Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: AlphaUMi on February 25, 2012, 05:39:46 PM

Title: Problem with avast! Account
Post by: AlphaUMi on February 25, 2012, 05:39:46 PM
I just created an account at my.avast.com. I was requested to insert first name, last name, email and password. I received a confirmation email from avast!, and all was good. Account verified.

Now at the login screen, the form asks me for a username... but which username? During the creation of the account I was non prompted to insert any username... my first and last name don't work as username.

What I am supposed to write in in the login form?

Thank in advance for any explanation.
Title: Re: Problem with avast! Account
Post by: spg SCOTT on February 25, 2012, 05:45:04 PM
I thought that myself initially, it asks for a username, but the only unique data you have given it is your email address.

You use your email address to login.

Perhaps it would be clearer if it said email address instead of username.
Title: Re: Problem with avast! Account
Post by: AlphaUMi on February 25, 2012, 05:48:52 PM
I thought that myself initially, it asks for a username, but the only unique data you have given it is your email address.

You use your email address to login.

Perhaps it would be clearer if it said email address instead of username.

Oh, I see. Now it's clear. Thank you spg SCOTT!  :)
Title: Re: Problem with avast! Account
Post by: RejZoR on February 25, 2012, 05:51:19 PM
Well, i just tried logging in and it says my info is incorrect. And i logged in with the same info to my account through avast!. WTF
Title: Re: Problem with avast! Account
Post by: Lisandro on February 25, 2012, 06:03:53 PM
Mine is working...
Title: Re: Problem with avast! Account
Post by: Hopper15 on February 25, 2012, 09:52:45 PM
Mine is working...

I'm connected as well.  But where do I click to find that my Devices toolbar you posted.
Title: Re: Problem with avast! Account
Post by: Lisandro on February 25, 2012, 10:01:30 PM
There is a Devices tab, isn't it?
Title: Re: Problem with avast! Account
Post by: Hopper15 on February 25, 2012, 10:02:47 PM
There is a Devices tab, isn't it?

Sorry, I don't see one.
Title: Problem with avast! Account
Post by: iahq76 on February 25, 2012, 10:48:44 PM
I logged in to my avast account but doesn't show any of my device and no activity log, where as my avast showing connected with my e-mail, what to do?
Title: Re: Problem with avast! Account
Post by: Jarron on February 25, 2012, 11:44:46 PM
At least I found I can disconnect by going to Settings>Account.  Not sure I like being connected to something I can't figure out what it does.
Title: Re: Problem with avast! Account
Post by: Jarron on February 26, 2012, 02:52:13 AM
Okay, I just got an email from Avast.

Subject: registration.email.subject

The body simply says: "registration.email.content"

No attachments, links, or anything, but I assume it's related to my mysterious account.  :)
Title: Re: Problem with avast! Account
Post by: Lisandro on February 26, 2012, 02:58:08 AM
There is a Devices tab, isn't it?

Sorry, I don't see one.
At the top...
Title: Re: Problem with avast! Account
Post by: Jarron on February 26, 2012, 03:05:56 AM
Nope, just connected and it's not there.

Any idea what the "registration.email.content" is supposed to say (minus any user id's or other personal information, of course)?

Thanks Tech.

Edit: I see from the OP that it should just be a verification email, no action involved?  I assume my account is working as it says I'm connected and a box comes up saying I'm now supposedly able to do some things when I log in.
Title: Re: Problem with avast! Account
Post by: Jarron on February 26, 2012, 03:19:02 AM
X
Title: Re: Problem with avast! Account
Post by: Jarron on February 26, 2012, 03:46:06 AM
Edit: Problem solved, see below.
Title: Re: Problem with avast! Account
Post by: Jarron on February 26, 2012, 08:19:53 AM
X [more useless information cluttering up the thread removed]
Title: Re: Problem with avast! Account
Post by: Jarron on February 26, 2012, 08:36:43 AM
Got it!

Went to the Avast homepage, clicked "account" at the top right, tried to log in, had it send me another activation key when the log in failed, got an email with actual words and an activation link, and I'm logged in. (Was already connected on the GUI.)

Sorry for the multiple posts.  I guess posting helps me to think.  :-[

I was kind of expecting something in the GUI to take me to my account once I logged in and connected there.
Title: Re: Problem with avast! Account
Post by: Hopper15 on February 26, 2012, 07:48:16 PM
Got it!

Went to the Avast homepage, clicked "account" at the top right, tried to log in, had it send me another activation key when the log in failed, got an email with actual words and an activation link, and I'm logged in. (Was already connected on the GUI.)

Sorry for the multiple posts.  I guess posting helps me to think.  :-[

I was kind of expecting something in the GUI to take me to my account once I logged in and connected there.

Same here, thanks Tech.