Help urgently needed

[Geruwe]

I have the same problem, my virus definition is 140109-00 and when I try to update it I got the message "No update available" (in German).

What can I do?

[Filip Havlicek]

Hi,

can you please switch to English and tell me what the exact message is? Thanks.

Filip

[Geruwe]

Check for updates now  -> You have the latest version.

[Filip Havlicek]

And you still have -00? That's weird. I know it's a pain, but could you try rebooting your device to see if that makes any difference?

Filip

[Geruwe]

Still the same, no difference! May be a time problem? The actual time in Germany is   02:19 PM CET.

[Blobba]

I would say no, because I'm located in Germany as well und I updated 2 devices without an issue.

[Filip Havlicek]

That's really weird. Deleting app data in Settings should definitely solve the issue, but you will lose most/all your Mobile Security settings which you probably don't want to.

Can you try on other networks? Like on 3G or some other WiFi.

Filip

[Geruwe]

I have deleted the app data and now the app has updatet to version 140109-01 and everything is ok!

Thanks for your help!

[Filip Havlicek]

OK, glad it's working again

Filip