cojo,
It is not unusual for a user to come here without answers....
Why would they then come? We enjoy helping others especially those who cherish Avast the way I do, and others like Technical, Culpeper, Pavel, VLK and Igor from the Avast team.
IM is simple to use. Click on the IM icon under the user name and send your message. It will appear when the user signs on in the upper top edge of the screen next to the Avast logo banner.
Ask what you wish when you need to, or ask for help on whatever.
Try to post your new topic in the correct section.
Take Care and hope your recovery goes well,
Techie