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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: 101010101010101 0101010101 on January 22, 2012, 11:54:19 AM

Title: Can't PRINT ms word doc's while avast is running.
Post by: 101010101010101 0101010101 on January 22, 2012, 11:54:19 AM
I can't print ms word documents until I disable avast then they print just fine.

Any suggestions about this issue so every time I want to print a word document I don't have to temporarily disable avast?

Thanks!!
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: logos on January 22, 2012, 12:00:55 PM
may I call you just "101" ?  ;)

as to your issue, that's completely weird, are you using a networked printer (plugged to your router)? if so the firewall in AIS might block it, may be check this.
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: 101010101010101 0101010101 on January 22, 2012, 12:05:25 PM
may I call you just "101" ?  ;)

as to your issue, that's completely weird, are you using a networked printer (plugged to your router)? if so the firewall in AIS might block it, may be check this.

My all in one is plugged directly into my computer via usb cable.

Yes you may call me 101 ;)
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: bob3160 on January 22, 2012, 12:09:48 PM
Which version of Office are you running ???
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: logos on January 22, 2012, 12:11:06 PM
ok then more troubleshooting is needed, try to deactivate the behavior shield, and if that's not enough, uninstall it (just the component) to get rid of the driver, then reboot and try again to print while AIS is active.
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: 101010101010101 0101010101 on January 22, 2012, 12:14:45 PM
Which version of Office are you running ???

microsoft starter 2010 ( free ms word provided by ms )
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: 101010101010101 0101010101 on January 22, 2012, 12:18:33 PM
ok then more troubleshooting is needed, try to deactivate the behavior shield, and if that's not enough, uninstall it (just the component) to get rid of the driver, then reboot and try again to print while AIS is active.

I turned off the behavior shield and successfully printed a word doc,,,then I turned it back on and could still print the same doc!! lol,,now what?
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: logos on January 22, 2012, 12:19:01 PM
yeah just thinking a better option might be to add both MS word and your printer drivers to the list of trusted stuff in the behavior shield options.
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: bob3160 on January 22, 2012, 12:20:01 PM
Which version of Office are you running ???

microsoft starter 2010 ( free ms word provided by ms )
Then it's probably related to the following:
http://forum.avast.com/index.php?topic=91965.0 (http://forum.avast.com/index.php?topic=91965.0)
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: logos on January 22, 2012, 12:20:53 PM
ok then more troubleshooting is needed, try to deactivate the behavior shield, and if that's not enough, uninstall it (just the component) to get rid of the driver, then reboot and try again to print while AIS is active.

I turned off the behavior shield and successfully printed a word doc,,,then I turned it back on and could still print the same doc!! lol,,now what?

lol ok :D this at least proves that the behavior shield is messing somehow... wouldn't mind an Avast team dev to post here now ;)
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: bob3160 on January 22, 2012, 12:25:31 PM
ok then more troubleshooting is needed, try to deactivate the behavior shield, and if that's not enough, uninstall it (just the component) to get rid of the driver, then reboot and try again to print while AIS is active.

I turned off the behavior shield and successfully printed a word doc,,,then I turned it back on and could still print the same doc!! lol,,now what?

lol ok :D this at least proves that the behavior shield is messing somehow... wouldn't mind an Avast team dev to post here now ;)

I've already requested that for the other thread but haven't seen any reply from Avast.  :'(
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: logos on January 22, 2012, 12:27:17 PM
Which version of Office are you running ???

microsoft starter 2010 ( free ms word provided by ms )
Then it's probably related to the following:
http://forum.avast.com/index.php?topic=91965.0 (http://forum.avast.com/index.php?topic=91965.0)

just went through that thread very quickly... can't think why anyone there suggested a firewall issue in the first place (as long as the printer isn't networked), and it turns out there that the OP found out something quite similar to what I suggested today: the behavior shield is the culprit (again ;) )
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: 101010101010101 0101010101 on January 22, 2012, 12:30:35 PM
Which version of Office are you running ???

microsoft starter 2010 ( free ms word provided by ms )
Then it's probably related to the following:
http://forum.avast.com/index.php?topic=91965.0 (http://forum.avast.com/index.php?topic=91965.0)

just went through that thread very quickly... can't think why anyone there suggested a firewall issue in the first place (as long as the printer isn't networked), and it turns out there that the OP found out something quite similar to what I suggested today: the behavior shield is the culprit (again ;) )

I am reading that thread now and it's INSANE!! lol I hope my thread does not end up like that one!! Jeeez
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: logos on January 22, 2012, 12:32:02 PM
yeah it seems that the topic was already pretty hot on the forums, and I had no idea ;D
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: bob3160 on January 22, 2012, 12:40:04 PM
@ 101,
See if pausing the behavior shield will allow you to print ???
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: logos on January 22, 2012, 12:42:19 PM
@ 101,
See if pausing the behavior shield will allow you to print ???

he tried that already and it worked ;)
http://forum.avast.com/index.php?topic=92134.msg733016#msg733016

 ... and it keeps working when the BS is turned back on ;D ... so a first deactivation seems to be needed anyway.
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: bob3160 on January 22, 2012, 12:50:42 PM
Missed it sorry. But, it at least proves your correct assumption
about the behavior shield. Great tool for catching Zero Day stuff
but, still needs refining.
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: 101010101010101 0101010101 on January 22, 2012, 12:52:50 PM
I am going to restart my computer then try to print a word doc without messing with avast. brb
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: 101010101010101 0101010101 on January 22, 2012, 01:03:54 PM
Ok im back, had to make a pit stop in the kitchen to make a couple ham sandwiches while the pc was rebooting ;) so I opened up a new word doc typed a couple characters and hit print and it printed just fine with out messing with avast BUT why do I have this feeling that later today when I come back to test print again it wont work until I disable avast. lol
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: bob3160 on January 22, 2012, 01:11:29 PM
It's going to be a nice day today so look on the bright side.  ;D
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: 101010101010101 0101010101 on January 22, 2012, 01:22:22 PM
It's going to be a nice day today so look on the bright side.  ;D

HA!! Here is my forecast for today and the wind is already blowing like crazy!!

Cloudy. Patchy drizzle in the morning...then slight chance of rain in the afternoon. Highs around 52. South winds 15 to 20 mph with gusts to around 30 mph. Chance of measurable precipitation 20 percent.
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: bob3160 on January 22, 2012, 01:43:45 PM
(http://my.jetscreenshot.com/2701/m_20120122-mdex-6kb.jpg)
That's where I am today so unlike you, I'll be enjoying the day.  :)

Tomorrow will be even nicer:
http://forum.avast.com/index.php?topic=78426.msg730672#msg730672 (http://forum.avast.com/index.php?topic=78426.msg730672#msg730672)

Hope your problem is solved.  :)
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: hrova on January 22, 2012, 05:00:32 PM
Hi,

I am the OP in that other thread...

Not sure if you made it through the whole thread (got a bit lengthy for its actual content), but here are two keys that may interest you.

About the problem possibly coming back, I just posted this yesterday:

"One frustrating thing is that once it 'finds' the printer, it appears to remember it for a few days. For example, it sees the printers now. If I turn all of the behavior shield back on, it will see still see the printer for a bit, then lose it. For convenience, I am now just leaving that one thing unchecked..."

Based on that, it is my guess that it will show up if the Behavior Shield is re enabled...

The other thing is that you don't need to disable the whole Behavior Shield, but rather just one element of it under the Expert Settings - simply uncheck the 'Monitor the system for unauthorized modifications' box. That allows other aspects of it to still be providing protection....

Hope this helps.

Would it be appropriate for this user to also fill out a ticket? If the avast developers hear more about it, are they more likely to take it seriously? Those of us here are working to make sure we can get it fixed and keep avast, but there are other users out there on other forums just dropping avast with out even bothering to try a workaround... It really is in avast's interest to get this sorted out.

I am glad that this thread came up. I felt in the other thread I was treated as if it was something I had done...
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: bob3160 on January 22, 2012, 05:21:00 PM
Quote
Would it be appropriate for this user to also fill out a ticket?
@ hrova,
What ever it takes to fix the problem. Fixing is what's important.  :)
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: logos on January 22, 2012, 06:03:59 PM
Would it be appropriate for this user to also fill out a ticket?

No ;) ... from what I've seen too many times, filling out a ticket with Avast doesn't go anywhere most of the time. Problems are either solved on the forums with other users or with Avast devs either on the forums or privately via mail.

iYogi anyone ?  ;D
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: Gopher John on January 22, 2012, 06:20:02 PM
Maybe not related at all, but is the desired printer the default windows printer and also set as the default in microsoft starter 2010?

If Avast allows these two settings, one would think that the settings would survive a reboot and then work correctly.  I don't have Microsoft Starter, so can't check it.
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: 101010101010101 0101010101 on January 22, 2012, 11:40:29 PM
Maybe not related at all, but is the desired printer the default windows printer and also set as the default in microsoft starter 2010?

If Avast allows these two settings, one would think that the settings would survive a reboot and then work correctly.  I don't have Microsoft Starter, so can't check it.

I only have one printer and it is set as default.

Hp Photosmart C4250 All-In-One
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: 101010101010101 0101010101 on January 24, 2012, 09:33:59 AM
Ok it has been two days since I posted and my wife just sent me a ms word doc from her laptop and I have that doc on my desktop and it won't print so before I turn I disable the behavior shield I thought maybe we could try some OTHER avast settings just in case it's not ONLY the shield keeping me from printing. Did that make sense? lol

I eagerly await a response while sitting here at 2:33 in the morning!! ;)
Title: Re: Can't PRINT ms word doc's while avast is running.
Post by: hrova on January 24, 2012, 06:30:10 PM
I doubt you are still sitting by waiting to print, but....

I had tried disabling each shield, one by one. The behavior shield is what worked for me. In some other forums, someone mentioned the auto sandbox as the culprit, but disabling that had no impact on my ability to print.

If you are still not able to print, you could recreate those steps on your computer (disable each shield one by one) to see what works for you. If it is identical to my results, it might help avast focus on a particular area. If it is different, then that would help to know, but make resolving more difficult.

Good luck.