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Author Topic: Uncommanded shut-downs  (Read 4728 times)

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wam

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Uncommanded shut-downs
« on: December 16, 2012, 05:05:58 PM »
For some time now my Windows 7 laptop has suddenly shut down within several minutes of waking.  Happens a couple times a week.

While online this morning, I noticed the Avast icon in the bottom task bar started to blink, and shortly thereafter the computer shut down.  Someone know what might be going on here?
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Offline Asyn

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Re: Uncommanded shut-downs
« Reply #1 on: December 16, 2012, 05:15:31 PM »
- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??
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wam

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Re: Uncommanded shut-downs
« Reply #2 on: December 16, 2012, 05:27:49 PM »
Quote from: Asyn on December 16, 2012, 05:15:31 PM
- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??

Yikes -- I'll try

Free download, "created 10/22/2010".  Dunno where to look for version.
Win 7 32  I think
No other AV currently or previously but I do have SuperAntiSpyware

sorry if this double-posts.  The first didn't seem to go thru
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Offline Asyn

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Re: Uncommanded shut-downs
« Reply #3 on: December 16, 2012, 05:30:09 PM »
1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

wam

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Re: Uncommanded shut-downs
« Reply #4 on: December 16, 2012, 05:36:56 PM »
I'll give it a shot, thanx.
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Offline Asyn

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Re: Uncommanded shut-downs
« Reply #5 on: December 16, 2012, 05:47:56 PM »
Quote from: wam on December 16, 2012, 05:36:56 PM
I'll give it a shot, thanx.

You're welcome.
Please report back.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

wam

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Re: Uncommanded shut-downs
« Reply #6 on: December 16, 2012, 05:53:29 PM »
Okay I downloaded and saved the Avast install

Need more info for the uninstall.  I've heard of opening in safe mode, but never done it.  Any reason I shouldn't just try a normal uninstall from the control panel?

If I need to do the safe mode thing, I'll need instructions.
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Offline Asyn

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Re: Uncommanded shut-downs
« Reply #7 on: December 16, 2012, 05:57:52 PM »
Quote from: wam on December 16, 2012, 05:53:29 PM
If I need to do the safe mode thing, I'll need instructions.

Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

wam

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Re: Uncommanded shut-downs
« Reply #8 on: December 16, 2012, 06:00:50 PM »
I think you missed my point.  Those instructions say to start the computer in safe mode and I don't know what that means.  I'm not a computer guy.
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Offline Asyn

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Re: Uncommanded shut-downs
« Reply #9 on: December 16, 2012, 06:03:11 PM »
Quote from: wam on December 16, 2012, 06:00:50 PM
I think you missed my point.  Those instructions say to start the computer in safe mode and I don't know what that means.  I'm not a computer guy.

http://en.wikipedia.org/wiki/Safe_mode
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Offline bob3160

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Re: Uncommanded shut-downs
« Reply #10 on: December 16, 2012, 06:09:04 PM »
You may find these instructions a little easier to understand:
http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
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wam

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Re: Uncommanded shut-downs
« Reply #11 on: December 16, 2012, 07:12:57 PM »
I think I got it done.  Seem to have V7 now.  Whether it helped...time will tell.  If I don't come back within a week or two -- success.

Thanks guys.
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Offline Asyn

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Re: Uncommanded shut-downs
« Reply #12 on: December 16, 2012, 07:35:24 PM »
You're welcome.
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