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Author Topic: Downloads will not work  (Read 2710 times)

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franglais

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Downloads will not work
« on: August 23, 2012, 09:29:30 AM »
My Avast protection was about to run out.  I've downloaded it twice, the first time I chose the option to restart later but when I restarted, the Avast symbol told me I was unprotected.  The second time I chose the option to re-start immediately but the Avast programme still isn't working.  I am using Firefox and Windows Vista.  Please advise.
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Offline Asyn

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Re: Downloads will not work
« Reply #1 on: August 23, 2012, 09:40:02 AM »
- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mikaelrask

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Re: Downloads will not work
« Reply #2 on: August 23, 2012, 09:42:45 AM »
you could try a fresh installation from scratch. but will need the information asyn ask in her post above mine.
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Windows 8.1 amd a10-5700 64 bit
12 GB ram 1 tb hard drive. Avast 18, MBAM

franglais

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Re: Downloads will not work
« Reply #3 on: August 23, 2012, 10:45:25 AM »
It is the Avast free version which I've already had running for a year.
The operating system is Windows Vista Home Premium 32 bit.
I have no other security-related software installed.
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Offline Asyn

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Re: Downloads will not work
« Reply #4 on: August 23, 2012, 11:15:11 AM »
1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

franglais

  • Guest
Re: Downloads will not work
« Reply #5 on: August 23, 2012, 01:55:51 PM »
It's working now.  Had to download twice more as I hadn't noticed the pre-ticked options for Google Chrome which I didn't want.  Thank you for your help.
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Offline Asyn

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Re: Downloads will not work
« Reply #6 on: August 24, 2012, 07:50:52 AM »
You're welcome.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
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