AswMBR scan restarts computer

[marilynosborn]

I have encountered a virus called "Win32 Malware" on my computer, and I have placed it in quarantine. However, when I attempt to delete it, it doesn't get removed from the system. In an attempt to resolve this issue, I followed the instructions provided in this forum post: https://forum.avast.com/index.php?topic=53253.0smash karts.

I have successfully completed the first three steps mentioned in the post, and I have the logs for those steps. However, I encountered a problem when trying to execute the scan using aswMBR. Every time I initiate the scan, my computer restarts repeatedly, preventing me from obtaining the log for that step.

I am seeking assistance to resolve this issue.

[NON]

Hello marilynosborn,

It's a quite old topic, you should follow newer one instead.

Logs to assist in cleaning malware
https://forum.avast.com/index.php?topic=194892.0

But I wonder any of the malware removal specialists are still active here...

[DavidR]

<snip quote>

But I wonder any of the malware removal specialists are still active here...

Unfortunately not, there was very little work for them to do here and they have to keep current.

The Malwarebytes forum does have a section and qualified malware cleaning specialists.

I don't have the URL  to hand.

[Pondus]

The Malwarebytes forum does have a section and qualified malware cleaning specialists.

I don't have the URL  to hand.

https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/

[DavidR]

The Malwarebytes forum does have a section and qualified malware cleaning specialists.

I don't have the URL  to hand.

https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/

Thanks for that I had lost the link.