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Pro features disappeared but licence still valid
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Topic: Pro features disappeared but licence still valid (Read 2473 times)
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Dr Zyklon
Jr. Member
Posts: 60
Pro features disappeared but licence still valid
«
on:
July 08, 2017, 06:01:47 PM »
My licence for the Mobile Security app is supposed to be valid until November but the pro features have suddenly stopped. The Google store confirms my subscription is still valid. Any suggestions on how to get the pro features back?
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patrice58
Advanced Poster
Posts: 678
I'm a llama!
Re: Pro features disappeared but licence still valid
«
Reply #1 on:
July 08, 2017, 06:20:37 PM »
Have you tried uninstalling and reinstalling AMS?
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Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,
Dr Zyklon
Jr. Member
Posts: 60
Re: Pro features disappeared but licence still valid
«
Reply #2 on:
July 08, 2017, 06:55:00 PM »
Yes but it didn't help
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patrice58
Advanced Poster
Posts: 678
I'm a llama!
Re: Pro features disappeared but licence still valid
«
Reply #3 on:
July 08, 2017, 11:01:09 PM »
Have you tried connecting to avast account as that might work?
Logged
Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,
Dr Zyklon
Jr. Member
Posts: 60
Re: Pro features disappeared but licence still valid
«
Reply #4 on:
July 08, 2017, 11:58:23 PM »
I am connected to my Avast account. While Google Play store says my subscription expires in November, my Avast account says my subscription is valid until the end of 2045.
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Dr Zyklon
Jr. Member
Posts: 60
Re: Pro features disappeared but licence still valid
«
Reply #5 on:
July 09, 2017, 08:01:53 AM »
I tried uninstalling and reinstalling again and after the third try, everything is working properly. Third time lucky
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patrice58
Advanced Poster
Posts: 678
I'm a llama!
Re: Pro features disappeared but licence still valid
«
Reply #6 on:
July 09, 2017, 08:18:55 AM »
I am pleased it worked for you.
Logged
Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,
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Pro features disappeared but licence still valid