bug in my.avast.com

[Arsh de Grand]

hi guys i think there is a bug with my.avast.com see pictures

(but first of all my system info)

phone = android galaxy s2 i9100 xwlpt 4.0.4 (stock) ,Rooted with siyah kernel 4.1rc1 (latest) +superSU



now to the problem



as you can see in upper picture it says my Security Status is UNSECURED 


but on my phone it's SECURED




my avast! +AT is all up to date







AT is installed as root + device admin



but on my.avast.com it says my Real-Time shields are off but they all are on


can you guys please fix this bug ?
anyway that my.avast feature is awesome

[Ondra Cermak]

Thanks for the extensive report! I'll take a look at it.

Meanwhile, could you please try to disable sending of the account status and then enable it again? It should send the current status right away. Then go to the my.avast.com and check the "Last Communication" field on the Security Info tab. There should be something like "1 minute ago".

Thanks,

Ondra

[Arsh de Grand]

well thanks ,that worked





but just a sujestion can you guys please add an option in my.avast.com "REOLAD device state " that will be helpfull

[Ondra Cermak]

The state of the device is sent once every hour (it can be set on the avast! Account screen on your phone down to 1 minute). On the web, just press F5 or go to another page and back, if you want to see the new state

Anyways, I'm glad that worked,

Ondra

[Arsh de Grand]

The reloading web page won't reload device state :/. and setting "send device stat per minute will be huge battery hog 

[Ondra Cermak]

Yeah, don't set it to 1 minute, 1 hour is the most reasonable default .

Reloading the web won't reload the device state, if there is no new information about it. But when the phone sents a new state (once every hour), then you have to reload the web to see the new state there.

Ondra

[Arsh de Grand]

That's why i think having "reload device state" on my.avast.com will be helpful 

[larsnet]

I have the same problem.


All is green but still it's "Unsecured".
I removed my cell phone from the account and linked it again, but that didn't work.
Also the cellphone connected serveral times today, and the status stays the same.

I have the default connection time of a hour.

[Filip Havlicek]

Hi,

I can try to check if you send me your email to havlicek[at]avast[dot]com.

Filip

[larsnet]

i send you a mail that contains my login mail adress.

[larsnet]

Any update on this issue?? 

[Filip Havlicek]

Hi,

sent you an email before a day or two. Did you receive it?

Filip

[larsnet]

Sorry,  i see the e-mail yes.
The problem still exsist.

[Pau1ey]

I'm having this issue as well, screenshot attached.

[roygbiv]

Possible solution if yours is like mine. On your device, make sure App Shield, Web Shield and Message Shield are all checked.

I had the same issue when I installed avast a few days ago. Basically, I had the web shield and part of the app shield (scan apps on execution) disabled/unchecked. It took me a while to figure this out because on the device it says secured.