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Feedback after reporting false positive
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Topic: Feedback after reporting false positive (Read 349 times)
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Paul Blueberry
Jr. Member
Posts: 41
Feedback after reporting false positive
«
on:
September 11, 2024, 03:40:58 AM »
If I report a false positive (send the file for analysis to Avast through the GUI of the antivirus), is there a feedback, when the analysis is done? Will I know, what the decision was? Virus or indeed false positive?
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DavidR
Avast Überevangelist
Certainly Bot
Posts: 89670
No support PMs thanks
Re: Feedback after reporting false positive
«
Reply #1 on:
September 11, 2024, 11:31:59 AM »
Direct email response ceased a couple of months ago - the only thing on the Report form now is that it will be investigated within 48 hours and if found to be False it will be removed. Personally I don't like this, as it is likely to generate more FP reports, which may or may not reduce that feedback workload.
My interpretation of that is - Essentially if after that time frame it is still detected after the Web Shield or File System Shield or scan if it is still detected the detection is considered good
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Paul Blueberry
Jr. Member
Posts: 41
Re: Feedback after reporting false positive
«
Reply #2 on:
September 12, 2024, 02:58:37 AM »
So, there is absolutely no feedback. Thank you. Good to know.
(What you described is guessing, and not feedback.)
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Feedback after reporting false positive