This forum has a wealth of information available to all - Your first port of call should be to check the forum search tool to check for the name, has anyone else had the problem - was it resolved - how. It is probable that you were not the first to have the problem. A search on ncasespy returns many posts.
Then check google for a search of the reported name, tis can give you a good idea of the virus/trojan, etc. and help to defeat it.
Use the tools first, it is often quicker than waiting for a repeat answer to the problem.