help me im computer stupid

[thumper2975]

i have a virus called    win32:NcaseSpy[Trj]

nothing will take it off ive done spy nucker and avast but still get warning that my pc is infected  


PLEASE HELP!!!!!!!!!!!!!

[.: Mac :.]

try this http://housecall.trendmicro.com

[thumper2975]

housecall didnt see it

[Eddy]

Avast should be able to remove it. Did you run a scan in safe mode? If not the infected file might be in use and therefor can not be repaired/deleted.

[thumper2975]

ive ran the scan every which way i can and it still showing im infected

[RejZoR]

Which operating system do you have? If its Windows Me or XP,than you need to turn off System Restore.

[thumper2975]

i have win xp ive turn it off but then turned it right back on do i leave it off

[RejZoR]

Its enough,when you turn it off,everything gets deleted,including virus. Now just check the system again,so you'll be sure its gone

[thumper2975]

do i leave it off or turn it back on after rebooting?


thanks so much

[RejZoR]

Well if you need it I noticed that its just eating up my precious small disk space and storing viruses,but when i needed it,there was no effect to solve minor problems. So this is the first thing i turn off when i install WinXP You can turn it of ofcourse,but don't forget to scan system again,so you'll be 100% sure its clean.

[Technophobe]

Hi  thumper
Just joined Forum and found your message.  I too am very computer illiterate.  Nice to find a soul mate!
I'm running Avast Home Edition and am very happy with it but I keep getting a notification about this same "virus" every time I log onto the net.  I delete it but back it comes again.   I suppose I should be pleased that Avast finds it but it is annoying.   Did you have any feedback from your message?
Tregards
Technophobe

[Technophobe]

Sorry all those who posted replies - I've found them now.
I'll try the System Restore thing
Thanks

[DavidR]

This forum has a wealth of information available to all - Your first port of call should be to check the forum search tool to check for the name, has anyone else had the problem - was it resolved - how. It is probable that you were not the first to have the problem. A search on ncasespy returns many posts.

Then check google for a search of the reported name, tis can give you a good idea of the virus/trojan, etc. and help to defeat it.

Use the tools first, it is often quicker than waiting for a repeat answer to the problem.