Author Topic: Win32:Malware-Gen Please help! ahh Logs attached  (Read 6152 times)

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Offline Slednecks90

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Win32:Malware-Gen Please help! ahh Logs attached
« on: July 30, 2012, 06:08:54 AM »
Hello!  i have avast as my main virus protection and i keep getting popups for "Win32:Malware-Gen" "Win32:Downloader-PKU [Trj]" and another "URL:Mal" as well. Those are the ones that keep popping up.. I hope you can help thank you very much for your time!

Offline Pondus

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Re: Win32:Malware-Gen Please help! ahh Logs attached
« Reply #1 on: July 30, 2012, 06:15:44 AM »
do you also have a Malwarebytes quick scan log?

Offline Slednecks90

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Re: Win32:Malware-Gen Please help! ahh Logs attached
« Reply #2 on: July 30, 2012, 06:20:49 AM »
This happened when i was searching for a good antivirus program, i had previously uninstalled all my antivirus and tried to install avast! I tried a few things before avast but i cant remember what they were called. This happened a few days ago. I quick scan with avast and nothing shows up, even Spybot search and destroy nothing appears now. hope this helps a bit thanks! And yes i do sorry here it is hope its the right one!

Offline Pondus

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Re: Win32:Malware-Gen Please help! ahh Logs attached
« Reply #3 on: July 30, 2012, 06:26:37 AM »
Quote
even Spybot search and destroy nothing appears now
that you can uninstall.....it is obsolete with todays malware


malware removers are notified: it may take many hours before one arrive so be patient

Offline Slednecks90

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Re: Win32:Malware-Gen Please help! ahh Logs attached
« Reply #4 on: July 30, 2012, 06:30:45 AM »
will do, no rush here just happy someone out there is willing to help!:) thanks!

Offline essexboy

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Re: Win32:Malware-Gen Please help! ahh Logs attached
« Reply #5 on: July 30, 2012, 03:56:30 PM »
Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


    Quote
    :OTL
    SRV:64bit: - [2012/06/06 09:14:32 | 000,185,856 | ---- | M] () [Auto | Running] -- C:\Program Files\Web Assistant\ExtensionUpdaterService.exe -- (Web Assistant Updater)
    FF - prefs.js..browser.search.defaultenginename: "MyStart Search"
    FF - prefs.js..browser.search.selectedEngine: "MyStart Search"
    FF - prefs.js..browser.startup.homepage: "http://mystart.incredibar.com/mb128?a=6OyJeBBqK7&i=26"
    FF - prefs.js..keyword.URL: "http://mystart.incredibar.com/mb128/?loc=IB_DS&a=6OyJeBBqK7&&i=26&search="
    64bit-FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{336D0C35-8A85-403a-B9D2-65C292C39087}: C:\PROGRAM FILES\WEB ASSISTANT\FIREFOX [2012/07/27 11:27:18 | 000,000,000 | ---D | M]
    FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{336D0C35-8A85-403a-B9D2-65C292C39087}: C:\Program Files\Web Assistant\Firefox [2012/07/27 11:27:18 | 000,000,000 | ---D | M]
    FF - HKEY_CURRENT_USER\software\mozilla\Firefox\Extensions\\{E9D6DF80-D81C-11E1-8270-B8AC6F996F26}: C:\Users\Ev\AppData\Local\{E9D6DF80-D81C-11E1-8270-B8AC6F996F26}\ [2012/07/27 11:57:32 | 000,000,000 | ---D | M]
    [2012/07/27 11:27:12 | 000,002,203 | ---- | M] () -- C:\Users\Ev\AppData\Roaming\Mozilla\Firefox\Profiles\25u0r4l9.default\searchplugins\MyStart Search.xml
    O2:64bit: - BHO: (Web Assistant) - {336D0C35-8A85-403a-B9D2-65C292C39087} - C:\Program Files\Web Assistant\Extension64.dll ()
    O2 - BHO: (Web Assistant) - {336D0C35-8A85-403a-B9D2-65C292C39087} - C:\Program Files\Web Assistant\Extension32.dll ()
    O3 - HKU\S-1-5-21-3390511408-1439117426-1155994393-1001\..\Toolbar\WebBrowser: (no name) - {BA14329E-9550-4989-B3F2-9732E92D17CC} - No CLSID value found.

    :Files
    ipconfig /flushdns /c
    C:\Windows\assembly\GAC_32\Desktop.ini
    C:\Windows\assembly\GAC_64\Desktop.ini
    C:\Program Files\Web Assistant
    C:\Users\Ev\AppData\Local\Google\Chrome\User Data\Default\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd
    C:\Windows\Installer\{dbd0ceb8-3285-6a9c-333e-d4bee0b1c725}
    C:\Users\Ev\AppData\Local\{dbd0ceb8-3285-6a9c-333e-d4bee0b1c725}

    :Commands
    [purity]
    [resethosts]
    [emptytemp]
    [CREATERESTOREPOINT]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
  • Accept the disclaimer and allow to update if it asks




  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.[/b]
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

Offline Slednecks90

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Re: Win32:Malware-Gen Please help! ahh Logs attached
« Reply #6 on: July 30, 2012, 06:19:07 PM »
ok running them now thank you very much for the help:) much appreciated i will get back to you when i am finished!

Offline Slednecks90

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Re: Win32:Malware-Gen Please help! ahh Logs attached
« Reply #7 on: July 30, 2012, 07:15:56 PM »
Here are the logs from combofix and OTL, my laptop seems to be working good now no avast or Mbam popups, had to restart after it said internet explorer was marked for deletion and it works now, Should i delete all the programs ive downloaded or should i keep Mbam running in system tray just in case? also i have two greyed out or hidden "Dektop.ini" and one "WRL0001.tmp"  on my desktop as well as a copy of my "resume.doc" that is greyed its now named with a $ in front of it. I still have the original resume.doc and can open and view it fine just those four greyed out files. new word documents work fine i just had to find my product key again and type that back in before i could use microsoft word. Thanks!

Evrett

Offline essexboy

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Re: Win32:Malware-Gen Please help! ahh Logs attached
« Reply #8 on: July 30, 2012, 07:36:59 PM »
The greyed out files are word backups that you would not normally see, it is just that my tools have revealed hidden system files.  They will be reset at the end

Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Quote
    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Remove ComboFix

  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK



  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Go to control panel
  • Select folder options (Appearance > Folder options in category view)
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:
  • Go to this site  and click Do I have Java
  • It will check your current version and then offer to update to the latest version
SPRING CLEAN

To manually create a new Restore Point
 
  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create
Now we can purge the infected ones
  • GoStart > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.  Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?

Keep safe  :wave:

Offline Slednecks90

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Re: Win32:Malware-Gen Please help! ahh Logs attached
« Reply #9 on: July 30, 2012, 08:04:13 PM »
wow perfect!! great job you are amazing sir thank you so much for the VERY detailed help and the fast replies made everything so easy and quick:):) deffinately reccomending you guys to all my friends and family you guys rock!

Computer runs toothpaste minty fresh! Also one more question, I have alienware and they are reccomending me to use a system backup on a CD or flash drive, Should i follow through with this? or just keep my system restore Thanks! Cheers:)

Evrett

Offline Slednecks90

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Re: Win32:Malware-Gen Please help! ahh Logs attached
« Reply #10 on: July 30, 2012, 08:38:18 PM »
Oh and also about the java you said was out of date, I checked on the website " You have the recommended Java installed (Version 6 Update 33). " does that mean i have old java i do not need? Thanks!

Evrett

Offline essexboy

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Re: Win32:Malware-Gen Please help! ahh Logs attached
« Reply #11 on: July 30, 2012, 08:48:45 PM »
The latest Java is Version 7 Update 5.   
http://java.com/en/download/index.jsp

Old Javas are generally full of security loopholes 

Offline Slednecks90

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Re: Win32:Malware-Gen Please help! ahh Logs attached
« Reply #12 on: August 06, 2012, 07:55:53 PM »
Hello again! Sorry i was out of town for work for the past week, My computer has been running great except for my IE keeps telling me randomly it has stopped working and closes the page, it gets really annoying and hope its just an update fix im not sure what to do there. Other than that nothing has been popping up on avast and running clear:)

Offline essexboy

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Re: Win32:Malware-Gen Please help! ahh Logs attached
« Reply #13 on: August 06, 2012, 08:51:45 PM »
Could you reset IE to defaults

Go to control panel internet options > Advanced > Reset advanced options

Offline Slednecks90

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Re: Win32:Malware-Gen Please help! ahh Logs attached
« Reply #14 on: August 06, 2012, 09:00:45 PM »
Ok i will try that and keep u updated thanks!:)