Double installation

[Chessnut]

My friend has avast home on her laptop, windows says there are two 2 anti virus systems on her laptop and I can only find avast, but when it updates it does it twice. when using revo to find what programs there are Avast only shows up once. any thoughts please.

[CraigB]

Does windows say two antiviruses or two spyware applications ? if the latter windows defender might still be active which can be disabled as it's not needed.

The double update is a known problem if you search the forum and will be fixed in the next program update.

[Pondus]

we can find out what is installed if you attach a OTL log.....

http://forum.avast.com/index.php?topic=53253.0

[DavidR]

@  Chessnut
I think that (running an OTL scan) would be a sledgehammer to crack a nut, just to find out what AVs are installed, the Windows Security Center (or Action Center) should indicate what they are. Then it is a case of uninstalling one of them.

I suspect that "but when it updates it does it twice" is our old friend the double update notification, it isn't actually doing two updates.

[Chessnut]

Hi, Yes two anti virus progs. And looking in the program folder, there is only one.
 I have just uninstalled using the avast tool and it did uninstall two versions, I then installed a new one did a restart after all tasks completed it then did an update...twice...! The avast I have on my system is OK

[CraigB]

I gather that means it's all fixed then, Great

[Chessnut]

The laptop still updates twice and that is with a new installation

[CraigB]

The laptop still updates twice and that is with a new installation

It only update's once but will sound twice with the popup on the second sound, it's a known bug and should be fixed with the next program update, nothing to worry about