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Author Topic: Help  (Read 11388 times)

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Offline essexboy

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Re: Help
« Reply #15 on: July 09, 2012, 08:10:59 PM »
Did you press run scan or run fix ?

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DAlbin

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Re: Help
« Reply #16 on: July 09, 2012, 08:13:33 PM »
On which one? I can run it again if needed.
« Last Edit: July 09, 2012, 08:19:11 PM by DAlbin »
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Offline essexboy

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Re: Help
« Reply #17 on: July 09, 2012, 08:53:21 PM »
The OTL scan failed so I would like you to run it again 

  • Run OTL

  • Select All Users
  • Under the Custom Scan box paste this in
Code: [Select]
netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
HKEY_CURRENT_USER\Software\Microsoft\Windows Media\WMSDK\Local\AutoProxyCache /s
CREATERESTOREPOINT
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Post both logs
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DAlbin

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Re: Help
« Reply #18 on: July 09, 2012, 09:39:18 PM »
I tried to download OTL and got this message 403 Forbidden.Access to this resource on the server is denied! Is there another way to download it? Thank You
« Last Edit: July 09, 2012, 09:42:43 PM by DAlbin »
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Offline essexboy

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Re: Help
« Reply #19 on: July 09, 2012, 11:21:54 PM »
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DAlbin

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Re: Help
« Reply #20 on: July 10, 2012, 02:46:44 PM »
Here it is.
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Offline essexboy

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Re: Help
« Reply #21 on: July 10, 2012, 03:35:50 PM »
Could you let me know if this stops the alerts

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


    Quote
    :OTL
    IE - HKLM\..\SearchScopes\{56256A51-B582-467e-B8D4-7786EDA79AE0}: "URL" = http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=ZRxdm1035DUS&ptb=glO5Zq9PaoYTtdaBwVJFjw&ind=2010111308&ptnrS=ZRxdm1035DUS&si=&n=77cfdd4c&psa=&st=sb&searchfor={searchTerms}
    IE - HKU\S-1-5-21-2025429265-1078145449-725345543-1003\..\URLSearchHook: {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\bar\2.bin\MWSSRCAS.DLL (MyWebSearch.com)
    IE - HKU\S-1-5-21-2025429265-1078145449-725345543-1003\..\SearchScopes\{56256A51-B582-467e-B8D4-7786EDA79AE0}: "URL" = http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=ZRxdm1035DUS&ptb=glO5Zq9PaoYTtdaBwVJFjw&ind=2010111308&ptnrS=ZRxdm1035DUS&si=&n=77cfdd4c&psa=&st=sb&searchfor={searchTerms}
    FF - HKLM\Software\MozillaPlugins\@mywebsearch.com/Plugin: C:\Program Files\MyWebSearch\bar\2.bin\NPMyWebS.dll (MyWebSearch.com)
    O2 - BHO: (MyWebSearch Search Assistant BHO) - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\bar\2.bin\MWSSRCAS.DLL (MyWebSearch.com)
    O2 - BHO: (mwsBar BHO) - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL (MyWebSearch.com)
    O3 - HKLM\..\Toolbar: (My Web Search) - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL (MyWebSearch.com)
    O3 - HKLM\..\Toolbar: (Search Toolbar) - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files\Search Toolbar\SearchToolbar.dll ()
    O3 - HKU\S-1-5-21-2025429265-1078145449-725345543-1003\..\Toolbar\WebBrowser: (My Web Search) - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL (MyWebSearch.com)
    O3 - HKU\S-1-5-21-2025429265-1078145449-725345543-1003\..\Toolbar\WebBrowser: (Search Toolbar) - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files\Search Toolbar\SearchToolbar.dll ()
    O4 - HKLM..\Run: [My Web Search Bar Search Scope Monitor] C:\Program Files\MyWebSearch\bar\2.bin\M3SRCHMN.EXE (MyWebSearch.com)
    O4 - HKLM..\Run: [MyWebSearch Email Plugin] C:\Program Files\MyWebSearch\bar\2.bin\MWSOEMON.EXE (MyWebSearch.com)

    :Files
    ipconfig /flushdns /c
    C:\Program Files\MyWebSearch
    C:\Program Files\Search Toolbar

    :Commands
    [purity]
    [resethosts]
    [emptytemp]
    [CREATERESTOREPOINT]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
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DAlbin

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Re: Help
« Reply #22 on: July 10, 2012, 04:09:47 PM »
Still getting the alerts.
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Offline essexboy

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Re: Help
« Reply #23 on: July 10, 2012, 04:12:33 PM »
OK lets increase the strength

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
  • Accept the disclaimer and allow to update if it asks




  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.[/b]
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.



Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
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DAlbin

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Re: Help
« Reply #24 on: July 10, 2012, 07:59:55 PM »
It seems to be working correctly now. Does it turn avast back on automatically? I can't find the C:\ComboFix.txt I closed it out thinking that it would be saved. Thank You for all your help. Do I need to keep OTL, ComboFix and MBR on my desktop?
« Last Edit: July 10, 2012, 08:11:30 PM by DAlbin »
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Offline essexboy

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Re: Help
« Reply #25 on: July 10, 2012, 08:26:52 PM »
Let it run for a day or so and if you are happy I will remove them cleanly
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DAlbin

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Re: Help
« Reply #26 on: July 10, 2012, 10:03:51 PM »
Okay, Thank You.
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DAlbin

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Re: Help
« Reply #27 on: July 16, 2012, 03:47:28 AM »
Hello,
   It is running pretty good now. How do we remove OTL, ComboFix and MBR on my desktop?
                                            Thank You for allyour help.
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Offline DavidR

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Re: Help
« Reply #28 on: July 16, 2012, 12:40:18 PM »
When essexboy is back on-line later today (now 11:40am in the UK), he will give instructions on how to do that and general advice.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline essexboy

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Re: Help
« Reply #29 on: July 16, 2012, 03:28:08 PM »
Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Quote
    :Commands
    [resethosts]
    [emptytemp]
    [CLEARALLRESTOREPOINTS]
     [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Remove ComboFix
  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall
     (Notice the space between the "x" and "/")
    then click OK



  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.
   Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:
  • Go to this site  and click Do I have Java
  • It will check your current version and then offer to update to the latest version
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave:
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