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Author Topic: avast crash flash- now log reports here  (Read 18889 times)

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Offline sandy55

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Re: avast crash flash- now log reports here
« Reply #30 on: December 08, 2012, 01:59:38 PM »
Quote from: essexboy on November 18, 2012, 04:54:15 PM
If all is well tomorrow let me know and I will tidy up
I have been out of town to a funeral and did not see your reply things have been hectic.
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win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline essexboy

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Re: avast crash flash- now log reports here
« Reply #31 on: December 08, 2012, 02:01:38 PM »
Not a problem, did you see my last post 
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Offline sandy55

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Re: avast crash flash- now log reports here
« Reply #32 on: December 08, 2012, 02:01:54 PM »
No orange blob. 
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win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline essexboy

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Re: avast crash flash- now log reports here
« Reply #33 on: December 08, 2012, 02:03:54 PM »
Have you tried a repair of Avast

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Offline sandy55

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Re: avast crash flash- now log reports here
« Reply #34 on: December 08, 2012, 02:08:46 PM »
I am wondering if this web rep crash is the same message that inspired the original post... I can't recall now if it said web rep crashed or just avast crashed.
As far as I can tell things are working ok the only goofy thing was my hotmail account was messed up on the sign in page my messages were on top of the sign in page before I signed in.. page over top of a page... the next time I used hotmail it would be gone then come back then be gone... thought it was a hotmail issue... Have not noticed it lately.
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win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline sandy55

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Re: avast crash flash- now log reports here
« Reply #35 on: December 08, 2012, 02:10:35 PM »
Quote from: essexboy on December 08, 2012, 02:03:54 PM
Have you tried a repair of Avast



No I have not.  Could you please tell me where you found that page.
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win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline essexboy

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Re: avast crash flash- now log reports here
« Reply #36 on: December 08, 2012, 02:12:02 PM »
Combofix reported that Avast was functioning normally so it looks as though it is the GUI that is missing.  A repair should fix that 

Go to control panel > Programs and Features
Select Avast and that page will appear
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Offline sandy55

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Re: avast crash flash- now log reports here
« Reply #37 on: December 08, 2012, 02:25:15 PM »
I clicked repair... got this message:
if this program did not uninstall correctly try uninstalling using settings that are compatible with your versions of windows
Program : Unknown
Publisher: Unknown
Location: C:\programFiles\Avast software asw Run Dll.exe

Is this normal?  sorry it is taking me long I have to write all down then copy it here...
it also has an unintalled correctly with a green arrow... I did not think I was uninstalling anything? 
press the green arrow or not?
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win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline sandy55

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Re: avast crash flash- now log reports here
« Reply #38 on: December 08, 2012, 02:27:38 PM »
previous message if from program compatibility assistant... does it make any sense to you... ?
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win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline essexboy

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Re: avast crash flash- now log reports here
« Reply #39 on: December 08, 2012, 02:28:48 PM »
Is this Avast free, Pro or AIS ?
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Offline sandy55

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Re: avast crash flash- now log reports here
« Reply #40 on: December 08, 2012, 02:33:06 PM »
I had the free when I got the first message later used the trial it ran out.. still no reply to me email on how to pay for avast... another thread sorry... went back to the free... when the trial ran out. currently using free again
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win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline essexboy

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Re: avast crash flash- now log reports here
« Reply #41 on: December 08, 2012, 02:37:21 PM »
OK lets fully remove Avast cleanup and re-install

Download Avast from here to your desktop http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe

Download aswClear from here http://files.avast.com/files/eng/aswclear.exe

Uninstall Avast via Control Panel > Programs and Features
Reboot to safe mode and run aswClear
Return to normal mode and install Avast
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Offline sandy55

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Re: avast crash flash- now log reports here
« Reply #42 on: December 08, 2012, 02:42:40 PM »
ok how do I reboot in safe mode?
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win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline essexboy

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Re: avast crash flash- now log reports here
« Reply #43 on: December 08, 2012, 02:44:18 PM »
Reboot the computer and as soon as the power is applied press and hold F8 a menu will appear.  Select safe mode
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Offline sandy55

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Re: avast crash flash- now log reports here
« Reply #44 on: December 08, 2012, 02:46:21 PM »
thanks I am doing it now.
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win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...
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