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Help urgently needed
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Topic: Help urgently needed (Read 9761 times)
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Geruwe
Guest
Re: Help urgently needed
«
Reply #15 on:
January 09, 2014, 01:27:39 PM »
I have the same problem, my virus definition is 140109-00 and when I try to update it I got the message "No update available" (in German).
What can I do?
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Filip Havlicek
Avast team
Massive Poster
Posts: 2647
Re: Help urgently needed
«
Reply #16 on:
January 09, 2014, 01:32:55 PM »
Hi,
can you please switch to English and tell me what the exact message is? Thanks.
Filip
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Geruwe
Guest
Re: Help urgently needed
«
Reply #17 on:
January 09, 2014, 01:51:44 PM »
Check for updates now -> You have the latest version.
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Filip Havlicek
Avast team
Massive Poster
Posts: 2647
Re: Help urgently needed
«
Reply #18 on:
January 09, 2014, 01:58:38 PM »
And you still have -00? That's weird. I know it's a pain, but could you try rebooting your device to see if that makes any difference?
Filip
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Geruwe
Guest
Re: Help urgently needed
«
Reply #19 on:
January 09, 2014, 02:19:45 PM »
Still the same, no difference! May be a time problem? The actual time in Germany is 02:19 PM CET.
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Blobba
Jr. Member
Posts: 28
Re: Help urgently needed
«
Reply #20 on:
January 09, 2014, 02:21:20 PM »
I would say no, because I'm located in Germany as well und I updated 2 devices without an issue.
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Filip Havlicek
Avast team
Massive Poster
Posts: 2647
Re: Help urgently needed
«
Reply #21 on:
January 09, 2014, 02:32:21 PM »
That's really weird. Deleting app data in Settings should definitely solve the issue, but you will lose most/all your Mobile Security settings which you probably don't want to.
Can you try on other networks? Like on 3G or some other WiFi.
Filip
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Geruwe
Guest
Re: Help urgently needed
«
Reply #22 on:
January 09, 2014, 02:51:28 PM »
I have deleted the app data and now the app has updatet to version 140109-01 and everything is ok!
Thanks for your help!
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Filip Havlicek
Avast team
Massive Poster
Posts: 2647
Re: Help urgently needed
«
Reply #23 on:
January 09, 2014, 02:52:27 PM »
OK, glad it's working again
Filip
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Help urgently needed