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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: avast@@dvantage77.com on February 29, 2012, 07:50:48 PM

Title: TO: All users of avast! 7 with problems
Post by: avast@@dvantage77.com on February 29, 2012, 07:50:48 PM
As I read through the Forums about avast! 7 users being unhappy and bailing to other anti-virus products:

1) It took 2 months before avast! 6 was ready for commercial distribution

2) avast! 7 is only 1 week old now

3) Everything new is not fully debugged. This is all software companies, anybody remember Intuit QuickBooks 2000 (never was usable)

4) Those who adopt early get to reap the benifits of their actions.

5) I always take a "wait and see" attitude so I don't "open a can of worms"  This statement is NOT limited to avast! or anti-virus)

6) avast! 6 is a great product, and all problem 7 users should go back to 6 for a month or so!


39 years as I failure analysis engineer, this advise on new software releases is the best advise you will ever get!

 I have included the URL to avast! 6.0.1367:    www.advantage77.com/Files/setup_av_pro_601367.exe


Title: Re: TO: All users of avast! 7 with problems
Post by: logos on February 29, 2012, 07:58:13 PM
As I read through the Forums about avast! 7 users being unhappy and bailing to other anti-virus products:

1) It took 2 months before avast! 6 was ready for commercial distribution

2) avast! & is only 1 week old now

3) Everything new is not fully debugged. This is all software companies, anybody remember Intuit QuickBooks 2000 (never dwas usable)

4) Those who adopt early get to reap the benifits of their actions.

5) I always take a "wait and see" attitude so I don't "open a can of worms"  This statement is NOT limited to avast! or anti-virus)

6) avast! 6 is a great product, and all problem 7 users should go back to 6 for a month or so!


39 years as I failure analysis engineer, this advise on new software releases is the best advise you will ever get!

 I have included the URL to avast! 6.0.1367:    www.advantage77.com/Files/setup_av_pro_601367.exe

You're advertising your own web site 24/7 here, and you're inciting people to downgrade to V6, enough is enough.
Title: Re: TO: All users of avast! 7 with problems
Post by: Lisandro on February 29, 2012, 08:05:39 PM
And all problem 7 users should go back to 6 for a month or so!
NO. Downgrade is never the solution.
Besides, all the problems that you mention and, specially, the worst one (update/upgrade problem) is NOT related to the version 7. It was related to the virus definitions and it could have happened at any time. avast! 7 was being tested internally for much more than 2 months.
Please, do not bad advise in avast! forums :)
Title: Re: TO: All users of avast! 7 with problems
Post by: CraigB on February 29, 2012, 08:09:47 PM
And all problem 7 users should go back to 6 for a month or so!
NO. Downgrade is never the solution.
Besides, all the problems that you mention and, specially, the worst one (update/upgrade problem) is NOT related to the version 7. It was related to the virus definitions and it could have happened at any time. avast! 7 was being tested internally for much more than 2 months.
Please, do not bad advise in avast! forums :)
I aggree 1000% and the download link and repetitive link posting to your site needs to be removed.
Title: Re: TO: All users of avast! 7 with problems
Post by: HDW38 on February 29, 2012, 08:10:01 PM
Hi!

I installed 'avast! Free Antivirus 7.0.1407' on 5 computers and everything is running very well.  ;D

HDW38
Title: Re: TO: All users of avast! 7 with problems
Post by: Gargamel360 on February 29, 2012, 08:14:39 PM
More of the same from you, eh J.R.?  ::)

Just to re-state what I said before....these are not your customers....

And please don't quote Engvall at me again....
Title: Re: TO: All users of avast! 7 with problems
Post by: clubhouse on February 29, 2012, 08:15:03 PM
Avast 7 is also running fine for me.....You seem to give poor advice.....I shall stay away from your site ???
Title: Re: TO: All users of avast! 7 with problems
Post by: Muad'Dib on February 29, 2012, 08:16:26 PM
You're advertising your own web site 24/7 here, and you're inciting people to downgrade to V6, enough is enough.
While I agree that advertising his site (multiple times) is a problem, downgrading to v6 is a legitimate user response to the problems with the v7 install, and should be made easier by providing official (within avast.com) links to previous versions (I got mine from a 3rd party site, which while it works, I'm not really comfortable with). Since updating avast! is typically done from within the program (versus downloading, saving and then installing), it's not common for people to have access to a previous version on their own machine.

I realize there are issues with officially providing access to previous versions (especially as the versions get older), but a well-written disclaimer on the download page should minimize those problems.

I updated to v7 last week, and because I had been installing other software and added a new piece of hardware around the same time, it wasn't immediately apparent that v7 was the cause of all my boot problems, and I wasted the better part of the entire weekend trying to fix my machine (finally removing v7 fixed everything).

Given that history, you'll forgive me if I'm a bit leery of trying the "new" install of v7 for now. I can't afford to waste any more time until I'm sure that other problems aren't going to appear. Be understanding about the real users of this program and don't criticize our hesitancy to trust a new version (and ideally, make it simple to allow access to a "known-safe" older version).

Thanks!
Title: Re: TO: All users of avast! 7 with problems
Post by: Gargamel360 on February 29, 2012, 08:18:30 PM
@ Muad'Dib>>
Besides, all the problems that you mention and, specially, the worst one (update/upgrade problem) is NOT related to the version 7. It was related to the virus definitions and it could have happened at any time. avast! 7 was being tested internally for much more than 2 months.
edit: and the definitions are fixed now.
Title: Re: TO: All users of avast! 7 with problems
Post by: Muad'Dib on February 29, 2012, 08:27:15 PM
@ Muad'Dib>>
Besides, all the problems that you mention and, specially, the worst one (update/upgrade problem) is NOT related to the version 7. It was related to the virus definitions and it could have happened at any time. avast! 7 was being tested internally for much more than 2 months.
edit: and the definitions are fixed now.
Then why did users of v6 who had not updated the program (but did update their virus definitions) not have the boot problems I (and many others) encountered?

Again, understand my skepticism of any simple explanations at this point. During the weekend, at one point I thought my hardware had been damaged (not by avast!, but the booting problems made me suspect something more serious), and I had actually gone to a local store to buy a new computer because I didn't have time to deal with all the problems I was experiencing (the model I wanted was not in stock, otherwise I probably would have had the new machine by now).

If simply updating virus definitions can cause this serious of a problem, then I may start turning off my automatic updates to even the definitions (which is obviously not a great solution).
Title: Re: TO: All users of avast! 7 with problems
Post by: logos on February 29, 2012, 08:29:08 PM
also one thing ... I would like that you guys stop bashing the Evangelists too, as we're users , okay, not Avast team members, but users !!! We don't advertise Avast (well I don't) and if we have a problem with the software, we say it >>> when it happens and if it happens.

 On my side I have an install of V7 IS that runs perfectly fine since the day of release, what should I say, that I got BSODs, that the UI freezes, that shields stop running ? >>> I won't because it just doesn't happen on my system. V7 is better than V6, in almost every way.... the guys are working hard to improve every single piece of the software, and this is very, very, VISIBLE. Nothing to add now...
Title: Re: TO: All users of avast! 7 with problems
Post by: schmidthouse on February 29, 2012, 08:29:52 PM
And all problem 7 users should go back to 6 for a month or so!
NO. Downgrade is never the solution.
Besides, all the problems that you mention and, specially, the worst one (update/upgrade problem) is NOT related to the version 7. It was related to the virus definitions and it could have happened at any time. avast! 7 was being tested internally for much more than 2 months.
Please, do not bad advise in avast! forums :)
I aggree 1000% and the download link and repetitive link posting to your site needs to be removed.

 I couldn't agree more. Also most all the problems reported I have observed get actively (if not immediately) resolved.
I have the same v. 7.1407 installed on my system as everyone else and have experience some of the issues mentioned by some Avast users .......yet now Avast is running smoothly and effectively. Great piece of Security Software ;D
Hats off to the hard work by all the Avast team, and as there are still some users effected by earlier issues, the developers are continually resolving any issues and all issues as efficiently possible.
I'm just saying :)
Title: Re: TO: All users of avast! 7 with problems
Post by: Gargamel360 on February 29, 2012, 08:35:04 PM
Then why did users of v6 who had not updated the program (but did update their virus definitions) not have the boot problems I (and many others) encountered?........If simply updating virus definitions can cause this serious of a problem, then I may start turning off my automatic updates to even the definitions (which is obviously not a great solution).
Definition updates are powerful.  There can be more to them then just a simple bundle of signatures.  I can't tell you what to do, I advise against turning off auto-update for Defs, but yes, any given definition update can cause all kinds of problems.   When you think about that, they give out 2-3 per day, 365 days per year....and this is the first time you heard of a defenition update causing a problem?  Avast! actually does pretty good that considered.
Title: Re: TO: All users of avast! 7 with problems
Post by: Muad'Dib on February 29, 2012, 08:44:37 PM
Then why did users of v6 who had not updated the program (but did update their virus definitions) not have the boot problems I (and many others) encountered?........If simply updating virus definitions can cause this serious of a problem, then I may start turning off my automatic updates to even the definitions (which is obviously not a great solution).
Definition updates are powerful.  There can be more to them then just a simple bundle of signatures.  I can't tell you what to do, I advise against turning off auto-update for Defs, but yes, any given definition update can cause all kinds of problems.   When you think about that, they give out 2-3 per day, 365 days per year....and this is the first time you heard of a defenition update causing a problem?  Avast! actually does pretty good that considered.
But again I ask, if the definition alone was the problem, why didn't it affect the v6 users who didn't update?

Obviously there was either some problem with combination of the definitions and the update, or it was the update alone, but many people here deny the latter explanation, and I have no inside knowledge either way.

And I'm not trying to criticize the evangelists, I realize that are users just like me, but if the explanations they give don't ring true, then I suspect (and I'll easily admit that I don't actually know) that they are simply defending a program out of loyalty rather than actual facts.
Title: Re: TO: All users of avast! 7 with problems
Post by: adfagqeg on February 29, 2012, 08:49:56 PM
Nice attitude RESELLER.
Downgrading from 7 to 6 is never the solution, I had so many problems with softwares I installed, and changing back to older version wasn't the solution unless it's a special event, and this one isn't.
Don't you get it? that's all the fun, fixing the problems, you'll never be better if you don't study what cause your problems, I took every bug i had and fixed it, and I even turned it into something positive, what's
better than learning?
Every problem has a solution, and usually that solution isn't the shortcut path.

Change your attitude, it doesn't look good not for you and not for your site.
Title: Re: TO: All users of avast! 7 with problems
Post by: CraigB on February 29, 2012, 08:51:36 PM
Then why did users of v6 who had not updated the program (but did update their virus definitions) not have the boot problems I (and many others) encountered?........If simply updating virus definitions can cause this serious of a problem, then I may start turning off my automatic updates to even the definitions (which is obviously not a great solution).
Definition updates are powerful.  There can be more to them then just a simple bundle of signatures.  I can't tell you what to do, I advise against turning off auto-update for Defs, but yes, any given definition update can cause all kinds of problems.   When you think about that, they give out 2-3 per day, 365 days per year....and this is the first time you heard of a defenition update causing a problem?  Avast! actually does pretty good that considered.
But again I ask, if the definition alone was the problem, why didn't it affect the v6 users who didn't update?

Obviously there was either some problem with combination of the definitions and the update, or it was the update alone, but many people here deny the latter explanation, and I have no inside knowledge either way.

And I'm not trying to criticize the evangelists, I realize that are users just like me, but if the explanations they give don't ring true, then I suspect (and I'll easily admit that I don't actually know) that they are simply defending a program out of loyalty rather than actual facts.
The problem occurred in the vpx code of the early version of the 7.0.1407 installer and it's fixed now.
Title: Re: TO: All users of avast! 7 with problems
Post by: Gargamel360 on February 29, 2012, 08:56:40 PM
But again I ask, if the definition alone was the problem, why didn't it affect the v6 users who didn't update?
Obviously there was either some problem with combination of the definitions and the update, or it was the update alone, but many people here deny the latter explanation, and I have no inside knowledge either way.
While they might have narrowed down what was causing the bulk of the problems, we rarely get a detailed explanation.  Just like if you go to the doctor and he explains things in a way that seem half-@$$ed, programmers do the same thing for the same reason....they do not have time to educate you with a crash course in their field of expertise, and they would have to do that for you to even understand half of what they are saying.  Add to that there are aspects of how the program works that are private. 
Title: Re: TO: All users of avast! 7 with problems
Post by: Dch48 on February 29, 2012, 09:02:31 PM
As I read through the Forums about avast! 7 users being unhappy and bailing to other anti-virus products:

1) It took 2 months before avast! 6 was ready for commercial distribution
It did? I used v6 from the first day it came out without any problems whatsoever. I also have not experienced any serious problems with v7, only a few small glitches that don't really impact much since they can be easily worked around until fixed without affecting the protection offered by the program.

Title: Re: TO: All users of avast! 7 with problems
Post by: Arizona on February 29, 2012, 09:03:48 PM
Gargamel360  I see you are still useing 6.0.1367 why not 7.0.1407 ?
Title: Re: TO: All users of avast! 7 with problems
Post by: Charyb on February 29, 2012, 09:20:22 PM
Gargamel360  I see you are still useing 6.0.1367 why not 7.0.1407 ?

I'm not certain of the point of this question (but I do have an idea) as you have already asked this and have already been answered in another topic.



http://forum.avast.com/index.php?topic=94082.msg752820#msg752820
Gargamel360 why do you use avast free 6.0.1367 why not avast 7.0.1407?.
I'm just lazy about the sig., thanks for reminder. ;)
Title: Re: TO: All users of avast! 7 with problems
Post by: avast@@dvantage77.com on February 29, 2012, 09:22:06 PM
I wrote this in response to many posts where avast! users are bailing to other vendors.  I want to keep avast! users as avast! users.  I have an invested interest in the well being of Avast Software.  I did NOT trash avast!, nor Avast Software.  I only tell it like it is! I believe avast! is the best antivirus in the world.  It is the only antivirus product that I have not had a virus spread through an avast! protected network in 8 years.
Title: Re: TO: All users of avast! 7 with problems
Post by: CraigB on February 29, 2012, 09:38:35 PM
I wrote this in response to many posts where avast! users are bailing to other vendors.  I want to keep avast! users as avast! users.  I have an invested interest in the well being of Avast Software.  I did NOT trash avast!, nor Avast Software.  I only tell it like it is! I believe avast! is the best antivirus in the world.  It is the only antivirus product that I have not had a virus spread through an avast! protected network in 8 years.
Your still advertising the link to an earlyer version in your first post where avast has now fixed the troubled version so no need for people to downgrade plus the link to your site that is in all of your posts need to be removed as that is advertising.
Title: Re: TO: All users of avast! 7 with problems
Post by: Lisandro on February 29, 2012, 09:43:07 PM
I wrote this in response to many posts where avast! users are bailing to other vendors.  I want to keep avast! users as avast! users.  I have an invested interest in the well being of Avast Software.  I did NOT trash avast!, nor Avast Software.  I only tell it like it is! I believe avast! is the best antivirus in the world.  It is the only antivirus product that I have not had a virus spread through an avast! protected network in 8 years.
The tone is what we (users) are complaining.
Title: Re: TO: All users of avast! 7 with problems
Post by: Dch48 on February 29, 2012, 09:47:39 PM
I wrote this in response to many posts where avast! users are bailing to other vendors.  I want to keep avast! users as avast! users.  I have an invested interest in the well being of Avast Software.  I did NOT trash avast!, nor Avast Software.  I only tell it like it is! I believe avast! is the best antivirus in the world.  It is the only antivirus product that I have not had a virus spread through an avast! protected network in 8 years.
The tone is what we (users) are complaining.
That and misleading statements like v6 not being usable for months. Saying something like that just gives people the impression that avast! always messes things up in their upgrades and it simply isn't true. If I had had the problems with v7 and then would read that v6 was just as bad, (which again, it wasn't) that would encourage me to leave the product, not stick with it.
Title: Re: TO: All users of avast! 7 with problems
Post by: oklajohn on February 29, 2012, 09:52:17 PM
I for one, am no longer complaining.  Although I was a paid user, I just don't have the time or disposition to deal with problems that should have been solved before the upgrade was released. All the extra things included with 7 are of little value to me if I don't have faith that I can System Restore when I need it, get BSOD's which I have never had before, or that my pc is not shutting down properly, etc. etc.  I have now uninstalled avast, not to return and will use Microsoft Security Essentials until I find a virus program that makes me feel secure.  Goodbye...................................
Title: Re: TO: All users of avast! 7 with problems
Post by: Dch48 on February 29, 2012, 09:56:46 PM
Well, to be honest, problems with avast! and system restore are nothing new. They have never played well together which is one of the reasons system restore is turned off on the XP machine and will remain that way. It's also currently off on the Vista machine because the restore points refused to be defragmented so I have no option but to get rid of them. I haven't decided whether I'll turn it back on or not. I actually have never had to use System Restore since at least 2005.
Title: Re: TO: All users of avast! 7 with problems
Post by: logos on February 29, 2012, 09:58:30 PM
@DCH48 it's not just with Avast, but with other security software too (the restore issue).
Title: Re: TO: All users of avast! 7 with problems
Post by: Lisandro on February 29, 2012, 10:07:03 PM
You're right Dch, some misleading info.
Title: Re: TO: All users of avast! 7 with problems
Post by: Dch48 on February 29, 2012, 10:58:37 PM
@DCH48 it's not just with Avast, but with other security software too (the restore issue).
That's very true. Comodo had issues with it too when I was using that
Title: Re: TO: All users of avast! 7 with problems
Post by: logos on February 29, 2012, 11:00:17 PM
@DCH48 it's not just with Avast, but with other security software too (the restore issue).
That's very true. Comodo had issues with it too when I was using that

exactly, that's the one I was thinking about precisely.
Title: Re: TO: All users of avast! 7 with problems
Post by: clubhouse on March 01, 2012, 12:34:33 AM
System restore is infective!!!  Well I've been lucky then... in the three and a bit years I've used Avast I never had to use it....In fact tbh I haven't really needed an AV :D.....The only infections its picked up are the inevitable FP's and those from places that I knew were unsafe or risky.....However, there is nothing in the 'user manual' that says  'System Restore?'...forget it!...using Avast renders it useless......or is this one of the end user problems?
Title: Re: TO: All users of avast! 7 with problems
Post by: bob3160 on March 01, 2012, 12:38:10 AM
I'm now in Arizona and one of the first things I had to do this morning was to update one of my daughters computers to version 7.
Since a few days have passed and the faulty vb update is behind us, I'm happy to report that her update from version 6 to 7 wen't off
without a hitch.
I have 2 presentations to do tomorrow and certainly feel a lot better after having updated Kathy's computer without incident.
Now all I need is to get some sleep. I left my house at 11:45 PM yesterday and look forward to a good nights sleep.
(Only 58 emails to go)  ;D


(You count sheep, I'll count emails.)
Title: Re: TO: All users of avast! 7 with problems
Post by: Dch48 on March 01, 2012, 12:44:39 AM
System restore is infective!!!  Well I've been lucky then... in the three and a bit years I've used Avast I never had to use it....In fact tbh I haven't really needed an AV :D.....The only infections its picked up are the inevitable FP's and those from places that I knew were unsafe or risky.....However, there is nothing in the 'user manual' that says  'System Restore?'...forget it!...using Avast renders it useless......or is this one of the end user problems?
No, the problems have been confined to Avast not working right after doing a system restore and having to be reinstalled. As far as I know, everything else gets restored just fine.
Title: Re: TO: All users of avast! 7 with problems
Post by: clubhouse on March 01, 2012, 12:54:44 AM
System restore is infective!!!  Well I've been lucky then... in the three and a bit years I've used Avast I never had to use it....In fact tbh I haven't really needed an AV :D.....The only infections its picked up are the inevitable FP's and those from places that I knew were unsafe or risky.....However, there is nothing in the 'user manual' that says  'System Restore?'...forget it!...using Avast renders it useless......or is this one of the end user problems?
No, the problems have been confined to Avast not working right after doing a system restore and having to be reinstalled. As far as I know, everything else gets restored just fine.




Ahh, thanks for clarifying that....That I can live with:)
Title: Re: TO: All users of avast! 7 with problems
Post by: Treborprime on March 01, 2012, 03:42:52 AM
I never had a problem with a broken definition. Instead I have problems that indicate issues with the installer. It doesn't get past the firewall driver install. Installing from Safe mode breaks the mail shield. Installing from Safe mode is never an acceptable workaround - ever.

As to the original Author. Its sound advice to not jump on the newest release of anything. I made the mistake of making that jump myself.

I'm sure Avast 7 will be a fine product. But its still has many problems to iron out before it can be dusted off as a final release.
Title: Re: TO: All users of avast! 7 with problems
Post by: bob3160 on March 01, 2012, 03:11:42 PM
I never had a problem with a broken definition. Instead I have problems that indicate issues with the installer. It doesn't get past the firewall driver install. Installing from Safe mode breaks the mail shield. Installing from Safe mode is never an acceptable workaround - ever.

As to the original Author. Its sound advice to not jump on the newest release of anything. I made the mistake of making that jump myself.

I'm sure Avast 7 will be a fine product. But its still has many problems to iron out before it can be dusted off as a final release.
I have 5 computers including 4 that are running Windows 8 Consumer Beta and all of them are protected by avast!7.
Avast7 is a fine product right now. Certainly much improved over avast!6.  :)

Title: Re: TO: All users of avast! 7 with problems
Post by: oklajohn on March 01, 2012, 03:17:34 PM
@DCH48 it's not just with Avast, but with other security software too (the restore issue).

That doesn't make it right! I am not concerned with the others.   Just because another software has problems doesn't affect me unless I choose to use it.  I don't WANT to have to use System Restore - but when I get BSOD's  when upgrading avast, I would like the option of System Restore.....I really tried to be reasonable about this.  Microsoft Security Essentials is working perfectly - I have faster boot, System Restore, no BSOD's, so  I am happy.  The con - I lost five month's of avast subscription cost.   
Title: Re: TO: All users of avast! 7 with problems
Post by: logos on March 01, 2012, 04:27:16 PM
or re-write kernel drivers ???
Title: Re: TO: All users of avast! 7 with problems
Post by: schmidthouse on March 01, 2012, 05:42:14 PM
I never had a problem with a broken definition. Instead I have problems that indicate issues with the installer. It doesn't get past the firewall driver install. Installing from Safe mode breaks the mail shield. Installing from Safe mode is never an acceptable workaround - ever.

As to the original Author. Its sound advice to not jump on the newest release of anything. I made the mistake of making that jump myself.

I'm sure Avast 7 will be a fine product. But its still has many problems to iron out before it can be dusted off as a final release.
I have 5 computers including 4 that are running Windows 8 Consumer Beta and all of them are protected by avast!7.
Avast7 is a fine product right now. Certainly much improved over avast!6.  :)

I have to absolutely agree with Bob!
I am (continually) really impressed with the improvements. ;D
AND, not one virus infection since using any off the versions of Avast. ;) ;)

Edit: typo
Title: Re: TO: All users of avast! 7 with problems
Post by: albsurfer on March 02, 2012, 08:22:21 AM
System restore is infective!!!  Well I've been lucky then... in the three and a bit years I've used Avast I never had to use it....In fact tbh I haven't really needed an AV :D.....The only infections its picked up are the inevitable FP's and those from places that I knew were unsafe or risky.....However, there is nothing in the 'user manual' that says  'System Restore?'...forget it!...using Avast renders it useless......or is this one of the end user problems?
No, the problems have been confined to Avast not working right after doing a system restore and having to be reinstalled. As far as I know, everything else gets restored just fine.

Mine received the exception errors AFTER I updated from V6 to V7 and NO restore was involved in the upgrade.  I did try a restore after uninstalling AVAST & installing V6, only to have V6 Auto-update to V7 with MANUAL UPDATE selected. 

SO.... I'm sorry but you are misinformed or just plain wrong & not reading the posts.
Title: Re: TO: All users of avast! 7 with problems
Post by: sleepdeprived on March 02, 2012, 03:50:24 PM
oklajohn, don't feel badly. I lost 11 months of paid subscription. And don't tell me all new versions have problems. I had one problem with version 6 and that was the suggestion to delete a suspicious file. It was a hard lesson, since it messed up my computer, but somehow Windows 7 managed to give me an option that rolled it back and I learned to never delete a file without checking first. Version 7 put a file I needed to install a new program, into it's "lock box (or whatever you call it)." And there was no way that I could see (because I am limited technically) to tell avast to leave that file alone. So I had to completely, one by one, disable everything to install the program. For me, version 7 was a complete mess. That was just one of a bombardment of pop ups and problems.

Whoever said that it was "fun" trying to figure out how to find work arounds and get it running correctly, forgets that a lot of users are interested in other things, like running Photoshop and related programs, and other software. They are, like me, technically challenged, and don't want to spend hours trying to figure out how to make something work. We want to spend those hours using our computer.

In the past, I kept my working computer off line and surfed with a laptop. So many programs need the internet now to activate/update etc. that's become almost impossible.

I always wait with other software before updating, and have never had a problem like this new Avast has caused me. I know that it takes time for the bugs to be worked out. But with an antivirus program it seemed important to update.

I suspect there are a lot of silent users out there, many paying clients like me, who have just gotten rid of avast and are trying other programs now. Basically I stay loyal to companies, realizing that all will not be perfect. But this version was so different and so horrible that I am left with a bad taste concerning avast software.

If there was an option to roll back, or a place on the site to download the last working version, it would have gone a long way to keep me and likely others as clients.
Title: Re: TO: All users of avast! 7 with problems
Post by: skay_baltimore on March 02, 2012, 04:24:17 PM
oklajohn, don't feel badly. I lost 11 months of paid subscription. And don't tell me all new versions have problems. I had one problem with version 6 and that was the suggestion to delete a suspicious file. It was a hard lesson, since it messed up my computer, but somehow Windows 7 managed to give me an option that rolled it back and I learned to never delete a file without checking first. Version 7 put a file I needed to install a new program, into it's "lock box (or whatever you call it)." And there was no way that I could see (because I am limited technically) to tell avast to leave that file alone. So I had to completely, one by one, disable everything to install the program. For me, version 7 was a complete mess. That was just one of a bombardment of pop ups and problems.

Whoever said that it was "fun" trying to figure out how to find work arounds and get it running correctly, forgets that a lot of users are interested in other things, like running Photoshop and related programs, and other software. They are, like me, technically challenged, and don't want to spend hours trying to figure out how to make something work. We want to spend those hours using our computer.

In the past, I kept my working computer off line and surfed with a laptop. So many programs need the internet now to activate/update etc. that's become almost impossible.

I always wait with other software before updating, and have never had a problem like this new Avast has caused me. I know that it takes time for the bugs to be worked out. But with an antivirus program it seemed important to update.

I suspect there are a lot of silent users out there, many paying clients like me, who have just gotten rid of avast and are trying other programs now. Basically I stay loyal to companies, realizing that all will not be perfect. But this version was so different and so horrible that I am left with a bad taste concerning avast software.

If there was an option to roll back, or a place on the site to download the last working version, it would have gone a long way to keep me and likely others as clients.
Excellent post.
Title: Re: TO: All users of avast! 7 with problems
Post by: adityo01 on March 02, 2012, 05:09:04 PM
WORST ADVICE I EVER READ!!!

AVAST engineer should test their product longer (in beta) in the first time before release the commercial one. look over the people who already bought this app.
You ask me to waste my money and waiting for a month or so????? NO WAY!!
the point is this app is buggy. i realize that almost every new app was buggy in the first time. however, this case is different story. i can't use it at all. mean that it's not buggy anymore. it's useless.
Title: Re: TO: All users of avast! 7 with problems
Post by: UserA789 on March 02, 2012, 05:29:31 PM
As I read through the Forums about avast! 7 users being unhappy and bailing to other anti-virus products:

1) It took 2 months before avast! 6 was ready for commercial distribution

2) avast! 7 is only 1 week old now

3) Everything new is not fully debugged. This is all software companies, anybody remember Intuit QuickBooks 2000 (never was usable)

4) Those who adopt early get to reap the benifits of their actions.

5) I always take a "wait and see" attitude so I don't "open a can of worms"  This statement is NOT limited to avast! or anti-virus)

6) avast! 6 is a great product, and all problem 7 users should go back to 6 for a month or so!


39 years as I failure analysis engineer, this advise on new software releases is the best advise you will ever get!

 I have included the URL to avast! 6.0.1367:    www.advantage77.com/Files/setup_av_pro_601367.exe

If I were an  Avast Engineer, first thing Id look at is the poor use of the language forum this is posted to.  Second, Id maybe do wome enhanced scanning of said web site.  This post reminds me of those emails we are warned about clicking links in... IE misspellings/grammer of intended language.

Not really paranoid, as Im PERFECTLY happy with Avast7.  And Id never click such a different sounding link name.   Wonder who owns "advantage 1-76 dot com"?  Sure I had to re-install via the "CLEAN" method, but other users have had great luck with update tool.  To the OP... if your a re-seller; as I am for other products (PC hardware) then this makes no sense.

Not to mention, there are tons of posts here telling users how to fix their update... INCLUDING AN UPDATE FIX TOOL.
Title: Re: TO: All users of avast! 7 with problems
Post by: Dch48 on March 02, 2012, 06:27:54 PM
System restore is infective!!!  Well I've been lucky then... in the three and a bit years I've used Avast I never had to use it....In fact tbh I haven't really needed an AV :D.....The only infections its picked up are the inevitable FP's and those from places that I knew were unsafe or risky.....However, there is nothing in the 'user manual' that says  'System Restore?'...forget it!...using Avast renders it useless......or is this one of the end user problems?
No, the problems have been confined to Avast not working right after doing a system restore and having to be reinstalled. As far as I know, everything else gets restored just fine.
Mine received the exception errors AFTER I updated from V6 to V7 and NO restore was involved in the upgrade.  I did try a restore after uninstalling AVAST & installing V6, only to have V6 Auto-update to V7 with MANUAL UPDATE selected. 

SO.... I'm sorry but you are misinformed or just plain wrong & not reading the posts.
I actually have no idea what you're talking about. My reference to system restore had nothing whatsoever to do with the recent problems. All I said , (in response to someone who thought I had previously said that using avast made system restore useless) was that in the past, using system restore, for whatever reason, would often result in avast having to be reinstalled even when it was not involved in the need to restore. I was saying that avast does not render system restore worthless and inneffective but that the reverse has often been true. So, I'm sorry but maybe you need to read the posts more carefully.
Title: Re: TO: All users of avast! 7 with problems
Post by: Yantra on March 04, 2012, 09:09:18 AM
 8) I was just about to post a request begging for someone to point me to 6.0.1367 Pro install file. Filehippo gives wrong version file when you click on the 6.0.1367 link. Other places have lesser versions or free versions that zip you right along to V7 when you "upgrade". I want Avast to work with Comodo Firewall. I too had the Avast web shield punch holes in my Comodo firewall rules. I realize that Avast is not obligated to make them work together but that is what I want. Thank you for the file J.R. The pictured setup was working fine with proper exclusion settings in version 6 but not 7......

Edit: just tested blocking function in Comodo firewall. Now working again with Avast AV Pro 6.0.1367. CHEESE!  :D
Title: Re: TO: All users of avast! 7 with problems
Post by: amomynous on March 04, 2012, 08:18:42 PM
Actually, It's really not that fun to fix all the problems. I'm not a tech person. I'm pretty much a novice user and I really would  rather have spent my Saturday doing a lot of other things instead of running scans and doing research that hasn't even resolved my issue yet. When I download a trusted AV program directly from the prompt that was offered from my current trusted AV program, I expect it to run properly. Upgrade! Bigger! Better! Faster! More! Yay! Internet security is of utmost importance.  What I don't expect is to run a boot scan with the results that OLE file is corrupted Error 42144 and CAB file is corrupted  Error 42127. At the risk of revealing my ignorance as a novice, I'm not even sure what that means to be perfectly honest. Is that a virus? Some kind of Trojan or malware? Is it safe? How do I get rid of it? I uninstalled v7 and was using MSE but I'll admit I felt un(under)protected. I tried re-installing v7 and ran a boot scan and got the same results.

In the meantime, I ran Malwarebytes (clean) Superantispyware which couldn't install all the updates (which was weird, never happened before) so I uninstalled and re-installed that. Update successful. Clean scan. I also tried to install HiJackThis. I went to Filehippo and attempted download. Authentication screen said Unknown publisher. (???) I decided to check it out at Cnet. Same box came up with Unknown publisher so I then went directly to TrendMicro website and tried to download it directly from there and was met with the same authentication: Unknown Publisher.  I called my son who is a little more  savvy (or so I thought) and he said it was probably safe so I proceeded.

When I ran  my next boot scan it also said File C:\Users\Owner\AppData\Local\Google\Chrome\user Data\default\Cache\f_0015df|>HiJackThis.exe

I uninstalled HiJackthis immediately and  ran all my scans again. Malwarebytes, SASW, Avast v7. All clean. I did a start menu search box scan for the aforementioned that said no items found.

Latest boot scan says:

File C:\Users\Owner\AppData\Local\Google\Chrome\user Data\default\Cache\f_0015df|>HiJackThis.exe

File C:\Users\Owner\Downloads\Unconfirmed 35784.crdownload|>product.CAB|>MpEngine_Default Error 42127 {CAB archive is corrupted.}

File C:\Users\Owner\Downloads\Unconfirmed 35784.crdownload|>product.CAB Error {OLE archive is corrupted.}

My question is: Are these things that I should be concerned about? Is my Chrome compromised? Is my system secure? How do I fix this and do I need to?

That's why I came to the Avast message boards. I hope I'm in the right place. I hope that I can get answers because half my Sunday is gone now too. :(

Thank you!
Title: Re: TO: All users of avast! 7 with problems
Post by: logos on March 04, 2012, 08:28:22 PM
Actually, It's really not that fun to fix all the problems. I'm not a tech person. I'm pretty much a novice user and I really would  rather have spent my Saturday doing a lot of other things instead of running scans and doing research that hasn't even resolved my issue yet. When I download a trusted AV program directly from the prompt that was offered from my current trusted AV program, I expect it to run properly. Upgrade! Bigger! Better! Faster! More! Yay! Internet security is of utmost importance.  What I don't expect is to run a boot scan with the results that OLE file is corrupted Error 42144 and CAB file is corrupted  Error 42127. At the risk of revealing my ignorance as a novice, I'm not even sure what that means to be perfectly honest. Is that a virus? Some kind of Trojan or malware? Is it safe? How do I get rid of it? I uninstalled v7 and was using MSE but I'll admit I felt un(under)protected. I tried re-installing v7 and ran a boot scan and got the same results.

In the meantime, I ran Malwarebytes (clean) Superantispyware which couldn't install all the updates (which was weird, never happened before) so I uninstalled and re-installed that. Update successful. Clean scan. I also tried to install HiJackThis. I went to Filehippo and attempted download. Authentication screen said Unknown publisher. (???) I decided to check it out at Cnet. Same box came up with Unknown publisher so I then went directly to TrendMicro website and tried to download it directly from there and was met with the same authentication: Unknown Publisher.  I called my son who is a little more  savvy (or so I thought) and he said it was probably safe so I proceeded.

When I ran  my next boot scan it also said File C:\Users\Owner\AppData\Local\Google\Chrome\user Data\default\Cache\f_0015df|>HiJackThis.exe

I uninstalled HiJackthis immediately and  ran all my scans again. Malwarebytes, SASW, Avast v7. All clean. I did a start menu search box scan for the aforementioned that said no items found.

Latest boot scan says:

File C:\Users\Owner\AppData\Local\Google\Chrome\user Data\default\Cache\f_0015df|>HiJackThis.exe

File C:\Users\Owner\Downloads\Unconfirmed 35784.crdownload|>product.CAB|>MpEngine_Default Error 42127 {CAB archive is corrupted.}

File C:\Users\Owner\Downloads\Unconfirmed 35784.crdownload|>product.CAB Error {OLE archive is corrupted.}

My question is: Are these things that I should be concerned about? Is my Chrome compromised? Is my system secure? How do I fix this and do I need to?

That's why I came to the Avast message boards. I hope I'm in the right place. I hope that I can get answers because half my Sunday is gone now too. :(

Thank you!

nope you're not in the right place at all ;D >>> read the threads titles before you post, and choose an appropriate section / thread , or start your own topic in the right section.
Title: Re: TO: All users of avast! 7 with problems
Post by: logos on March 04, 2012, 08:29:26 PM
lol I think the title of this thread is confusing some newly registered users who think they must post here ;D
Title: Re: TO: All users of avast! 7 with problems
Post by: Lisandro on March 04, 2012, 08:33:56 PM
What I don't expect is to run a boot scan with the results that OLE file is corrupted Error 42144 and CAB file is corrupted  Error 42127. At the risk of revealing my ignorance as a novice, I'm not even sure what that means to be perfectly honest. Is that a virus? Some kind of Trojan or malware? Is it safe? How do I get rid of it? I uninstalled v7 and was using MSE but I'll admit I felt un(under)protected. I tried re-installing v7 and ran a boot scan and got the same results.
It's not really a risk. Just a non-standard packaging in that archive. You can skip it without security being compromised.

TrendMicro website and tried to download it directly from there and was met with the same authentication: Unknown Publisher.  I called my son who is a little more  savvy (or so I thought) and he said it was probably safe so I proceeded.
The file was not digitally signed, which is strange for a Trend Micro file...
Just that using two antivirus at a time could give you conflicts and crashes.
File C:\Users\Owner\Downloads\Unconfirmed 35784.crdownload|>product.CAB|>MpEngine_Default Error 42127 {CAB archive is corrupted.}
File C:\Users\Owner\Downloads\Unconfirmed 35784.crdownload|>product.CAB Error {OLE archive is corrupted.}
My question is: Are these things that I should be concerned about? Is my Chrome compromised? Is my system secure? How do I fix this and do I need to?
Shortly, don't worry. Archive packaging errors.
Title: Re: TO: All users of avast! 7 with problems
Post by: amomynous on March 04, 2012, 09:53:06 PM
Thank you for the reply Tech. I appreciate it. I thought that HiJackThis was a anti-spyware program program so it could run with Avast with no conflicts. At the risk of showing my ignorance again, should I un-install MSE and just use Avast? I was under the impression that MSE just basically provided windows security updates or am I confusing that with Windows Defender? Right now I have Windows Defender disabled. Should I be using either MSE or Defender or neither?

Thank you!
Title: Re: TO: All users of avast! 7 with problems
Post by: iroc9555 on March 04, 2012, 09:59:57 PM
8) I was just about to post a request begging for someone to point me to 6.0.1367 Pro install file. Filehippo gives wrong version file when you click on the 6.0.1367 link. Other places have lesser versions or free versions that zip you right along to V7 when you "upgrade". I want Avast to work with Comodo Firewall. I too had the Avast web shield punch holes in my Comodo firewall rules. I realize that Avast is not obligated to make them work together but that is what I want. Thank you for the file J.R. The pictured setup was working fine with proper exclusion settings in version 6 but not 7......

Edit: just tested blocking function in Comodo firewall. Now working again with Avast AV Pro 6.0.1367. CHEESE!  :D

I see in your screenshot that you have CIS 5.9  and not only firwall and D+ are enable but you are also running its AV. It is not advisabled to have two AV running at the same time.
Title: Re: TO: All users of avast! 7 with problems
Post by: Lisandro on March 04, 2012, 10:12:09 PM
I thought that HiJackThis was a anti-spyware program program so it could run with Avast with no conflicts.
It is and it's fully compatible with avast.

At the risk of showing my ignorance again, should I un-install MSE and just use Avast?
Oh yeah... Both are antimalware programs and could conflict.

I was under the impression that MSE just basically provided windows security updates or am I confusing that with Windows Defender?
MSE is the upgrade of Windows Defender. It updates using Windows Updates, but Windows Updates does not need MSE to download Windows security updates.

You can let Windows Defender enabled or, if you wish, you can also disable it and keep only avast.
Title: Re: TO: All users of avast! 7 with problems
Post by: amomynous on March 04, 2012, 10:29:46 PM
Thank you for the help!
Title: Re: TO: All users of avast! 7 with problems
Post by: Yantra on March 05, 2012, 09:01:20 AM
8) I was just about to post a request begging for someone to point me to 6.0.1367 Pro install file. Filehippo gives wrong version file when you click on the 6.0.1367 link. Other places have lesser versions or free versions that zip you right along to V7 when you "upgrade". I want Avast to work with Comodo Firewall. I too had the Avast web shield punch holes in my Comodo firewall rules. I realize that Avast is not obligated to make them work together but that is what I want. Thank you for the file J.R. The pictured setup was working fine with proper exclusion settings in version 6 but not 7......

Edit: just tested blocking function in Comodo firewall. Now working again with Avast AV Pro 6.0.1367. CHEESE!  :D

I see in your screenshot that you have CIS 5.9  and not only firwall and D+ are enable but you are also running its AV. It is not advisabled to have two AV running at the same time.

I went through many combos and configs of many AV and firewall apps to get to this trio. I have excludes and ignores for the various services, processes, folders, files and temp folders set in all three. Avast and Malwarebytes both catch nasty web sites or IPs up to bull snot. Malwarebytes is more agressive than Avast. Comodo and Avast both see and report malware, Heurs or PUPs that I leave on my system to confirm the AVs are not not broken. And when I drop the Eicar string it's noticed immediately by Comodo and Avast; Comodo taking the **priority**. They don't kill each other. I also ran the Email test at http://www.gfi.com/emailsecuritytest/. Not all tests are for Thunderbird but Avast saw and reported 10 attacks. I do however only have Comodo set to sandbox stuff. I will say that I do admit a slight performance hit but not to say this computer is dragged down to sludge. It may not "be advised" but it's working here.
Title: Re: TO: All users of avast! 7 with problems
Post by: bob3160 on March 05, 2012, 11:52:06 AM
Quote
It may not "be advised" but it's working here.
Post back when the conflict hits. You've been lucky up till now.  :)