Hi,
Sorry i've not replied, I've been away for a while.
Will update profile etc and look at the last few comments for improving things.
Since all of this the problem laptop has been sorted. However, it would appear my laptop possibly has a virus. My son was using the machine whilst we were away and I don't know whether he's updated MWB, but it seems somethings got in there to stop that updating. Avast has picked up something and put it in the chest, but not sure what I need to do with it now.
Anyway, will update this post and post another on a new problem!!