Uh oh, Sirefef and services.exe

[sRGB]

Need help guys.  Problems include very slow loading web pages, cannot go into firewall properties, and redirects.  Redirect might have been fixed by one of the tools I used.  Used MBAM, adwcleaner, OTL, aswMBR, and FSS.  Logs will be attached to this post and next.

Thanks 

[Pondus]

you seem to have the ZeroAccess rootkit

attach aswMBR log also



removal specialist are notified. it may take hours before one arrive so be patient

[sRGB]

Thank you.  Here they are.

[essexboy]

Let me know what problems remain on completion

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  
  

Code: [Select]

:OTL
[2012/11/24 12:38:41 | 000,000,228 | ---- | M] () -- C:\windows\tasks\0.job
[2012/11/24 15:20:56 | 000,004,608 | -HS- | M] () -- C:\windows\assembly\GAC_32\Desktop.ini
[2012/11/24 15:20:56 | 000,006,144 | -HS- | M] () -- C:\windows\assembly\GAC_64\Desktop.ini

:Files
C:\Windows\Installer\{fb9a415d-8a39-a495-eecb-70163c6883ff}

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

• Double click on ComboFix.exe & follow the prompts.
  
• Accept the disclaimer and allow to update if it asks

• When finished, it shall produce a log for you.
• Please include the C:\ComboFix.txt in your next reply.[/b]
  

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

[sRGB]

Ok, ran OTL and ComboFix.  The firewall settings are accessible again.  The slow loading pages is still noticeable.  It takes a minute for a homepage like msn to load and another 3 minutes before I can do anything like click, type or scroll.

[essexboy]

Is this using firefox or IE

If IE then update to IE10 and let me know if that cures it http://windows.microsoft.com/en-us/internet-explorer/downloads/ie-10/worldwide-languages

[sRGB]

It is using IE.  I don't have the computer with me right now, had to give it back to the owner.  But I'll tell him to update it we'll see if that works.

[sRGB]

Hey that did the trick, lag is gone!

[essexboy]

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  
• In the Run box, type in ComboFix /Uninstall
   (Notice the space between the "x" and "/")
  then click OK
  
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
• Click OK.

   Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:

• Go to this site  and click Do I have Java
  
• It will check your current version and then offer to update to the latest version

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave:

[sRGB]

Now this uninstalling part I can do with no problems.     Thank you very much, essex!