Rootkit infection - Error access denied (5)

[Slifersjv1]

Hi there,

After doing a scan this morning I received 14 items marked as rootkit: hidden file

Here's a screenshot of the results


I ran AdwCleaner
After running a MBAM scan I got the following report:

Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org

Database version: v2012.11.28.02

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Steve :: STEVES_COMPUTER [administrator]

28/11/2012 09:05:28
mbam-log-2012-11-28 (09-05-28).txt

Scan type: Full scan (C:\|D:\|E:\|G:\|Q:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 491733
Time elapsed: 1 hour(s), 53 minute(s), 45 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Attached are also my OTL logs as you requested

Along with my aswMBR log

Also my boot time scan in avast has come up with nothing.

has the problem been dealt with or have I still got something lurking in the background?

[mikaelrask]

hey i also recommnd you post a quick scan result of malwarebytes.

http://forum.avast.com/index.php?topic=53253.0

a malware expert will help you from there.

[Slifersjv1]

As requested, came up all clean.

Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org

Database version: v2012.11.28.02

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Steve :: STEVES_COMPUTER [administrator]

28/11/2012 17:51:11
mbam-log-2012-11-28 (17-51-11).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 217348
Time elapsed: 5 minute(s), 46 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

[essexboy]

Hi could you extend the location part of the Virus chest and let me know the full path of the files concerned

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  
  

Code: [Select]

:OTL
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O3 - HKU\S-1-5-21-1450640315-1526288823-580202683-1000\..\Toolbar\WebBrowser: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

[Slifersjv1]

Sorry about the first screenshot, as well as my delay in replying, a full screenshot as requested.



Upon reboot I received this:

All processes killed
========== OTL ==========
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4efb-9B51-7695ECA05670}\ not found.
Registry value HKEY_USERS\S-1-5-21-1450640315-1526288823-580202683-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}\ not found.
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully
 
[EMPTYTEMP]
 
User: All Users
 
User: Anne
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 34702 bytes
->Flash cache emptied: 56475 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes
 
User: Public
 
User: Steve
->Temp folder emptied: 24479652 bytes
->Temporary Internet Files folder emptied: 183414571 bytes
->Java cache emptied: 1225388565 bytes
->Google Chrome cache emptied: 184052298 bytes
->Flash cache emptied: 16037469 bytes
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 179527460 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 46463632 bytes
RecycleBin emptied: 61267898 bytes
 
Total Files Cleaned = 1,832.00 mb
 
Restore point Set: OTL Restore Point
 
OTL by OldTimer - Version 3.2.69.0 log created on 11282012_194322

Files\Folders moved on Reboot...
File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

And as requested the results of my quick scan are attached

[essexboy]

I believe that may be a false positive, however lets confirm that

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

• Double click on ComboFix.exe & follow the prompts.
  
• Accept the disclaimer and allow to update if it asks

• When finished, it shall produce a log for you.
• Please include the C:\ComboFix.txt in your next reply.[/b]
  

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

[Slifersjv1]

As far as the running of my computer is going, I see nothing different to how it usually is, the results of combofix are attached

[essexboy]

I believe they are false positives, however monitor the system for a day or so and if all is well I will remove my tools.  If not I will dig deeper

[Slifersjv1]

Ok I will do, thanks very much for the help in the meantime. 

[essexboy]

Avast treats all hidden files as suspect, with good cause but sometimes it is a little over the top.  But it is always better to check