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Topic: Web Shield False Positive enquiry (Read 954 times)
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Myles45
Jr. Member
Posts: 96
Web Shield False Positive enquiry
«
on:
January 19, 2024, 01:11:14 PM »
Hi,
I'm looking for some info on what I think may be a false positive I keep getting from my accounting cloud software site related to their live agent.
Can I get it checked somehow? Can I post the alert ID here?
Thanks
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DavidR
Avast Überevangelist
Certainly Bot
Posts: 89660
No support PMs thanks
Re: Web Shield False Positive enquiry
«
Reply #1 on:
January 19, 2024, 01:33:56 PM »
The actual alert ID, doesn't actually show any information, as far as I'm aware it is unique to that detection, and if you got multiple detections they would change.
A screenshot of the Alert with the Details option selected might help.
- Reporting a Possible False Positive File or Website -
https://www.avast.com/false-positive-file-form.php
.
You should get a response in a day or two.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD - 27" external monitor 1440p 2560x1440 resolution - avast! free 24.9.6130 (build 24.9.9452.762) UI 1.0.818/ Firefox, uBlock Origin Lite, uMatrix/ MailWasher Pro/ Avast! Mobile Security
Myles45
Jr. Member
Posts: 96
Re: Web Shield False Positive enquiry
«
Reply #2 on:
January 19, 2024, 01:46:21 PM »
OK here's a screenshot of it now. will I also send to the link you gave?
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DavidR
Avast Überevangelist
Certainly Bot
Posts: 89660
No support PMs thanks
Re: Web Shield False Positive enquiry
«
Reply #3 on:
January 19, 2024, 03:32:58 PM »
Hopefully you will get a response from the Virus Labs team, sent it as soon as you can as there would likely be limited numbers on the weekend.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD - 27" external monitor 1440p 2560x1440 resolution - avast! free 24.9.6130 (build 24.9.9452.762) UI 1.0.818/ Firefox, uBlock Origin Lite, uMatrix/ MailWasher Pro/ Avast! Mobile Security
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