I upgraded to ZoneAlarm free v.7.0.302 about four days ago . Been using ZA for few years now .
Firstly I wasn't pleased to see that it was a whopping 38 MB's , with their security suite bundled along with it . Up until yesterday I'd had no problems and was pleased with it's new "look" . Installed some Audio Visual software a day ago and started getting the BSOD
The Windows error message pointed to
srescan.sys as the source of crash .At the ZoneAlarm forum there's a note that this will be updated , but I aren't interested in waiting . Totally uninstalled ZoneAlarm 7.0.302 , I mean TOTALLY, every trace , and Re-Installed ZoneAlarm 6.5.737.000 .
I've had trouble before with ZA Updates and use this method:
If you are running the free version then turn off ZoneAlarm and rename the folder named "C:\Windows\internet logs" to "oldlogs".
I add to the Target box of the Zone alarm uninstaller Properties box ;( START>Programs>Zone Labs Security>Uninstall ) a space and then /clean , so it looks something like this:
"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean .
Open ZA and turn off the load on boot option, then reboot and then run the uninstaller (the one you changed the
shortcut for) This will get rid of ZA for you. Empty the Recycle bin.
Go to ; HKEY_LOCAL_MACHINE> Software > Locate and delete folder labeled: Zone Labs.
Go to your windows temp folder and delete everything. (C:\Documents and Settings\user name\Local Settings\Temp)
Run The Installer for new version of Zone Alarm .
Reboot .
Now go to the new Internet Logs folder and delete it, and then rename the oldlogs folder back to internet logs.
Haven't had any crashes since reverting back to ZoneAlarm 6.5.737.000 .
As bob3160 said ; " This is probably again one of those individual system problems."