We run an online sales platform serving clients across the country. It's well known in our vertical (telecommunications), and widely used.
Friday June 18 we had angry clients telling us that our platform had been blocked by Avast for URL:Phishing. They are actively losing orders and their clients are questioning the security of the site. I installed Avast to see this for myself, and yes the site is blocked - with no explanation, detail, nothing to go on at all. I seem to only be able to fill out a false positive form. In the case of business sites, including this case, measurable revenue is being lost.
Our platform is on hxxps://order.lvmtech.com - we run on the subdomain which points to our platform. It's proprietary code.
They have a main site which is also blocked: hxxps://www.lvmtech.com - it's WordPress, run by the clients - could this be the cause? Would Avast also block the "order" subdomain?
I need to determine root cause on this block. I've read through the forums and have used various links to scanners and URL analysis tools. Nothing suspicious has shown up.
Are the Avast techs here? Can I find out what's happening?
Thanks very much