Avast WEBforum

Non-English Zone => Português => Topic started by: tommylee on April 17, 2012, 05:51:42 PM

Title: Avast 7 Internet Security
Post by: tommylee on April 17, 2012, 05:51:42 PM
Após  ter comprado o Internet Security e depois de receber o email com a licença instalei o Avast.


Quando estou a fazer a actualização do avast diz que a licença é invalida.

O que preciso de fazer.....

Quando clico duas vezes na licença enviada aparece a informação que a licença está banida

Quando vou ao resumo no avast diz que a licença expira a 12-04-2013..
Title: Re: Avast 7 Internet Security
Post by: Lisandro on April 17, 2012, 11:21:29 PM
Please, upload (attach) the avast log:
<avast folder>\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.
Title: Re: Avast 7 Internet Security
Post by: tommylee on April 19, 2012, 04:59:55 PM
desculpa mas nao percebi...
Title: Re: Avast 7 Internet Security
Post by: Lisandro on April 19, 2012, 05:12:20 PM
Se você puder colar as últimas 400-500 linhas do arquivo de log localizado na pasta "Setup" da instalação do avast!
Title: Re: Avast 7 Internet Security
Post by: tommylee on April 20, 2012, 04:04:07 PM
13:38:58 min/gen  Started: 20.04.2012, 13:38:58
13:38:58 vrb/gen  Operation set to INST_OP_UNKNOWN
13:38:58 min/gen  Old version: 592 (1426)
13:38:58 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
13:38:58 min/gen  Running SETUP_AIS-592 (1426)
13:38:58 nrm/sys  Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
13:38:58 nrm/sys  Memory: 45% load. Phys:1563628/2097151K free, Page:4194303/4194303K free, Virt:2029600/2097024K free
13:38:58 vrb/sys  Computer WinName: LEAO
13:38:58 min/sys  Windows Net User: Sistema
13:38:58 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /session "0"   /limitcpu 
13:38:58 vrb/gen  DldSrc set to inet
13:38:58 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
13:38:58 min/gen  Old version: 592 (1426)
13:38:58 vrb/reg  Deleted registry: Software\AVAST Software\Avast\UpdateReady
13:38:58 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a04588 (457605M free)
13:38:58 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
13:38:58 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
13:38:58 vrb/sys  Computer DnsName: leao
13:38:58 vrb/sys  Computer Ip Addr: 192.168.25.99
13:38:58 nrm/sys  Installed in: C:\Program Files\AVAST Software\Avast (457605M free)
13:38:58 vrb/gen  LoadState: Edition=3
13:38:58 nrm/int  SYNCER: Type: use IE settings
13:38:58 nrm/int  SYNCER: Auth: another authentication, use WinInet
13:38:58 vrb/pkg  Part prg_ais-592 is installed
13:38:58 vrb/pkg  Part vps_win32-12042000 is installed
13:38:58 vrb/pkg  Part setup_ais-592 is installed
13:38:58 vrb/pkg  Part jrog-a7 is installed
13:38:58 vrb/pkg  Part jrog2-4a9 is installed
13:38:58 min/gen  Old version: 592 (1426)
13:38:58 vrb/fil  skipped CPackageEngine_File::SetExistingFilesBitmap
13:38:58 min/gen  GUID: 32ecfc05-6a1c-4ff5-b17b-331496fe7a6c
13:38:58 nrm/gen  Server definition(s) loaded for 'main': 253 (maintenance:0)
13:38:58 nrm/gen  SelectCurrent: selected server 'Download119 AVAST5 Server' from 'main'
13:38:58 nrm/int  SYNCER: Type: use IE settings
13:38:58 nrm/int  SYNCER: Auth: another authentication, use WinInet
13:38:58 dbg/gen  Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
13:38:58 dbg/gen  Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
13:38:58 dbg/gen  Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
13:38:58 dbg/gen  Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
13:38:58 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
13:39:01 nrm/int  Used server: http://download119.avast.com/iavs5x
13:39:01 min/fil  GetFileWithRetry: servers.def.vpx downloaded .
13:39:01 min/fil  servers.def.vpx not changed, 1334866334
13:39:01 nrm/gen  Server definition(s) loaded for 'main': 253 (maintenance:0)
13:39:01 nrm/gen  SelectCurrent: selected server 'Download119 AVAST5 Server' from 'main'
13:39:01 nrm/int  SYNCER: Type: use IE settings
13:39:01 nrm/int  SYNCER: Auth: another authentication, use WinInet
13:39:02 nrm/int  Used server: http://download119.avast.com/iavs5x
13:39:02 min/fil  GetFileWithRetry: prod-ais.vpx downloaded .
13:39:02 min/fil  prod-ais.vpx not changed, 1334910507
13:39:02 vrb/pkg  LoadPartInfo: jrog = jrog-a7 returned 00000000
13:39:02 vrb/pkg  LoadPartInfo: jrog2 = jrog2-4a9 returned 00000000
13:39:02 vrb/pkg  LoadPartInfo: program = prg_ais-592 returned 00000000
13:39:02 vrb/pkg  LoadPartInfo: setup = setup_ais-592 returned 00000000
13:39:02 vrb/pkg  LoadPartInfo: vps = vps_win32-12042000 returned 00000000
13:39:02 vrb/pkg  Part vps_win32-12042000 was set to be installed
13:39:02 vrb/pkg  Part jrog2-4a9 was set to be installed
13:39:02 min/gen  Customer 40946619
13:39:02 min/gen  pfnBasGetCurrentProductLicenseInfo C:\ProgramData\AVAST Software\Avast\license.avastlic return value: 0x2000001C
13:39:02 min/gen  Invalid licence: 0x2000001C
13:39:02 min/pkg  LoadAllDefs failed 0x2000001A
13:39:02 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
13:39:02 min/gen  timeExp zero, performing correction...
13:39:02 min/gen  Error:The license for this product is invalid or has expired.
License is valid until: sábado, 21 de abril de 2012
Current date: sexta-feira, 20 de abril de 2012
13:39:03 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
13:39:03 min/gen  timeExp zero, performing correction...
13:39:03 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
13:39:03 min/gen  timeExp zero, performing correction...
13:39:03 nrm/pkg  Transferred: files 2, bytes 0, time 3354 ms
13:39:03 nrm/pkg  Retries: total 0, files 0, servers 2
13:39:03 min/gen  Customer 40946619
13:39:04 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
13:39:04 min/gen  licenseFeature = aec0ee42-1059-4e92-8bd5-76e579d31565
13:39:04 vrb/int  Sending stats 'http://stats7.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
13:39:04 vrb/fil  NeedReboot=false
13:39:04 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
13:39:04 min/gen  timeExp zero, performing correction...
13:39:04 min/gen  Return code: 0x2000001A [The license for this product is invalid or has expired.
Title: Re: Avast 7 Internet Security
Post by: tommylee on April 20, 2012, 04:05:49 PM
License is valid until: sábado, 21 de abril de 2012
Current date: sexta-feira, 20 de abril de 2012]
13:39:04 min/gen  Stopped: 20.04.2012, 13:39:04


14:41:24 min/gen  Started: 20.04.2012, 14:41:24
14:41:24 vrb/gen  Operation set to INST_OP_UNKNOWN
14:41:24 min/gen  Old version: 592 (1426)
14:41:24 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:24 min/gen  Running SETUP_AIS-592 (1426)
14:41:24 nrm/sys  Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:24 nrm/sys  Memory: 25% load. Phys:2097151/2097151K free, Page:4194303/4194303K free, Virt:2029600/2097024K free
14:41:24 vrb/sys  Computer WinName: LEAO
14:41:24 min/sys  Windows Net User: Sistema
14:41:24 min/gen  Cmdline: /checkupdate /verysilent
14:41:24 vrb/gen  DldSrc set to inet
14:41:24 vrb/gen  Operation set to INST_OP_CHECK_UPDATE
14:41:24 min/gen  Old version: 592 (1426)
14:41:24 vrb/reg  Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:24 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a05812 (457598M free)
14:41:24 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:24 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:24 vrb/sys  Computer DnsName: leao
14:41:24 vrb/sys  Computer Ip Addr: 192.168.25.99
14:41:24 nrm/sys  Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:24 vrb/gen  LoadState: Edition=3
14:41:24 nrm/int  SYNCER: Type: use IE settings
14:41:24 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:41:24 vrb/pkg  Part prg_ais-592 is installed
14:41:24 vrb/pkg  Part vps_win32-12042000 is installed
14:41:24 vrb/pkg  Part setup_ais-592 is installed
14:41:24 vrb/pkg  Part jrog-a7 is installed
14:41:24 vrb/pkg  Part jrog2-4a9 is installed
14:41:24 min/gen  Old version: 592 (1426)
14:41:27 vrb/fil  SetExistingFilesBitmap: 991->531->432
14:41:27 min/gen  GUID: 32ecfc05-6a1c-4ff5-b17b-331496fe7a6c
14:41:27 nrm/gen  Server definition(s) loaded for 'main': 253 (maintenance:0)
14:41:27 nrm/gen  SelectCurrent: selected server 'Download118 AVAST5 Server' from 'main'
14:41:27 nrm/int  SYNCER: Type: use IE settings
14:41:27 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:41:27 nrm/int  Used server: http://download118.avast.com/iavs5x
14:41:27 min/fil  GetFileWithRetry: servers.def.vpx downloaded .
14:41:27 min/fil  servers.def.vpx not changed, 1334866334
14:41:27 nrm/gen  Server definition(s) loaded for 'main': 253 (maintenance:0)
14:41:27 nrm/gen  SelectCurrent: selected server 'Download118 AVAST5 Server' from 'main'
14:41:27 nrm/int  SYNCER: Type: use IE settings
14:41:27 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:41:27 nrm/int  Used server: http://download118.avast.com/iavs5x
14:41:27 min/fil  GetFileWithRetry: prod-ais.vpx downloaded .
14:41:27 min/fil  prod-ais.vpx not changed, 1334910507
14:41:27 vrb/pkg  LoadPartInfo: jrog = jrog-a7 returned 00000000
14:41:27 vrb/pkg  LoadPartInfo: jrog2 = jrog2-4a9 returned 00000000
14:41:27 vrb/pkg  LoadPartInfo: program = prg_ais-592 returned 00000000
14:41:27 vrb/pkg  LoadPartInfo: setup = setup_ais-592 returned 00000000
14:41:27 vrb/pkg  LoadPartInfo: vps = vps_win32-12042000 returned 00000000
14:41:27 vrb/reg  Set registry: Software\AVAST Software\Avast\DataFolder=C:\ProgramData\AVAST Software\Avast
14:41:27 vrb/reg  Set registry: Software\AVAST Software\Avast\Version=7.0
14:41:27 vrb/reg  Set registry: Software\AVAST Software\Avast\VersionShort=7.0
14:41:27 vrb/reg  Set registry: Software\AVAST Software\Avast\SetupVersion=1426
14:41:27 vrb/reg  Set registry: Software\AVAST Software\Avast\ProgramFolder=C:\Program Files\AVAST Software\Avast
14:41:27 vrb/reg  Set registry: Software\AVAST Software\Avast\Product=ais
14:41:27 nrm/pkg  Transferred: files 2, bytes 0, time 671 ms
14:41:27 nrm/pkg  Retries: total 0, files 0, servers 2
14:41:27 vrb/fil  NeedReboot=false
14:41:27 min/gen  Return code: 0x20000001 [Nothing done]
14:41:27 min/gen  Stopped: 20.04.2012, 14:41:27


14:41:29 min/gen  Started: 20.04.2012, 14:41:29
14:41:29 vrb/gen  Operation set to INST_OP_UNKNOWN
14:41:29 min/gen  Old version: 592 (1426)
14:41:29 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:29 min/gen  Running SETUP_AIS-592 (1426)
14:41:29 nrm/sys  Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:29 nrm/sys  Memory: 25% load. Phys:2097151/2097151K free, Page:4194303/4194303K free, Virt:2029600/2097024K free
14:41:29 vrb/sys  Computer WinName: LEAO
14:41:29 min/sys  Windows Net User: Sistema
14:41:29 min/gen  Cmdline: /iscustvalid 40946619 
14:41:29 vrb/gen  Operation set to INST_OP_CHECK_CUSTNO
14:41:29 min/gen  Old version: 592 (1426)
14:41:29 nrm/fil  Direct delete of file: C:\Windows\TEMP\_asw_aisI.tm~a03620\onefile
14:41:29 dbg/fil  filRenameOnReboot:!bSuccess
14:41:29 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a04488 (457598M free)
14:41:29 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:29 nrm/sys  Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:29 vrb/gen  LoadState: Edition=3
14:41:29 nrm/int  SYNCER: Type: use IE settings
14:41:29 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:41:29 vrb/pkg  Part prg_ais-592 is installed
14:41:29 vrb/pkg  Part vps_win32-12042000 is installed
14:41:29 vrb/pkg  Part setup_ais-592 is installed
14:41:29 vrb/pkg  Part jrog-a7 is installed
14:41:29 vrb/pkg  Part jrog2-4a9 is installed
14:41:29 min/gen  Old version: 592 (1426)
14:41:29 vrb/gen  Under Jolly Roger! (40946619)
14:41:29 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
14:41:29 nrm/pkg  Retries: total 0, files 0, servers 0
14:41:29 vrb/fil  NeedReboot=false
14:41:29 min/gen  Return code: 0x2000001C [The license for this product is invalid.]
14:41:29 min/gen  Stopped: 20.04.2012, 14:41:29


14:41:30 min/gen  Started: 20.04.2012, 14:41:30
14:41:30 vrb/gen  Operation set to INST_OP_UNKNOWN
14:41:30 min/gen  Old version: 592 (1426)
14:41:30 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:30 min/gen  Running SETUP_AIS-592 (1426)
14:41:30 nrm/sys  Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:30 nrm/sys  Memory: 25% load. Phys:2097151/2097151K free, Page:4194303/4194303K free, Virt:2029600/2097024K free
14:41:30 vrb/sys  Computer WinName: LEAO
14:41:30 min/sys  Windows Net User: Sistema
14:41:30 min/gen  Cmdline: /iscustvalid 40946619 
14:41:30 vrb/gen  Operation set to INST_OP_CHECK_CUSTNO
14:41:30 min/gen  Old version: 592 (1426)
14:41:30 vrb/reg  Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:30 dbg/fil  filRenameOnReboot:!bSuccess
14:41:30 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a03568 (457597M free)
14:41:30 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:30 nrm/sys  Installed in: C:\Program Files\AVAST Software\Avast (457597M free)
14:41:30 vrb/gen  LoadState: Edition=3
14:41:30 nrm/int  SYNCER: Type: use IE settings
14:41:30 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:41:30 vrb/pkg  Part prg_ais-592 is installed
14:41:30 vrb/pkg  Part vps_win32-12042000 is installed
14:41:30 vrb/pkg  Part setup_ais-592 is installed
14:41:30 vrb/pkg  Part jrog-a7 is installed
14:41:30 vrb/pkg  Part jrog2-4a9 is installed
14:41:30 min/gen  Old version: 592 (1426)
14:41:30 vrb/gen  Under Jolly Roger! (40946619)
14:41:30 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
14:41:30 nrm/pkg  Retries: total 0, files 0, servers 0
14:41:30 vrb/fil  NeedReboot=false
Title: Re: Avast 7 Internet Security
Post by: tommylee on April 20, 2012, 04:06:13 PM
14:41:30 min/gen  Return code: 0x2000001C [The license for this product is invalid.]
14:41:30 min/gen  Stopped: 20.04.2012, 14:41:30


14:41:30 min/gen  Started: 20.04.2012, 14:41:30
14:41:30 vrb/gen  Operation set to INST_OP_UNKNOWN
14:41:30 min/gen  Old version: 592 (1426)
14:41:31 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:31 min/gen  Running SETUP_AIS-592 (1426)
14:41:31 nrm/sys  Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:31 nrm/sys  Memory: 25% load. Phys:2097151/2097151K free, Page:4194303/4194303K free, Virt:2029600/2097024K free
14:41:31 vrb/sys  Computer WinName: LEAO
14:41:31 min/sys  Windows Net User: Sistema
14:41:31 min/gen  Cmdline: /iscustvalid 40946619 
14:41:31 vrb/gen  Operation set to INST_OP_CHECK_CUSTNO
14:41:31 min/gen  Old version: 592 (1426)
14:41:31 vrb/reg  Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:31 dbg/fil  filRenameOnReboot:!bSuccess
14:41:31 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a05532 (457598M free)
14:41:31 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:31 nrm/sys  Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:31 vrb/gen  LoadState: Edition=3
14:41:31 nrm/int  SYNCER: Type: use IE settings
14:41:31 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:41:31 vrb/pkg  Part prg_ais-592 is installed
14:41:31 vrb/pkg  Part vps_win32-12042000 is installed
14:41:31 vrb/pkg  Part setup_ais-592 is installed
14:41:31 vrb/pkg  Part jrog-a7 is installed
14:41:31 vrb/pkg  Part jrog2-4a9 is installed
14:41:31 min/gen  Old version: 592 (1426)
14:41:31 vrb/gen  Under Jolly Roger! (40946619)
14:41:31 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
14:41:31 nrm/pkg  Retries: total 0, files 0, servers 0
14:41:31 vrb/fil  NeedReboot=false
14:41:31 min/gen  Return code: 0x2000001C [The license for this product is invalid.]
14:41:31 min/gen  Stopped: 20.04.2012, 14:41:31


14:41:31 min/gen  Started: 20.04.2012, 14:41:31
14:41:31 vrb/gen  Operation set to INST_OP_UNKNOWN
14:41:31 min/gen  Old version: 592 (1426)
14:41:31 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:31 min/gen  Running SETUP_AIS-592 (1426)
14:41:31 nrm/sys  Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:31 nrm/sys  Memory: 26% load. Phys:2097151/2097151K free, Page:4180552/4194303K free, Virt:2029600/2097024K free
14:41:31 vrb/sys  Computer WinName: LEAO
14:41:31 min/sys  Windows Net User: Sistema
14:41:31 min/gen  Cmdline: /iscustvalid 40946619 
14:41:31 vrb/gen  Operation set to INST_OP_CHECK_CUSTNO
14:41:31 min/gen  Old version: 592 (1426)
14:41:31 vrb/reg  Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:31 dbg/fil  filRenameOnReboot:!bSuccess
14:41:31 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a05092 (457598M free)
14:41:31 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:31 nrm/sys  Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:31 vrb/gen  LoadState: Edition=3
14:41:31 nrm/int  SYNCER: Type: use IE settings
14:41:31 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:41:31 vrb/pkg  Part prg_ais-592 is installed
14:41:31 vrb/pkg  Part vps_win32-12042000 is installed
14:41:31 vrb/pkg  Part setup_ais-592 is installed
14:41:31 vrb/pkg  Part jrog-a7 is installed
14:41:31 vrb/pkg  Part jrog2-4a9 is installed
14:41:31 min/gen  Old version: 592 (1426)
14:41:31 vrb/gen  Under Jolly Roger! (40946619)
14:41:31 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
14:41:31 nrm/pkg  Retries: total 0, files 0, servers 0
14:41:31 vrb/fil  NeedReboot=false
14:41:31 min/gen  Return code: 0x2000001C [The license for this product is invalid.]
14:41:31 min/gen  Stopped: 20.04.2012, 14:41:31


14:41:32 min/gen  Started: 20.04.2012, 14:41:32
14:41:32 vrb/gen  Operation set to INST_OP_UNKNOWN
14:41:32 min/gen  Old version: 592 (1426)
14:41:32 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:32 min/gen  Running SETUP_AIS-592 (1426)
14:41:32 nrm/sys  Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:32 nrm/sys  Memory: 26% load. Phys:2097151/2097151K free, Page:4169420/4194303K free, Virt:2029600/2097024K free
14:41:32 vrb/sys  Computer WinName: LEAO
14:41:32 min/sys  Windows Net User: Sistema
14:41:32 min/gen  Cmdline: /iscustvalid 40946619 
14:41:32 vrb/gen  Operation set to INST_OP_CHECK_CUSTNO
14:41:32 min/gen  Old version: 592 (1426)
14:41:33 vrb/reg  Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:33 dbg/fil  filRenameOnReboot:!bSuccess
14:41:33 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a06008 (457598M free)
14:41:33 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:33 nrm/sys  Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:33 vrb/gen  LoadState: Edition=3
14:41:33 nrm/int  SYNCER: Type: use IE settings
14:41:33 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:41:33 vrb/pkg  Part prg_ais-592 is installed
14:41:33 vrb/pkg  Part vps_win32-12042000 is installed
14:41:33 vrb/pkg  Part setup_ais-592 is installed
14:41:33 vrb/pkg  Part jrog-a7 is installed
14:41:33 vrb/pkg  Part jrog2-4a9 is installed
14:41:33 min/gen  Old version: 592 (1426)
14:41:33 vrb/gen  Under Jolly Roger! (40946619)
14:41:33 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
14:41:33 nrm/pkg  Retries: total 0, files 0, servers 0
14:41:33 vrb/fil  NeedReboot=false
14:41:33 min/gen  Return code: 0x2000001C [The license for this product is invalid.]
14:41:33 min/gen  Stopped: 20.04.2012, 14:41:33


14:41:33 min/gen  Started: 20.04.2012, 14:41:33
14:41:33 vrb/gen  Operation set to INST_OP_UNKNOWN
14:41:33 min/gen  Old version: 592 (1426)
14:41:33 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:33 min/gen  Running SETUP_AIS-592 (1426)
14:41:33 nrm/sys  Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:33 nrm/sys  Memory: 26% load. Phys:2097151/2097151K free, Page:4171904/4194303K free, Virt:2029600/2097024K free
14:41:33 vrb/sys  Computer WinName: LEAO
14:41:33 min/sys  Windows Net User: Sistema
14:41:33 min/gen  Cmdline: /iscustvalid 40946619 
14:41:33 vrb/gen  Operation set to INST_OP_CHECK_CUSTNO
14:41:33 min/gen  Old version: 592 (1426)
14:41:33 vrb/reg  Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:33 dbg/fil  filRenameOnReboot:!bSuccess
14:41:33 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a03740 (457598M free)
14:41:33 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:33 nrm/sys  Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:33 vrb/gen  LoadState: Edition=3
14:41:33 nrm/int  SYNCER: Type: use IE settings
14:41:33 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:41:33 vrb/pkg  Part prg_ais-592 is installed
14:41:33 vrb/pkg  Part vps_win32-12042000 is installed
14:41:33 vrb/pkg  Part setup_ais-592 is installed
14:41:33 vrb/pkg  Part jrog-a7 is installed
14:41:33 vrb/pkg  Part jrog2-4a9 is installed
14:41:33 min/gen  Old version: 592 (1426)
14:41:33 vrb/gen  Under Jolly Roger! (40946619)
14:41:33 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
14:41:33 nrm/pkg  Retries: total 0, files 0, servers 0
14:41:33 vrb/fil  NeedReboot=false
14:41:33 min/gen  Return code: 0x2000001C [The license for this product is invalid.]
14:41:33 min/gen  Stopped: 20.04.2012, 14:41:33


14:41:34 min/gen  Started: 20.04.2012, 14:41:34
14:41:34 vrb/gen  Operation set to INST_OP_UNKNOWN
14:41:34 min/gen  Old version: 592 (1426)
14:41:34 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:34 min/gen  Running SETUP_AIS-592 (1426)
14:41:34 nrm/sys  Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:34 nrm/sys  Memory: 26% load. Phys:2097151/2097151K free, Page:4165652/4194303K free, Virt:2029600/2097024K free
14:41:34 vrb/sys  Computer WinName: LEAO
14:41:34 min/sys  Windows Net User: Sistema
14:41:34 min/gen  Cmdline: /iscustvalid 40946619 
14:41:34 vrb/gen  Operation set to INST_OP_CHECK_CUSTNO
14:41:34 min/gen  Old version: 592 (1426)
14:41:34 vrb/reg  Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:34 dbg/fil  filRenameOnReboot:!bSuccess
14:41:34 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a03112 (457598M free)
14:41:34 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:34 nrm/sys  Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:34 vrb/gen  LoadState: Edition=3
14:41:34 nrm/int  SYNCER: Type: use IE settings
14:41:34 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:41:34 vrb/pkg  Part prg_ais-592 is installed
14:41:34 vrb/pkg  Part vps_win32-12042000 is installed
14:41:35 vrb/pkg  Part setup_ais-592 is installed
14:41:35 vrb/pkg  Part jrog-a7 is installed
14:41:35 vrb/pkg  Part jrog2-4a9 is installed
14:41:35 min/gen  Old version: 592 (1426)
14:41:35 vrb/gen  Under Jolly Roger! (40946619)
14:41:35 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
14:41:35 nrm/pkg  Retries: total 0, files 0, servers 0
14:41:35 vrb/fil  NeedReboot=false
14:41:35 min/gen  Return code: 0x2000001C [The license for this product is invalid.]
14:41:35 min/gen  Stopped: 20.04.2012, 14:41:35


14:41:28 min/gen  Started: 20.04.2012, 14:41:28
14:41:28 vrb/gen  Operation set to INST_OP_UNKNOWN
14:41:28 min/gen  Old version: 592 (1426)
14:41:28 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:28 min/gen  Running SETUP_AIS-592 (1426)
Title: Re: Avast 7 Internet Security
Post by: tommylee on April 20, 2012, 04:06:39 PM
14:41:28 nrm/sys  Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
14:41:28 nrm/sys  Memory: 25% load. Phys:2097151/2097151K free, Page:4194303/4194303K free, Virt:2029600/2097024K free
14:41:28 vrb/sys  Computer WinName: LEAO
14:41:28 min/sys  Windows Net User: Sistema
14:41:28 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /session "0"   /limitcpu 
14:41:28 vrb/gen  DldSrc set to inet
14:41:28 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
14:41:28 min/gen  Old version: 592 (1426)
14:41:28 vrb/reg  Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:41:28 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a03620 (457598M free)
14:41:28 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:41:28 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:28 vrb/sys  Computer DnsName: leao
14:41:28 vrb/sys  Computer Ip Addr: 192.168.25.99
14:41:28 nrm/sys  Installed in: C:\Program Files\AVAST Software\Avast (457598M free)
14:41:28 vrb/gen  LoadState: Edition=3
14:41:28 nrm/int  SYNCER: Type: use IE settings
14:41:28 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:41:28 vrb/pkg  Part prg_ais-592 is installed
14:41:28 vrb/pkg  Part vps_win32-12042000 is installed
14:41:28 vrb/pkg  Part setup_ais-592 is installed
14:41:28 vrb/pkg  Part jrog-a7 is installed
14:41:28 vrb/pkg  Part jrog2-4a9 is installed
14:41:28 min/gen  Old version: 592 (1426)
14:41:28 vrb/fil  skipped CPackageEngine_File::SetExistingFilesBitmap
14:41:28 min/gen  GUID: 32ecfc05-6a1c-4ff5-b17b-331496fe7a6c
14:41:28 nrm/gen  Server definition(s) loaded for 'main': 253 (maintenance:0)
14:41:28 nrm/gen  SelectCurrent: selected server 'Download814 AVAST5 Server' from 'main'
14:41:28 nrm/int  SYNCER: Type: use IE settings
14:41:28 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:41:28 dbg/gen  Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
14:41:28 dbg/gen  Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
14:41:28 dbg/gen  Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
14:41:28 dbg/gen  Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
14:41:28 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:41:28 nrm/int  Used server: http://download814.avast.com/iavs5x
14:41:28 min/fil  GetFileWithRetry: servers.def.vpx downloaded .
14:41:28 min/fil  servers.def.vpx not changed, 1334866334
14:41:28 nrm/gen  Server definition(s) loaded for 'main': 253 (maintenance:0)
14:41:28 nrm/gen  SelectCurrent: selected server 'Download119 AVAST5 Server' from 'main'
14:41:28 nrm/int  SYNCER: Type: use IE settings
14:41:28 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:41:29 nrm/int  Used server: http://download119.avast.com/iavs5x
14:41:29 min/fil  GetFileWithRetry: prod-ais.vpx downloaded .
14:41:29 min/fil  prod-ais.vpx not changed, 1334910507
14:41:29 vrb/pkg  LoadPartInfo: jrog = jrog-a7 returned 00000000
14:41:29 vrb/pkg  LoadPartInfo: jrog2 = jrog2-4a9 returned 00000000
14:41:29 vrb/pkg  LoadPartInfo: program = prg_ais-592 returned 00000000
14:41:29 vrb/pkg  LoadPartInfo: setup = setup_ais-592 returned 00000000
14:41:29 vrb/pkg  LoadPartInfo: vps = vps_win32-12042000 returned 00000000
14:41:29 vrb/pkg  Part vps_win32-12042000 was set to be installed
14:41:29 vrb/pkg  Part jrog2-4a9 was set to be installed
14:41:29 min/gen  Customer 40946619
14:41:29 min/gen  pfnBasGetCurrentProductLicenseInfo C:\ProgramData\AVAST Software\Avast\license.avastlic return value: 0x2000001C
14:41:29 min/gen  Invalid licence: 0x2000001C
14:41:29 min/pkg  LoadAllDefs failed 0x2000001A
14:41:30 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
14:41:30 min/gen  timeExp zero, performing correction...
14:41:30 min/gen  Error:The license for this product is invalid or has expired.
License is valid until: sábado, 21 de abril de 2012
Current date: sexta-feira, 20 de abril de 2012
14:41:31 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
14:41:31 min/gen  timeExp zero, performing correction...
14:41:31 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
14:41:31 min/gen  timeExp zero, performing correction...
14:41:31 nrm/pkg  Transferred: files 2, bytes 0, time 576 ms
14:41:31 nrm/pkg  Retries: total 0, files 0, servers 2
14:41:31 min/gen  Customer 40946619
14:41:33 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
14:41:33 min/gen  licenseFeature = aec0ee42-1059-4e92-8bd5-76e579d31565
14:41:34 vrb/int  Sending stats 'http://stats7.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
14:41:34 vrb/fil  NeedReboot=false
14:41:35 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870940
14:41:35 min/gen  timeExp zero, performing correction...
14:41:35 min/gen  Return code: 0x2000001A [The license for this product is invalid or has expired.
License is valid until: sábado, 21 de abril de 2012
Current date: sexta-feira, 20 de abril de 2012]
14:41:35 min/gen  Stopped: 20.04.2012, 14:41:35
Title: Re: Avast 7 Internet Security
Post by: Lisandro on April 20, 2012, 04:21:05 PM
Quote from: tommylee on April 20, 2012, 04:06:39 PM
14:41:35 min/gen  Return code: 0x2000001A [The license for this product is invalid or has expired.
License is valid until: sábado, 21 de abril de 2012
Current date: sexta-feira, 20 de abril de 2012]
Strange, your license should be valid until tomorrow and not 2013.
Anyway, you need to renew your license... Are you sure it was a legit/paid license?
Title: Re: Avast 7 Internet Security
Post by: tommylee on April 20, 2012, 05:47:41 PM
sim paguei atraves de cartao visa...
Title: Re: Avast 7 Internet Security
Post by: Lisandro on April 20, 2012, 06:00:12 PM
Mande um email para (http://www.mailonpix.com/images/8cfee2216867075618613c471b1bdd0f.gif), se puder em inglês, e explique o que ocorre.
Utilize o mesmo endereço de email que você utilizou para comprar o avast!
Title: Re: Avast 7 Internet Security
Post by: tommylee on April 20, 2012, 06:04:27 PM
da para dar uma ajudinha ai


é que o meu ingles nao é bom....
Title: Re: Avast 7 Internet Security
Post by: Lisandro on April 20, 2012, 08:52:16 PM
I've asked for a license check issued to the same email you've registered here in forum.
Eu pedi uma verificação da licença comprada no mesmo endereço de email que você se registrou aqui nos forums.
Title: Re: Avast 7 Internet Security
Post by: Valdir Boanova on May 04, 2012, 08:41:46 PM
Comigo acontece a mesma coisa. Liguei no suporte e me mandaram desinstalar o avast free pra instalar o novo que comprei.
Até pra isso dá mensagem de erro.

Que besteira fui fazer em comprar esse antivírus.

Vou ligar pro cartão e tentar cancelar a compra.
Title: Re: Avast 7 Internet Security
Post by: Lisandro on May 05, 2012, 12:53:32 AM
Valdir, se você detalhar o que aconteceu, que erro apareceu, a gente pode tentar te ajudar.
Há mais de 20 milhões de usuários do avast! no Brasil... Não é tão difícil consertar os erros que, excepcionalmente, estão acontecendo no teu computador.
Title: Re: Avast 7 Internet Security
Post by: Valdir Boanova on May 05, 2012, 01:30:43 PM
Quote from: Tech on May 05, 2012, 12:53:32 AM
Valdir, se você detalhar o que aconteceu, que erro apareceu, a gente pode tentar te ajudar.
Há mais de 20 milhões de usuários do avast! no Brasil... Não é tão difícil consertar os erros que, excepcionalmente, estão acontecendo no teu computador.

A mesma coisa que aconteceu com o criador do tópico.
Se clico duas vezes na licença que recebi por mail ou tento incluí-la na aba "Manutenção" do Avast, a mensagem diz "Nenhum conteúdo de licença válido foi encontrado".
Liguei no suporte Técnico que sugeriu que desinstalasse o Avastfree e reinstalasse o Security e o Free não permite desinstalação com a mensagem: "Avast Setup Fatal Error: Error reading product data from "C:\Program Files\AVASTSoftware\Avast\setup\". Setup cannot continue.
Detalhe que fiz a compra porque o Avast free já não estava funcionando e quando clicava no botão CORRIGIR, nenhuma ação era tomada pelo programa.

Com base nessas informações, podes me ajudar?

Obrigado.   
Title: Re: Avast 7 Internet Security
Post by: Lisandro on May 05, 2012, 01:42:22 PM
Quote from: Valdir Boanova on May 05, 2012, 01:30:43 PM
Se clico duas vezes na licença que recebi por mail
Você salvou o arquivo no disco ou está clicando duas vezes sobre ele dentro do email?

Quote from: Valdir Boanova on May 05, 2012, 01:30:43 PM
ou tento incluí-la na aba "Manutenção" do Avast, a mensagem diz "Nenhum conteúdo de licença válido foi encontrado".
Você ainda tem o email na internet? Poderia abri-lo (webmail) e fazer o download da licença (arquivo) novamente?

Quote from: Valdir Boanova on May 05, 2012, 01:30:43 PM
Detalhe que fiz a compra porque o Avast free já não estava funcionando e quando clicava no botão CORRIGIR, nenhuma ação era tomada pelo programa.   
Ah!... O problema é este...
Vou listar abaixo, em inglês, os passos para uma instalação limpa. O importante é o passo 4.
Se precisar de ajuda, volte a pedir.

I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. (Optional) If you want, save your avast! settings for later restoration (Settings > Maintenance > Back up).
4. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
5. Run the avast! Uninstall Utility saved on 1 in Safe Mode (http://www.pchell.com/support/safemode.shtml). Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
6. Install avast! using the setup saved on 2. Boot.
7. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
8. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.