Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on November 30, 2011, 03:36:50 PM
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Downloading update from here http://www.avast.com/ru-ru/download-update to version 6, the installation fails.
Avast version 6.0.1367 (AIS) - license.
Windows 7 (SP1) х86
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Im the same error happened to me .. "just after update" my avast free vestion on my pc
on my windows 7 32 bit problem with manual update from offical avast link
and also the same error on my laptop free version ..
help me ...
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I would like to hear the comments of developers ???
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I would like to hear the comments of developers ???
Mee too, as I've seen similar requests today, but can't help/answer.
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the binary was corrupted. We removed it from web. It should appear asap. Sorry for inconvenience
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In the meantime, can someone put an announcement on manual VPS download page so that users know what is going on and this will be temporary (but this is 5 days already temporary).
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In the meantime, can someone put an announcement on manual VPS download page so that users know what is going on and this will be temporary (but this is 5 days already temporary).
I also wondered why the updates at
http://www.avast.com/download-update
are not there so it is high time to put some comments to this webpage!
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In the meantime, can someone put an announcement on manual VPS download page so that users know what is going on and this will be temporary (but this is 5 days already temporary).
I also wondered why the updates at
http://www.avast.com/download-update
are not there so it is high time to put some comments to this webpage!
Please, do not post twice the same as just double the help effort...
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Why not tell what the problem is solved? Fixed.
Users to know ... all is quiet.
It is sad.
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Why not tell what the problem is solved? Fixed.
Users to know ... all is quiet.
It is sad.
It's back already..!! ;)
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Why not tell what the problem is solved? Fixed.
Users to know ... all is quiet.
It is sad.
It's back already..!! ;)
So I say that fixed .. designers and silent.
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So I say that fixed .. designers and silent.
Ok, sorry then. A misunderstanding. ;)
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So I say that fixed .. designers and silent.
Ok, sorry then. A misunderstanding. ;)
Okay okay, the main thing is repaired ;)
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As you've noticed the vpsupd.exr is back and now works with the latest build as well.
enjoy.
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As you've noticed the vpsupd.exr is back and now works with the latest build as well.
enjoy.
Thanks Lukas
Спасибо ;)
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The problem came back again when you install an error. (18/12/2011 - 111218-1), and so that it no updates. :-[
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What the avast team has to say about this:
http://forum.avast.com/index.php?topic=89828.0
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Well, why the second day, again all are silent, do hard to write?
Yes we have a problem, correct.
Remove the link ... then again, that though it was clear that does not work.
http://www.avast.com/download-update
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Why not update VPS manually?
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I would like to revive the thread.
One Russian user has a problem with manual VPS updates in Avast Free 6.0.1367. Each time he tries to run VPS update files (since Dec 22), he gets an error window saying that an error was discovered in avast.setup and it will be closed. At the same time on-line updates work well.
As I understand there were some issues with off-line update files. Are they resolved?
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At the same time on-line updates work well.
Do you mean in the same system, the normal updates are working and the full VPS won't? Or, do you mean that normal updates are working as a general statement?
If the normal updates are working in the same computer, then maybe the problem was when downloading the full VPS, or some other "glitch" while performing the specific update. I would suggest cleaning the web browser's cache and downloading the VPS again, then reboot before applying the full VPS update (at least for this time, so to test it).
If we are talking about a different system, then running anew the setup.exe of avast (no need to uninstall, just run it over) and then reboot should repair the full updates, but it may be necessary to update the definitions again after the setup.exe (again, with the respective reboot in between).
As I understand there were some issues with off-line update files. Are they resolved?
The problem (a couple of weeks ago) was already resolved and the full VPS update was re-posted. If it has a problem again, that's another story. I have not tested it myself since its last reposition on the website (http://www.avast.com/download-update (http://www.avast.com/download-update), but the real size is about 41+ MB).
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One Russian user has a problem with manual VPS updates in Avast Free 6.0.1367. Each time he tries to run VPS update files (since Dec 22), he gets an error window saying that an error was discovered in avast.setup and it will be closed. At the same time on-line updates work well.
As I understand there were some issues with off-line update files. Are they resolved?
As far as I'm aware they were resolved or the avast6 vpsupd.exe wouldn't be on the http://www.avast.com/download-update (http://www.avast.com/download-update) page.
Of course the user would have to download the avast6 update and not the one for avast4.8.
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Do you mean in the same system, the normal updates are working and the full VPS won't?
Yes, I do.
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Same problem here with 6.0.1367.
Can update thru Avast when online but a manual update with vpsupd.exe always results in an error message "avast.setup has encountered a problem and needs to close"
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I would suggest cleaning the web browser's cache and downloading the VPS again, then reboot before applying the full VPS update (at least for this time, so to test it).
The problem isn't solved. The Russian user is going to re-install OS Windows on his computer.
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I would suggest cleaning the web browser's cache and downloading the VPS again, then reboot before applying the full VPS update (at least for this time, so to test it).
The problem isn't solved. The Russian user is going to re-install OS Windows on his computer.
Unless there are other problems, why would you install the OS for a problem with 1 program ???
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bob3160
I am only interpreting the messages from the Russian user who has this problem.
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bob3160
I am only interpreting the messages from the Russian user who has this problem.
I know that and thought you might ask him that question. :)
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Some people prefer to cure a headache with an ax instead of aspirin. :) Sometimes it helps. :) With computers, of course. :)
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Some people prefer to cure a headache with an ax instead of aspirin. :) Sometimes it helps. :) With computers, of course. :)
And some developers do not deign to acknowledge that they have problems or do not want.
Not all users are educated, because of their age and education.
What to do? Already asked the question on the English branch, but no answer .. but the problem remained.
Probably not from the original and reinstall the operating systems people.
And all of a need to alert the user that there is a problem with it in different languages.
That is so for example, as has been before this.
The binary was corrupted. We removed it from web. It should appear asap. Sorry for inconvenience -lukas.hasik.
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There might be some issue (again) with the full VPS for off-line update, as 3 different users are stating the downloaded file is failing somehow.
I guess lukas (hasik) would need to review the file tomorrow.
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More and more users are leaving complaints about off-line updates in Russian. Are the developers waiting for their number to become critical?
BTW, what is the right size of the off-line VPS file? On the downloading page it is shown as 31 Mb, but in reality users get a file of more than 48 Mb.
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BTW, what is the size of the off-line VPS file? On the downloading page it is shown as 31 Mb, but in reality users get a file of more than 48 Mb.
It would be nice if the information line by the download would be automatically updated with the release date, file size, and checksum of the update. This would also help with troubleshooting.
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Are the developers waiting for their number to become critical?
The offline updater suffered from a bug in December. Maybe it's not fully solved.
It would be nice if the information line by the download would be automatically updated with the release date, file size, and checksum of the update. This would also help with troubleshooting.
Well... It's far from being the major (and more important) way of update.
The file is signed, i.e., avast will only install if it is perfect (without errors).
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Well... It's far from being the major (and more important) way of update.
The file is signed, i.e., avast will only install if it is perfect (without errors).
Yes, I'd read that Avast itself checked the update file before allowing install. However, those reporting problems could perhaps provide additional information to Alwil when problems do occur. It shouldn't be hard for that information to be automatically updated be the web page based on the underlying file linked to.
I've only used the full manual update once quite a while ago. I don't even remember the Avast version. :-\
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The offline updater suffered from a bug in December. Maybe it's not fully solved.
Maybe you're right, but most of all Russian users resent the lack of official response from the developers of avast.
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It shouldn't be hard for that information to be automatically updated be the web page based on the underlying file linked to.
Discussed a lot in the recent past ::)
Maybe you're right, but most of all Russian users resent the lack of official response from the developers of avast.
It's nothing wrong with Russia. It's worldwide.
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More and more users are leaving complaints about off-line updates
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Are the developers waiting for their number to become critical?
;)
I have also reported this in another thread.
December seems to be regression month in this case.
BTW, what is the right size of the off-line VPS file? On the downloading page it is shown as 31 Mb, but in reality users get a file of more than 48 Mb.
It would also be a good thing if the Avast people put some checksum (md5?)
behind the manual update files so that we know that the download is correct.
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It would also be a good thing if the Avast people put some checksum (md5?)
behind the manual update files so that we know that the download is correct.
It won't work if it is incorrect. No way.
Common users don't have a MD5 checksum tool and won't test it.
The problem that should be addressed is the full offline update bug imho.
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It would also be a good thing if the Avast people put some checksum (md5?)
behind the manual update files so that we know that the download is correct.
It won't work if it is incorrect. No way.
Common users don't have a MD5 checksum tool and won't test it.
Ok, that may be a problem.
There are no tools from Windows that do such a check,
only 3rd party (http://www.md5summer.org/ and alike).
The problem that should be addressed is the full offline update bug imho.
Sure.
And there should be some message on the download page, that there are problems
(and not only in Russia ;-) ).
In my case the files (md5 sum of vpsupd.exe and date)
164b9d90639ceb07420aceee0ecc5bb5 18122011
83b4b2f55045120465919fb7d76fb1a5 20122011
0fae637ab31f7f05675a263c8fc834d6 21122011
5b42c5301af3c71357441d877c2b6a3a 27122011 2nd
a3fc029a77d1a4817194870cc5d441b0 27122011
67c3d6f6fa74a504e98b8e0d7233977b 28122011did not work.
Don't know if that helps.
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It's nothing wrong with Russia. It's worldwide.
The problem is compounded by the fact that very few Russian users speak English and the majority of them can't monitor the developers' messages in the main forum. Some "hot heads" there say that Avast team ignore them and their problems.
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It's nothing wrong with Russia. It's worldwide.
The problem is compounded by the fact that very few Russian users speak English and the majority of them can't monitor the developers' messages in the main forum. Some "hot heads" there say that Avast team ignore them and their problems.
Don't the browsers that they use have a translation feature ???
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It's nothing wrong with Russia. It's worldwide.
The problem is compounded by the fact that very few Russian users speak English and the majority of them can't monitor the developers' messages in the main forum. Some "hot heads" there say that Avast team ignore them and their problems.
Don't the browsers that they use have a translation feature ???
Maybe they can use
http://webtranslation.paralink.com/
But one of the russian guys here should check, if that site translates correct.
Just tried:
Это не ничто неправильно с Россией. Это - во всем мире.
Проблема составлена фактом, что очень немного российских пользователей говорят на английском языке, и большинство их не может контролировать сообщения разработчиков в основном форум. Некоторые "горячие главы" там говорят, что Стой команда игнорирует их и их проблемы.
Не делайте браузеры, которые они используют, имеют перевод.
:)
Well, translation to German is not 100% correct but usable somehow:
Es ist nichts Falsches mit Russland. Das ist weltweit.
Das Problem wird durch die Tatsache zusammengesetzt, dass sehr wenige russische Benutzer sprechen, können Englisch nicht und die Mehrheit von ihnen die Nachrichten der Entwickler im Hauptforum kontrollieren. Einige "heiße Köpfe" sagen dort, dass Avast Mannschaft sie und ihre Probleme ignoriert.
Tun Sie nicht die Browser, die sie verwenden, haben eine Übersetzungseigenschaft.
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(http://my.jetscreenshot.com/2701/m_20111229-y85j-36kb.jpg)[/URL]
I used Google Translate in Google Chrome and it seems to do a good job. :)
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bob3160
Yes, all of them can but few of them do use on-line translators.
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bob3160
Yes, all of them can but few of them do use on-line translators.
Testing:
Может быть они могут использовать
http: // webtranslation.paralink.com/
Но один из российских парней здесь должен проверить, если то место переводится правильный.
;-)
Maybe not optimal:
Maybe they can use
http: // webtranslation.paralink.com/
But one of the Russian guys here should check up, if that seat translates proper.
Well, the "seat" does not translate all correct. ;D
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I *have* to comment about this.
First, it doesn't matter if anyone / someone can translate or not. In this particular case, Russian users may be more than others, but the VPS is unique. If the problem exist, Avast Team needs to quickly and effectively comment on this. Avast Team is the one responsible, and the communication should come from Avast's side, no matter the possibilities, capabilities or knowledge of a group of users. Let's not put the weight on the users when this is clearly on Avast Team side.
About the relevant communication from Avast Team, I would not expect a 100% clear technical explanation, but a simple "we are double checking the possibility of some kind of issue, if there is one" should be a minimum.
Certainly the effective communication from Avast is sometimes an issue. At least stating that they are aware of the complaints and potential possible problem. If they actually find an issue, they should say so (even with no technical specific explanation).
A couple of weeks ago, when the y find some problem in the full VPS, they simply took it down, with no simple message as "the VPS for Avast 5 / 6 will be back in a few days". I would also add some more info in that message in the download web page, but any message would be better than no message at all as they did last time.
[OT]
About the checksum, it was already discussed, more than enough. Now it's on Avast Team side to use it or not. This is no the main issue here, so let's drop it (together with the non-relevant translation possibilities of part of the users).
About the size of the full VPS, it varies and the download web page doesn't reflect the real size for each day. It is certainly bigger than what is officially posted (not 31MB, but more about 41-45MB )
In short, the download web page is not correctly updated (with the daily info), besides the real downloadable files.
[/OT]
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Perfectly said. completely agree :-[
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Well, I need the logs to take a conclusion.
Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log
If the file is too big for the forum, post the last 400-500 lines of it.
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In my Zipfile - Setup.log in txt format and "Windows Error window" text
http://ifolder.ru/27899754
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I've tried to translate the page but I can't download...
Can you post it in an English site?
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I've tried to translate the page but I can't download...
Can you post it in an English site?
See if this helps
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Greetings from France
I submited the problem to the Avast support and here is the answer :
Hello,
Thank you for contacting our support center with your concerns.
I have tested the virus update file on Windows 7 and Windows XP and you are right that it is causing the problem.
The error log has been sent to our developers team and the issue will be hopefully resolved in a due time.
Best,
Merry Christmas and a happy new year from avast! team
http://public.avast.com/reseller/Christmas/pf-2012-3.jpg
Petr Bucek
Technical Support
AVAST Software a. s.
Budějovická 1518/13A
140 00 Prague, Czech Republic
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To Tech:
Sorry, if You ask about my Zipfile - http://depositfiles.com/files/csubayo3d
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To Tech:
Sorry, if You ask about my Zipfile - http://depositfiles.com/files/csubayo3d
08:29:46 vrb/gen License key generated DemoI suggest an installation from scratch:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
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There is no doubt, that something is wrong with the file
vpsupd.exe (48 MB) available for download.
I downloaded the VPS-Update for avast 6 today 30-Dec-2011, and it fails to install
on both WinXP/SP3 and Win7/SP1 !!!
I would like also to hear the comment from avast!
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I would like also to hear the comment from avast!
They have already acknowledged the problem. They're working internally on it. No schedule date to solve it, but generally some days.
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You can reinstall 10 times Windows XP or Windows 7, clean the Web browser cache, etc, and still will never work, simply because the vpsupd.exe for avast! 6 has a problem.
I downloaded the VPS update from different PCs and locations and still fails to install to any computer, even with a brand new installed Operating System. The error report is the same!
The new version of the vpsupd.exe (at least for avast 6) more then obviously HAS A BUG !!!
Zack
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The new version of the vpsupd.exe (at least for avast 6) more then obviously HAS A BUG !!!
And Tech already answered what we, simple users, currently know about it. I think it was clear enough.
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Once the fix is in, I'm sure we'll all know about it.
Till then there isn't anything any of us can do to make it work.
Find a place with internet access and update the usual automatic way.
If your system is clean and you're not on-line, you should be OK.
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Today 8:30 Msk. All Working Well on XP SP3 and Win7 SP1
Virus Definition Version 120102-1.
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Manual update working.
Thanks avast team for the support/correction.
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working vpsupd.exe is available for download again.
sorry for inconviniece
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The problem came back again, vpsupd.exe not working since 20 jan version released till today. Please fix it..
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it should work again...