Virus Found But Error: The Request is not supported (50)

[bbowers0650]

Still unable to connect to internet.  Tried doing windows network diagnostics and it is still running so dont know if it is stuck (over an hour)--computer is so very laggy now in regular mode, a popup came up that was shaded black but at the top it said "AvastUI.exe"  Application Error with an OK button.  I am still anxiously awaiting your reply.  Really would like to get the internet connected.  I have wireless connection on this computer. 

[essexboy]

To download directly to the desktop use IE and right click the links and select Save As..  You will then be able to specify the desktop as the target location

OK to remove and then reinstal Avast
Download the latest version to your desktop from here
Download aswClear from here
Go to Programs and Features > add/remove and uninstall Avast
Reboot back to safe mode and run aswClear (select versions 6/7 of Avast ) once for each version, no need to reboot in between
After the last one reboot

Install the updated Avast

Just delete the combofix programme from where it is now the remaining folders are not a problem
Yes it can be transfered acroos on a flash drive and then copied to the desktop

[bbowers0650]

OK, I will proceed.  Can I remove the Avast program and combofix file in safe mode if I have problems in normal mode?

[essexboy]

Certainly...  As an aside all my programmes have now been updated to detect this variant

[bbowers0650]

OK, I reinstalled the Avast and did the asw clear twice.  Deleted the folder for combo fix.  Still no internet.     What next?

[essexboy]

Could you now run the fresh copy of Combofix please and then this small programme to check your net registry/file items

run farbar service scanner



Tick "All" options.
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.

[bbowers0650]

OK, I want to make sure Avast is disabled and I did it right this time.  What do I do to disable it?  Also, I can still do this in safemode, right?  Meaning disable Avast and run the other programs.

[essexboy]

All this can be done from safe mode

To disable Avast
Right click the orange blob and select Shield Control
Select for one hour
Then run Combofix, it will still detect the low level Avast drivers but that will not be a problem

[bbowers0650]

I feel so stupid but in safe mode, when I rghtclick the orange blob on the left side, it does not do anything.  It  does state that manual scans are available but realtime protection is not.  Is it because I am not connected to the internet?

[essexboy]

No in safe mode only the basics work on Avast, so you are good to run combofix 

[bbowers0650]

Tried to run combofix and got message that it detected the antivirus program and to disable it, I hit OK and it completely disappeared.  so I double clicked it again, and got this error message.  This was done in safe mode.  Did not click anything more.

[essexboy]

This is becoming very annoying for you I am afraid..  This one hit us unawares, you must have had the first copy

• Download RogueKiller  and save it on your desktop. 
  
• Quit all programs
• Start RogueKiller.exe.
  
• Wait until Prescan has finished ... 
•     Click on Scan

   
 

• Wait for the end of the scan. 
• The report has been created on the desktop. 
• Click on the Delete button.

     

• The report has been created on the desktop.

• Next click on the ShortcutsFix   
  
  
• The report has been created on the desktop.

Please post:    All RKreport.txt text files located on your desktop.

[bbowers0650]

lucky me!  By the way, I don't know how long you work but if this continues the next day, We will be leaving to go to my son's house--a 9 hour drive tomorrow morning our time, so if you don't hear from me right away, that will be the reason.  Would love to get this resolved today.  OK, will continue ...

[DavidR]

Time Zone ping pong is probably going to the biggest hassle as it is already 10:21pm in the UK.

[essexboy]

I am a tad hopeful as RogueKiller was also updated yesterday for this

But I am not concerned about time, I will work with you