Avast community forum
Home
Help
Search
Login
Register
Avast WEBforum
»
Business Products
»
Avast Business
(Moderators:
GeorgeP
,
Daniel2186
,
AlexanderR
) »
incorrect online status
« previous
next »
Print
Pages:
1
[
2
]
Go Down
Author
Topic: incorrect online status (Read 5138 times)
0 Members and 1 Guest are viewing this topic.
Infratech Solutions
Avast Reseller
Massive Poster
Posts: 2447
Mayorista e integrador de Avast en España
Re: incorrect online status
«
Reply #15 on:
January 24, 2024, 12:34:39 PM »
Sorry @tomsc and forum members. I have mixed diferent problems.
Support packages are from devices that show a status of "installing" not the problem about "Last seen".
«
Last Edit: January 24, 2024, 12:37:41 PM by Infratech Solutions
»
Logged
Avast Business
|
Avast Consumo
|
Programa de Partners
.
tomsc
Avast team
Full Member
Posts: 147
Re: incorrect online status
«
Reply #16 on:
January 31, 2024, 07:45:13 AM »
Thank you. Regarding devices stuck in "installing" state. It should be fixed with most devices now. Regarding the "last seen" issue - there are DNS resolution errors in nos.log, can you see in your local network if all DNS requests coming from clients are resolved correctly?
Logged
Infratech Solutions
Avast Reseller
Massive Poster
Posts: 2447
Mayorista e integrador de Avast en España
Re: incorrect online status
«
Reply #17 on:
February 01, 2024, 10:44:27 AM »
I still have several customers with devices with status "Installing..." and "No services".
Logged
Avast Business
|
Avast Consumo
|
Programa de Partners
.
Tom610
Full Member
Posts: 150
Re: incorrect online status
«
Reply #18 on:
March 02, 2024, 11:54:35 AM »
Update: This issue still persists. Had it a week ago with one of my kids Laptops, it then dissapeard. I'm still on it, found a new devices from which I will collect new support file next week.
Logged
Tom610
Full Member
Posts: 150
Re: incorrect online status
«
Reply #19 on:
May 29, 2024, 01:48:25 PM »
Again, this issue is still present: We used to remove an install those clients in the past with customers where we had tech stuff on site but this is not a solution.
Today we found out that clients that have this issue have no Avast available under programs and feature in the control panel...
Logged
Print
Pages:
1
[
2
]
Go Up
« previous
next »
Avast WEBforum
»
Business Products
»
Avast Business
(Moderators:
GeorgeP
,
Daniel2186
,
AlexanderR
) »
incorrect online status