Hi Eddy,
Thanks for your swift reply.
I can't send the file from the Virus Chest since when I choose the option in the virus chest Submit to virus lab no splash screen is opened.(No popup)
When I choose restore file and exclude through the virus chest it acts as if it does this, giving me a popup screen asking "Are you sure you want to add the selected files to the list of global exclusions", but then it either does not restore the file at all or just removes it again immediately after doing so.(Choosing restore only gives the same result.)
(If I stay in the folder and press F5 to refresh I don't see the file showing up at all.)
Since I can't get Avast to restore the file I can't upload it through the contact form either.
Disabling the shields (until computer is restarted) doesn't change anything, it still doesn't restore the file from the virus chest and when I choose disable shields permanently the avast ui doesn't open after doing so, so I can't access the virus chest.(And strangely after restarting does start Avast without even asking.)
Oh I'm using Windows 7 Ultimate (64 bit)