corrupted avast - can't uninstall

[mouse]

I am afraid my Avast has become corrupted. I would like to uninstall it completely and then do a fresh install. However, trying to do it via add/remove programs in XP does not work. While the program is listed there, pressing the button just shows the hourglass for a second but nothing ever happens. Is there another way to clean out the files properly before a reinstall? 

[DavidR]

Why not try a repair of the installation first.

Add Remove programs, avast! Anti-Virus, Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.

[mouse]

David, thanks but I only see the normal stuff add/remove, windows components etc but no repair :'(

I guess that function will be available once you click on change/remove but when I press this button, nothing happens. It does not open any further screen

[inthewildteam]

@ mouse
the option should appear (from your screenshot) after clicking change/remove ...... you might have to scroll down in the avast option screen to see the repair option

[mouse]

I guessed that already but I can't get that far.
When pressing the change/remove button in XP nothing happens, I do not get to the next screen where I could choose remove or repair.

[inthewildteam]

I guessed that already but I can't get that far.
When pressing the change/remove button in XP nothing happens, I do not get to the next screen where I could choose remove or repair.

You could try here

http://www.avast.com/eng/avast_uninstall_util.html

[mouse]

  Great, that's what I was looking for. Worked fine and I have now reinstalled the program and wait for the outcome of my first scan
Thanks for your help

[inthewildteam]

@ mouse,

good that your problem was resolved and thanks for posting the outcome (it'll help other users)

Don't be a stranger, there's a wealth of knowledge here, and maybe some cheese also 

[garyb]

@mouse
I notice that you seem to have Symantec products listed there on your system.  I'd suggest you search these forums to discover what problems that might lead to...
It's highly recommended (probably even required) that you remove Norton (or most any other AV for that matter) for Avast to work properly.

[inthewildteam]

@mouse
I notice that you seem to have Symantec products listed there on your system.  I'd suggest you search these forums to discover what problems that might lead to...
It's highly recommended (probably even required) that you remove Norton (or most any other AV for that matter) for Avast to work properly.

Like I said "wealth of knowledge"

Well spotted!

Mea culpa 

[mouse]

  This is a remnant of my "wild" past. The actual program had already been removed but I guess I forgot about the two remaining update/rego thingies. Consider it done - No more Norton on this PC

[inthewildteam]

This is a remnant of my "wild" past. The actual program had already been removed but I guess I forgot about the two remaining update/rego thingies. Consider it done - No more Norton on this PC

Problem solved mouse?

[mouse]

  Sure, everything is fine now