Author Topic: AswMBR scan restarts computer  (Read 800 times)

0 Members and 1 Guest are viewing this topic.

Offline marilynosborn

  • Newbie
  • *
  • Posts: 1
AswMBR scan restarts computer
« on: January 18, 2024, 11:05:36 AM »
I have encountered a virus called "Win32 Malware" on my computer, and I have placed it in quarantine. However, when I attempt to delete it, it doesn't get removed from the system. In an attempt to resolve this issue, I followed the instructions provided in this forum post: https://forum.avast.com/index.php?topic=53253.0smash karts.

I have successfully completed the first three steps mentioned in the post, and I have the logs for those steps. However, I encountered a problem when trying to execute the scan using aswMBR. Every time I initiate the scan, my computer restarts repeatedly, preventing me from obtaining the log for that step.

I am seeking assistance to resolve this issue.
« Last Edit: January 19, 2024, 02:18:07 AM by marilynosborn »

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Ultra Poster
  • *****
  • Posts: 5513
  • Whatever will be, will be.
Re: AswMBR scan restarts computer
« Reply #1 on: January 18, 2024, 12:27:51 PM »
Hello marilynosborn,

It's a quite old topic, you should follow newer one instead.

Logs to assist in cleaning malware
https://forum.avast.com/index.php?topic=194892.0

But I wonder any of the malware removal specialists are still active here...
Desktop: Win10 Pro 22H2 64bit / Core i5-7400 3.0GHz / 32GB RAM / Avast 23 Premium Beta(Icarus) / Comodo Firewall
Notebook: Win10 Pro 22H2 64bit / Core i5-3340M 2.7GHz / 12GB RAM / Avast 23 Free / Windows Firewall Control
Server: Win11 Pro 23H2 64bit / Core i3-4010U 1.7GHz / 12GB RAM / Avast One 23 Essential

Avast の設定について解説しています。よろしければご覧ください。

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89220
  • No support PMs thanks
Re: AswMBR scan restarts computer
« Reply #2 on: January 18, 2024, 12:38:18 PM »
<snip quote>

But I wonder any of the malware removal specialists are still active here...

Unfortunately not, there was very little work for them to do here and they have to keep current.

The Malwarebytes forum does have a section and qualified malware cleaning specialists.

I don't have the URL  to hand.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37585
  • Not a avast user
Re: AswMBR scan restarts computer
« Reply #3 on: January 18, 2024, 04:48:16 PM »
Quote
The Malwarebytes forum does have a section and qualified malware cleaning specialists.

I don't have the URL  to hand.
https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/


« Last Edit: January 18, 2024, 04:52:59 PM by Pondus »

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89220
  • No support PMs thanks
Re: AswMBR scan restarts computer
« Reply #4 on: January 18, 2024, 06:39:54 PM »
Quote
The Malwarebytes forum does have a section and qualified malware cleaning specialists.

I don't have the URL  to hand.
https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/

Thanks for that I had lost the link.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security