinXp Home, SP2, Avast 4.5.518, Thunderbird 0.9. All I did was change my T.B. settings back to normal from the 127.0.0.1 settings and everything is working fine. Am using Sygate P.F. 5.6 build 2808, Wins Firewall disabled. Your new version of Avast is performing just great on my pc. I show 6 providers, with 5 running. Outlook Exchange is looking for a subsystem to start. ;D
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Tipton, are you also using ZA?
Folks, tt would be quite interesting to find out whether the problem has anything to do with interaction between avast and ZA. I have the suspicion that it does.
Could you please try to confirm or deny this hypothesis? E.g. try disabling ZA temporarily and see if it helps.
Thanks
Vlk
Yes I am using the latest version of Zone alarm. I did like you asked and disabled ZA, and my mail is working just fine. I tried it a dozen times in a row, and its being scanned just fine!!
Tipton
[Edit] To say that I re-activated zone alarm, and my mail is giving me the error again. I have Avast mail scanner set to full permission, except I don't have it set to be a server.....always worked fine before with these settings.
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We think we now know where the problem might be and how to solve it. Will try to fix it asap.
Thanks
Vlk
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We think we now know where the problem might be and how to solve it. Will try to fix it asap.
Thanks
Vlk
Cool! I turned Zone alarm off again, and once again my mail works. Turn Zone alarm back on, and I get the error. It is definately Zone alarm causing the problem on my PC.
Tipton
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Does zonealarm get defensive like Sygate and block if a program changes? Probably need to set new rules to allow the updated Avast modules.
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Does zonealarm get defensive like Sygate and block if a program changes? Probably need to set new rules to allow the updated Avast modules.
Zone alarm is not a rule based firewall. You either give a program access, like I did with my mail scanner, or you block it, ot you have it ask for permission.
Tipton
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No but it will give you an alert if a program changes and you have to reallow it.
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Hi Guys,
I'm new here, but have been using !Avast for a couple of years now and I am very happy with it. I have had the mail problems too and thought I would give you my info with the thought that all data has some use:
XPsp2
Mailwasher Pro
Outlook
Tiny Personal Firewall
The only action I needed to take to get my mail back was to add the "AutoRedirect=0" line in the file. I left my mail settings as 127.0.0.1
Good Luck!
Rod
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Tipton, are you also using ZA?
Folks, tt would be quite interesting to find out whether the problem has anything to do with interaction between avast and ZA. I have the suspicion that it does.
Could you please try to confirm or deny this hypothesis? E.g. try disabling ZA temporarily and see if it helps.
Thanks
Vlk
I did as Lukor suggested and it is working now with no errors and it is scanning inbound mail not sure about outbound.
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jbmcmillan: Right know I don't what could be the cause of your problem. Do you use any firewall? Some tool from your ISP or something like that?
We'll be working on a fix, ofcourse. Till then you can configure you mail via PopWizard as follows (protection will be the same as in version 4.1)
1) Open the file avast4.ini in "C:\Program Files\Alwil Software\Avast4\Data\"
2) In the section [MailScanner] add the following line:
AutoRedirect=0
3) Run Pop wizard - that is
3a) change to the folder C:\Program Files\Alwil Software\Avast4\
3b) execute ashPopWz.exe
4) in the basic settings dialog, choose Automaticaly protect all my accounts
5) default pop3 and smtp server leave on shawmail
This way you've disabled the new auto protect feature, and configured your account manualy.
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My error relates to redirect so not sure if that was what it is or not.
This is driving me nuts. I want to try the fix listed above for my mail, but I do not have the section [MailScanner] in my file avast4.ini. I have searched through it several times.
Tipton
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That part in Avast4.ini should look simulair like this:
[MailScanner]
Log=20
DefaultPopServer=
DefaultSmtpServer=
ShowTrayIcon=1
UseDefaultSmtp=0
AutoSetProtection=0
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That part in Avast4.ini should look simulair like this:
[MailScanner]
Log=20
DefaultPopServer=
DefaultSmtpServer=
ShowTrayIcon=1
UseDefaultSmtp=0
AutoSetProtection=0
Its not in there Eddy, I have looked and looked!
Tipton
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Do you have the mail providers installed?
control panel > add/remove programs > Avast > change/repair
Check it, just to make sure.
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That part in Avast4.ini should look simulair like this:
[MailScanner]
Log=20
DefaultPopServer=
DefaultSmtpServer=
ShowTrayIcon=1
UseDefaultSmtp=0
AutoSetProtection=0
Its not in there Eddy, I have looked and looked!
Tipton
You can simply create the Mail Scanner section, using a text editor.
Just enter the [MailScanner] before one of the other section (so there is no data relating to something else), then you can add the additional lines as suggested previously and see if that works.
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Do you have the mail providers installed?
control panel > add/remove programs > Avast > change/repair
Check it, just to make sure.
Yes Eddy it is installed, and running. I just did not have the [Mail scanner] in my avast4ini file. However, I just customized my internet mail provider, and the [Mail Scanner] is now listed. Why would that happen? Why was it not there before? I had the mail provider running! Although it was at default setting.
Tipton
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Looks like that for some odd reason something went wrong during the update or the mail provider wasn't running/installed.
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Ok, now that I got [Mail Scanner] in my avastini file, I did the following.
1) Open the file avast4.ini in "C:\Program Files\Alwil Software\Avast4\Data\"
2) In the section [MailScanner] add the following line:
AutoRedirect=0
3) Run Pop wizard - that is
3a) change to the folder C:\Program Files\Alwil Software\Avast4\
3b) execute ashPopWz.exe
4) in the basic settings dialog, choose Automaticaly protect all my accounts
5) default pop3 and smtp server leave on shawmail
This worked, and my mail is now being scanned just fine, even with Zone alarm active.
So what exactly did that do? Did it just revert me to the old style of e-mail scanning?
Tipton
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Looks like that for some odd reason something went wrong during the update or the mail provider wasn't running/installed.
The mail provider was running, and installed. By making the custom settings, it was like it woke it up or something. This was a clean install of 4.5, not an update. I did however let Avast update itself originally, but my mail still did not work then either.
Tipton
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The [mailscanner] section wasn't there, Avast was not able to correctly handle the email scanning since it couldn't find the settings. What you just did was basicly like setting up the email protection rules as if you just had installed Avast.
Glad to hear this one is solved now also :D
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The [mailscanner] section wasn't there, Avast was not able to correctly handle the email scanning since it couldn't find the settings. What you just did was basicly like setting up the email protection rules as if you just had installed Avast.
Glad to hear this one is solved now also :D
Eddy, even after making the custom settings in my mail provider, and having [Mail Scanner] appear in my avast4ini file, my mail was still not working with zone alarm active.
It was only after adding add the following line:
AutoRedirect=0, and running the Pop wizard that my mail worked again with Zone alarm active.
So am I now using the old style of e-mail scanning? Still a bit confused.
Tipton
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Hi again,
Everything was working ok this evening, then an update... e-mail stopped working again!!!
The only thing that lets me send / receive mail is to set incoming mail server to 127.0.0.1, and outgoing to smtp.metronet.co.uk - Bizarre.
In this same thread ealier, I mentioned that the previous fault was fixed by adding autoredirect=0 in the .ini file.
Seems to work ok now, but a comment by one of you fine, hard-worked tech guys might help!
rod
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The recommended solution is outlined in the FAQ: http://www.avast.com/eng/email_problems.html#idt_6796. The text assumes that you have not changed the AutoRedirect value (i.e. it is set to 1 which is the default).
Please make sure to have the latest build (4.5.523). Previous builds might had problems, especially when used together with ZoneAlarm (I don't know if that applies to you).
Thanks
Vlk
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Thanks Vlk
XP sp2 / Mailwasher / Outlook
Yes I have 4.5.523. The e-mail was working half an hour ago, but then had problems when avast updated itself.
I had set autoredirect to 0 two days ago to fix the first problem.
rod
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Just to add to the mix,
XP SP2
Mailwasher Pro
Outlook
Zone Alarm
Both Mailwasher and Outlook configured to directly access mail providers (4 accounts) ie no 127.0.0.1
Outlook works fine, but Mailwasher times out.
Disable Zone Alarm and it works fine.
Look forward to a solution, as I rely on Mailwasher fairly heavily.
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Chask, please enable Mail Scanner logging (see here for instructions on how to do this: http://forum.avast.com/index.php?board=2;action=display;threadid=8730;start=msg71768#msg71768 ) and post the contents of the log while MailWasher timed out.
BTW are you using the latest build of avast (4.5.523)?
Thanks
Vlk
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Chask, please enable Mail Scanner logging (see here for instructions on how to do this: http://forum.avast.com/index.php?board=2;action=display;threadid=8730;start=msg71768#msg71768 ) and post the contents of the log while MailWasher timed out.
BTW are you using the latest build of avast (4.5.523)?
Thanks
Vlk
Good morning, Vlk!
Do you have any idea why I'm having problems with OE...in my thread, I said that it's now become a recurring problem.
When I first log on, it may be working just fine, then when I log off for any period of time and log on again, the problem is back.
To refresh your memory, when I log back on, on-access shows that a subsystem is waiting to run on internet mail, 7 providers, 5 running, error log still only shows the originial one from the release date.
Rebooting does not help--I have to shut everything down for awhile then power up for it to work properly.
Hope I am making sense!
cojo
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Hi CoJo, please see this thread: http://forum.avast.com/index.php?board=2;action=display;threadid=8793 . Apply the patch explained there, it may help in your case as well.
Thanks
Vlk
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Vik,
Yes am using 4.5.523
Log attached
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My problem is now fixed!!
Prior to installing the latest version of Avast, I was running e-trust EZ AntiVirus and had the email scanner activated.
Disabled that and the timeout problem has gone away.
Now just need to decide which of the two scanners I would prefer to have checking my email.
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Having two antiviruses running in the same time on same machine won't give you any good... unless you're using one for On-Access Scanning and the other one just for occasional system checkings... something as backup scanner.
Btw, avast! never ever failed on me while checking my mails. You won't regret if you choose avast! ;)
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Hi CoJo, please see this thread: http://forum.avast.com/index.php?board=2;action=display;threadid=8793 . Apply the patch explained there, it may help in your case as well.
Thanks
Vlk
It does not help... :'(
I can't send smtp authenticated mail... It's boring that you can't discover what's wrong.
Look, the beta worked all right, what happened with 4.5.523 ? What was changed? :'( :'(
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<textProxA><textProxE>I have an e-mail problem also. The on-access scanner was removed from the boot when I installed DSL. I uninstalled the previous version of Avast then downloaded the new version. Outlook Express works fine, just like always. However, MailWasher (free) sends a " connection refused, ensure POP server is correct" message. I have made no changes to the configuration I had to make to get it to work with the prior Avast version. (see other forum topic)
The answers in this thread confuse me. Do I now need to undo the 127.0.0.1 username#@myispxxx.net or is there another problem?
Thanks for your help - voirdire
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Set all those settings exactly as you would set them if avast! doesn't exist on your system. That means, original pop3 and smtp server names, as well as your loggin name and password... E-mail handling in avast! 4.5 is automatic. Of course it's important to know what OS you are running ?
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Problem solved. Thank you. This is certainly an improvement to Avast.
voirdire
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You're welcome and also WELCOME to forums voirdire !!!
I'm glad that your problem is solved ;).
Take care !
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I've been reading all of this with interest because I too had problems with the email scanner. So, to add to the ever-growing database of information, here's mine:
OS: Win XP Home
Email client: Eudora 6.1
Firewall: Zone Alarm
So, there was no conflict between ZA and Avast (for me) and the problem was fixed by me removing SSL on my main email account.
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Hi all,
maybe this piece of information is helpful: I've got avast 4.5.523, Outlook Express 6 and *several* mail accounts. All accounts that use POP3 and IMAP work fine for incoming mails, all accounts with normal SMTP work fine for outgoing mails, but the single account that is configured with secured authentication cannot send mail. Sending works ok as soon as I stop the email scanner (provider).
The mail client simply times out and cannot connect. If it can connect, I get the same message about refused login that has been shown in this thread already. Strage thing is, that the timeout occurs even if I switch off outgoing mail scanning, so apparently that does not prevent avast from interfering with the secured SMTP connection. Please let me know if you need any further input.
Kind regards
robert
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account that is configured with secured authentication cannot send mail. Sending works ok as soon as I stop the email scanner (provider).
Do you mean SSL connection?
If so, avast mail scanner doesn't support SSL (it has never had).
1. interception of the traffic by avast
2. actual scanning of the traffic
Unchecking the SMTP box in Internet Mail provider's settings disables 2 but not 1. This is what you're experiencing.
To prevent avast from doing 1 (which makes sense in your case as you're using SSL), please open the file <avast>\data\avast4.ini, and to the [MailScanner] section, add the following line:
StartSMTP=0
Besides using Outllook and The Bat! for SSL theres a solution in this thread
http://forum.avast.com/index.php?board=2;action=display;threadid=8775
to use SSL with other clients and also have the protection of avast.
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account that is configured with secured authentication cannot send mail. Sending works ok as soon as I stop the email scanner (provider).
Do you mean SSL connection?
Yeah exactly.
If so, avast mail scanner doesn't support SSL (it has never had).
1. interception of the traffic by avast
2. actual scanning of the traffic
Unchecking the SMTP box in Internet Mail provider's settings disables 2 but not 1. This is what you're experiencing.
But then interception of traffic that is not analyzed should do no harm IMHO. Or is this impossible with SSL?
To prevent avast from doing 1 (which makes sense in your case as you're using SSL), please open the file <avast>\data\avast4.ini, and to the [MailScanner] section, add the following line:
StartSMTP=0
Thanks! Works like a charm.Besides using Outllook and The Bat! for SSL theres a solution in this thread
http://forum.avast.com/index.php?board=2;action=display;threadid=8775
to use SSL with other clients and also have the protection of avast.
I stick with the solution that switches SMTP interception off.
Thanks again
robert
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Here's a workaround for SSL and Pop3 accounts:
http://forum.avast.com/index.php?board=2;action=display;threadid=8775;start=0#msg73539 (http://forum.avast.com/index.php?board=2;action=display;threadid=8775;start=0#msg73539)