Avast Bank Mode problem

[nad760]

When trying to close the Bank Mode window, my desktop freezes to a white screen and unable to do anything other than "Cntl-Alt-Delete" to reboot. I have tried closing from the window tab AND the main window "X" in top right corner. Both methods freezes computer. This started happening after the last Windows 10 update.

[Libor Šlechta]

Hello nad760,

I am sorry to hear you started to have a problems with bank mode. I tried bank mode on latest Windows 10 and it worked for me and I had no problem after closing the bank mode.

Could you please provide more information so we can try to reproduce the issue with the same configuration?

Please share your browser diagnostic info (enter secure://settings/diagnosticInfo to address bar). Also please share exact Windows 10 version (it can be seen after running winver program - https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808)

[filosofos]

I've just uninstalled and re-installed Avast Secure Browser because I was having problems with the downloader.
Now I've lost Bank Mode, too.  It doesn't appear in the drop-down list and CTRL+B doesn't work either.
And the downloader still doesn't work.

[Libor Šlechta]

Hello filosofos,

Could you share more information about your problems?

Follow steps from my previous post to share your versions of antivirus, browser and Windows OS.

Also please clarify what you mean by "the downloader" and describe what problem you are encountering.
I saw your second post in different thread. Please do not report the same issue twice.