Author Topic: Web Shield False Positive enquiry (Read 948 times)

Myles45 · « **on:** January 19, 2024, 01:11:14 PM »

Hi,
I'm looking for some info on what I think may be a false positive I keep getting from my accounting cloud software site related to their live agent.

Can I get it checked somehow? Can I post the alert ID here?

Thanks

DavidR · « **Reply #1 on:** January 19, 2024, 01:33:56 PM »

The actual alert ID, doesn't actually show any information, as far as I'm aware it is unique to that detection, and if you got multiple detections they would change.

A screenshot of the Alert with the Details option selected might help.

- Reporting a Possible False Positive File or Website - https://www.avast.com/false-positive-file-form.php.
You should get a response in a day or two.

Myles45 · « **Reply #2 on:** January 19, 2024, 01:46:21 PM »

OK here's a screenshot of it now. will I also send to the link you gave?

DavidR · « **Reply #3 on:** January 19, 2024, 03:32:58 PM »

Hopefully you will get a response from the Virus Labs team, sent it as soon as you can as there would likely be limited numbers on the weekend.

Author Topic: Web Shield False Positive enquiry (Read 948 times)

Myles45

Web Shield False Positive enquiry

DavidR

Re: Web Shield False Positive enquiry

Myles45

Re: Web Shield False Positive enquiry

DavidR

Re: Web Shield False Positive enquiry