Help deleting Rootkit.ZeroAccess

[essexboy]

Swizzor was a false positive on a utility file from HP and the other was in the system restore

Could you give me a screen shot of the start menu please

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  
  

Code: [Select]

:OTL
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O3 - HKU\S-1-5-21-842925246-1364589140-725345543-1013\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\InfoDelivery present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

[LaLuz]

I run OTL Fixes twice and nothing happened.  Is it suppose to take a long time?  At the bottom of the screen says "Killing Processes.  DO NOT INTERRUPT" I let it sit there for a while and then I noticed on the top of the screen it said 'not responding', so I had to reboot because the pc froze.  I went back and tried again and the samething happened.

as far as a screen shot of the start menu, I guess I was not clear enough.  I don't mean the the icons on the start menu, what I mean is the program icons listed on the start menu.  I'm including a couple of screen shots for you.

[essexboy]

Stop OTL and remove this one line from the fix and then re-run it

[emptytemp]

Restore Accessories Program Files Menu 
 
Please download this tool
 
 
You will need to unzip the tool first. 
 
Once you've unzipped the tool, please double-click on it to run it. 
 
Ensure that the following check boxes are checked (as seen in this image below): 
 


 
Once they are, click on the Restore button.

If necessary we can rebuild the programmes folder

[LaLuz]

The links work good now.  The folders still look the same and some of them are empty.

Here is the new OTL report.  Should I empty the Temp folder?

[essexboy]

Could you screenshot a folder please so that I can see

I do have a programme that will assist in the restoration of the start menu > all programmes list

[LaLuz]

Here is a screen shot of the programs list.  Please notice notice all the weird looking folders. 

[essexboy]

OK lets run the full gamut 
 
 
Restore Admin Tools Program Files Menu 
 
Please download this tool . 
 
You will need to unzip the tool first. 
 
Once you've unzipped the tool, please double-click on it to run it. 
 
Click on the Restore Administrative Tools Items button. 
 
As seen in this image below: 
 


 
This next one will produce the necessary shortcut links which you can cut and paste into the start menu folder
Download the Repair.vbs file to your destop
Run the repair.vbs
It will ask for a folder name call it recovery
The tool will let you know when it is finished
On the desktop will be a recovery folder 
Open the folder
Cut and Paste the links that you want to C:\documents and settings\your name\start menu

[LaLuz]

Thank you Essexboy, I will work on those folder when I come back.  So is my computer now safe for me to do my banking?

[essexboy]

As far as I can see yes, we have run a fair few heavy duty tools on this and although I cannot see why Combofix is reporting ZA none of the others find anything remotely resembling it

[LaLuz]

Ok, the folders are now fixed.  Would you be able to fix my CD drive?  I've uninstall it, reinstalled it, and even tried "Fix-it" from Microsof.  When I insert a disk it takes a long time to open up, and some times it doesn't read it. 

[essexboy]

Could you go to control panel > device manager and let me know if the CD drive appears there and if it has a yellow question mark after it

[LaLuz]

I doesn't.  It did before I reinstalled it.

[essexboy]

When I insert a disk it takes a long time to open up, and some times it doesn't read it

This may actually be a hardware problem rather than driver or software

How is the computer behaving now

[LaLuz]

It's a lot better now.  The internet still sometimes takes some time when launching a program, and sometimes when I click on 'My Computer' it takes a while to open.

Please tell me which programs should I keep from all those programs that I've downloaded.

[essexboy]

OK the last few that you downloaded to restore icons and folders manually delete from the desktop

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:


Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  
• In the Run box, type in ComboFix /Uninstall
   (Notice the space between the "x" and "/")
  then click OK
  
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
• Click OK.

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave: