Author Topic: Cannot login my account online  (Read 232 times)

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Offline lyc0826

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Cannot login my account online
« on: May 26, 2024, 10:04:26 AM »
I'm a user in China. When I was to login my account on avast.com, I got an error message like "Sorry, Matrix error...". How can I solve this problem? Thank you.

Offline mchain

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Re: Cannot login my account online
« Reply #1 on: May 28, 2024, 06:14:02 AM »
Get that sometimes.  Are you able to access any country outside of China?
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803