Author Topic: avast crash flash- now log reports here  (Read 18891 times)

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Offline sandy55

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Re: avast crash flash- now log reports here
« Reply #45 on: December 08, 2012, 03:40:25 PM »
Ok did all that a feel rather smug and proud of myself.   ;)
I registered with the free version to avoid any future issues with the change over from different versions.  I did get some loopy message from chrome saying my preferences would not be saved and I could not access all features... of what I don't know.  I have the orange bit now.  I am hoping this is fixed and all is well.  Do you think I should run the unhackme program again to see if it comes back clear now?  Or just get rid of it?
win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline sandy55

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Re: avast crash flash- now log reports here
« Reply #46 on: December 08, 2012, 03:50:04 PM »
I also noticed for the first time the recommend page and went there tried to sign in with what I just registed which is how I sign in here and it says my email and password are incorrect.  I tried to create a new account using all the same information and it says the email is already in use...oh bother I am quite sure of the password as  just did it a moment ago. 
win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline essexboy

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Re: avast crash flash- now log reports here
« Reply #47 on: December 08, 2012, 03:59:15 PM »
OK lets clear my rubbish now and then see how the computer is behaving

Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:


Remove ComboFix
  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall
     (Notice the space between the "x" and "/")
    then click OK



  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.
   Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:
  • Go to this site  and click Do I have Java
  • It will check your current version and then offer to update to the latest version
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave:

Offline sandy55

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Re: avast crash flash- now log reports here
« Reply #48 on: December 08, 2012, 06:56:06 PM »
I repeatedly get the message window cannot find Combofix/Uninstall?
win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline sandy55

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Re: avast crash flash- now log reports here
« Reply #49 on: December 08, 2012, 06:58:35 PM »
However I can find it when I do a file search now what?
win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline essexboy

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Re: avast crash flash- now log reports here
« Reply #50 on: December 08, 2012, 07:55:23 PM »
OK let OTL remove it, this will happen when you press the cleanup button

Offline sandy55

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Re: avast crash flash- now log reports here
« Reply #51 on: December 09, 2012, 08:56:05 PM »
system restore says it is only for window vista or window xp I used it anyway...
I could not get the java to do as you asked so I deleted the entire file...
everything else is done.
If I find I need that java file to live happily I will try to download it from scratch at that time as of now
I have now idea how the computer is working as all I have been able to accomplish is the things you have asked above \will watch it and report back any glitches if any.
thanks for your help..
win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline essexboy

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Re: avast crash flash- now log reports here
« Reply #52 on: December 09, 2012, 11:24:26 PM »
Removing Java is a good move, I doubt if you will really need it again