Once the preferred support tool has been identified, could it pinned to a forum topic like General Topics or Avast Free/Pro/IS/Premier so it doesn't get "lost" after a couple of days of forum activity? For example, Essexboy has a nice tutorial pinned to viruses and worms to describe in detail how to collect the logs that are needed to clean up an infection.
Along the same line, I tried searching for the clean uninstall process in the forum and couldn't find the actual process, only references to the need to perform it. Its on the avast web site but such niceties as saving the current configuration for a potential reinstall aren't mentioned. I just know the forum regulars could do a more detailed description of how to proceed.
Those two (sub) topics (support tool, clean [avastclear] uninstall) would seem to be a great time saver for requesters & responders if they were readily available.
