Root Install Problems

[REDACTED]

I seem to be having a problem... I installed avast on a rooted phone and thought I installed anti-theft with root permissions, but when I go into the anti-theft settings all the rooted settings are still greyed out. I tried an uninstall and re-install but that didn't change anything. So, how do I properly do a rooted install?

[Lisandro]

You need to configure anti-theft (giving your name, PIN, friends number, etc.) and be able to start (enable) anti-theft.
Then the other settings should be available.
Am I reading wrong what you've posted?

[reinhardholzner]

i think the problem is a different one. it is not enough to just install Anti-Theft on a rooted phone. you'll need to specify in setup -> Advanced Mode -> install rooted in order to use the functions.

[REDACTED]

I did do that... I uninstalled the whole thing, according to the directions in the guide.  I then reinstalled the whole thing again but it didn't give me the option of advanced install and so it installed without any options again...

How do I get it to give me the option of an advanced install?

[reinhardholzner]

hm maybe you are still running on an old avast! Mobile Security version? Try to upgrade on market and perform install again.

[zbskrn]

hi I have a rooted galaxy S3 and in experiencing the same problem. I installed avast anti-theft but it will not give me any of the advanced options. I've tried uninstalling and reinstalling without success. When I go to  settings, anti-theft, system state root installation is no. How do I change this.

Thank you

Zb Kornecki

model sgh-i747
android version 4.0.4
kernel version 3.0.8-599060-user

[reinhardholzner]

you need to choose "advanced installation" during installation of Anti-Theft, and there choose rooted installation. Did you do that?

[avast_anti-theft]

Please visit the link below for step by step instructions for installing root version of avast anti-theft.

http://mobunite.com/index.php/topic,5.0.html

[MikZ]

That link is broken. Do you have an update, please, or better yet, correct instructions? There is no 'advanced installation' option when I uninstall and reinstall Avast Mobile Security & Antitheft. It just installs like any other Android app.

[Lisandro]

There is no 'advanced installation' option when I uninstall and reinstall Avast Mobile Security & Antitheft. It just installs like any other Android app.

Is your device rooted?

[Werner]

Hello,

I suppose you tried to install rooted by installing "Update Agent" from Google Play.
Instead you should open Mobile Security and select "Anti-Theft (install)".
Now you'll find the "advanced installation" option, which will offer you a rooted installation.

To avoid this problem we specifically instruct our users not to install Upate Agent (=Anti-Theft) from google play directly:

Do not install this without being sent here from avast! Mobile Security first.

have a nice day,
Werner

[bocin]

Werner, there is no such instruction on Google Play Anti-Theft anymore.
I can see that Avast tries to make Anti-Theft as a stand-alone app. That's a nice step forward as I don't want whole Mobile Security package in order to get the Anti-Theft feature. But there is a little work to make it better.

First time I couldn't find a way of getting root install of Anti-Theft as I installed it directly from Google Play (without Mobile Security). It took me quite some time to figure it out - so for the others - there is a button "Root mode" at the top of Advanced Settings. It redirects you to Google Play for "Anti-Theft (rooted)", here is the link - https://play.google.com/store/apps/details?id=com.avast.android.antitheft_setup. But more information about this option for users would be feasible.

The BFU approach is:
1. Having the phone rooted, BFU installs Anti-Theft from Google Play (not rooted version). In Advanced Settings, the root options are greyed out.
2. In Help -> Settings, there is many times "If you installed Anti-Theft rooted, ..." but not a single sentence about how to install it rooted.
3. In Help -> Stealth mode I read "If you installed Anti-Theft rooted, it is also easy to remove Anti-Theft. Start up avast! Mobile Security, and go to Settings, ...". Oh, so there is at least a hint. I don't know how to install it rooted but at least I know that for uninstall I need Mobile Security.
4. Help -> F.A.Q. redirects me to avast! Mobile Security FAQ web page. Which I don't have installed in first place. And there is no valuable info for this case anyway.

So what would be nice is:
1. To have in description of Anti-Theft on Google Play link to the rooted version.
2. Update the Help section to mention possibilities of how to get the rooted installation.