Hello all,
It was suggested that I start my own topic because my problem doesn't relate to the one described in
the other thread with the same topic line... so here we go:
For the last few days I've only been getting this failure notification:
Avast doesn't start, my system tray tells me I'm not protected.
I don't recall exactly when it happened for the first time and what I might have done causing it or I'd try to trace back and undo it.
Since then I tried to repair and to reinstall Avast, to no avail.
I got a suggestion to start Terminal services but couldn't work out how (it was meant to help with Windows XP since I overlooked the bit about having a different OS than the one who started that other thread). Maybe it would even help for me but either it's called differently in Windows 8.1 or it's in a different place so I don't find it - or the solution really is something completely different after all.
Some internet research for 'start terminal services windows 8.1' brought up tips about 'How do I enable terminal services on Windows 8' which basically explains how to enable some remote desktop stuff. Even if I thought this couldn't be the right thing, I
still tried it.
So, for the record, my OS is
Windows 8.1, and I use
Avast Internet Security 17.4.2294Please, does someone have an idea what I can do to get Avast running again and could you guide me through the steps?
Thanks in advance for your patience - your help is very much appreciated!
Best regards,
Kerstin
PS: I'd try and contact Avast support but sadly that's impossible because it seems I remembered the wrong password - using the 'forgot password' function doesn't work either because I simply don't get any email from this function (yes, I checked both the spelling of my email address and also my junk folder multiple times and there's clearly nothing), but I definitely registered back then when I purchased the package because it tells me that my email address is in use. So for this forum I registered an account with a different email address but support requires the one that's tied to my Avast ID, which leaves me somewhere in limbo...