Author Topic: Web Shield False Positive enquiry  (Read 801 times)

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Offline Myles45

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Web Shield False Positive enquiry
« on: January 19, 2024, 01:11:14 PM »
Hi,
I'm looking for some info on what I think may be a false positive I keep getting from my accounting cloud software site related to their live agent.

Can I get it checked somehow? Can I post the alert ID here?

Thanks

Online DavidR

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Re: Web Shield False Positive enquiry
« Reply #1 on: January 19, 2024, 01:33:56 PM »
The actual alert ID, doesn't actually show any information, as far as I'm aware it is unique to that detection, and if you got multiple detections they would change.

A screenshot of the Alert with the Details option selected might help.

-  Reporting a Possible False Positive File or Website - https://www.avast.com/false-positive-file-form.php.
You should get a response in a day or two.
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Offline Myles45

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Re: Web Shield False Positive enquiry
« Reply #2 on: January 19, 2024, 01:46:21 PM »
OK here's a screenshot of it now. will I also send to the link you gave?

Online DavidR

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Re: Web Shield False Positive enquiry
« Reply #3 on: January 19, 2024, 03:32:58 PM »
Hopefully you will get a response from the Virus Labs team, sent it as soon as you can as there would likely be limited numbers on the weekend.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security