Author Topic: Help Needed Very Quickly!!!  (Read 4084 times)

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Offline SerenityVerdant

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Help Needed Very Quickly!!!
« on: September 18, 2012, 08:44:50 AM »
Four times now I have had to do a system restore and I did not understand why. I open up my avast! and it says that the entire service has just stopped. I got no warning or anything like that, so it just randomly decided to stop protecting my computer. Looking through the other forums, it said that you had to install and then re-install it, so I did.

Problem is... I paid for the best service for 1 year and now I am stuck with the free stuff, which obviously doesn't do everything I paid for it to do. How exactly do I get my actual product back?

Also... why is it saying that avast! is a threat? That isn't exactly reassuring...
« Last Edit: September 18, 2012, 08:46:37 AM by SerenityVerdant »

Offline Pondus

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Re: Help Needed Very Quickly!!!
« Reply #1 on: September 18, 2012, 08:50:05 AM »
When doing system restore you must turn off avast self protection first.....if not it will be messed up

So now you need to uninstall it using the uninstall tool and install again

Offline Pondus

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Re: Help Needed Very Quickly!!!
« Reply #2 on: September 18, 2012, 08:53:13 AM »
Read instructions before use.  http://www.avast.com/uninstall-utility

Offline Pondus

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Re: Help Needed Very Quickly!!!
« Reply #3 on: September 18, 2012, 08:57:38 AM »
Your last sentence ......something is saying avast is a threat.  ???

Explain please..... What who say what ?

Offline SerenityVerdant

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Re: Help Needed Very Quickly!!!
« Reply #4 on: September 18, 2012, 09:42:32 AM »
Every time I go to avast.com, it comes up saying "threat has been detected". I leave it on the site, it repeats the same thing. If I exit the site, it stops saying and then I return and it says it again.

And your solution did not answer my question... I just wanted to know how I get what I paid for? I paid for a year, but after uninstalling and installing again, I am stuck with the free anti-virus. I want to know how I get back to my 1 year thing.

Offline Pondus

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Re: Help Needed Very Quickly!!!
« Reply #5 on: September 18, 2012, 09:49:45 AM »
Quote
Every time I go to avast.com, it comes up saying "threat has been detected". I leave it on the site, it repeats the same thing. If I exit the site, it stops saying and then I return and it says it again
Sounds like you have a infection


Quote
And your solution did not answer my question... I just wanted to know how I get what I paid for? I paid for a year, but after uninstalling and installing again, I am stuck with the free anti-virus. I want to know how I get back to my 1 year thing
You have to insert the license file you got in the mail

Offline SerenityVerdant

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Re: Help Needed Very Quickly!!!
« Reply #6 on: September 18, 2012, 09:53:33 AM »
But... I didn't get anything in the mail. How do I go about finding out this license thing?

Offline Pondus

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Re: Help Needed Very Quickly!!!
« Reply #7 on: September 18, 2012, 09:54:02 AM »
To check for infections.....follow guide and attach logs....not copy and paste

http://forum.avast.com/index.php?topic=53253.0
adwcleaner / malwarebytes / otl / aswmbr logs



Then a specialist will have a look later today

Offline Pondus

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Re: Help Needed Very Quickly!!!
« Reply #8 on: September 18, 2012, 09:55:24 AM »
But... I didn't get anything in the mail. How do I go about finding out this license thing?
Contact sales support.  http://www.avast.com/contacts

Offline SerenityVerdant

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Re: Help Needed Very Quickly!!!
« Reply #9 on: September 18, 2012, 09:59:26 AM »
I will try. Thank you.

Offline Pondus

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Re: Help Needed Very Quickly!!!
« Reply #10 on: September 18, 2012, 10:00:43 AM »
When you buy something it is normal to get some kind of confirmation ?

Offline CraigB

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Re: Help Needed Very Quickly!!!
« Reply #11 on: September 18, 2012, 11:13:20 AM »
But... I didn't get anything in the mail. How do I go about finding out this license thing?
You would have been sent a license file to your email if you had previously registered a paid version of avast, if you did not save the email then the link Pondus supplied will help you to have it resent.