Help with mssge from Avast re my mail (Newbie here)

[BarbaraJean]

Hi everyone,

I am a newbie, so I hope I am posting in the correct place.

I have just downloaded Avast and it came up with a message...  I do hope I can upload it.

I belong to Community Feedback and they sent me here for your help.

I am going to try upload it now..it's about my mail

Oh dear, cannot see how to upload image.

I will try to type it all:
=================

Avast has detected a secure connection from you mail program (process msimn.exe) to the POP server 62.254.26.193 (virginmedia.com)

This type of connction cannot be checked for viruses.
Please disable SSL/TLS in yourmail client so that Mail Scanner can scan your mail. The Mail Scanner will provide the SSL/TLS security itself

======================

I do hope you can help me with this issue.

Many thanks

Barbara

[CraigB]

You need to set the security to none within your server settings to your mail client, once you have done that then avast will be able to handle the security and scan your mail.

[Pondus]

it means you mail is using secure connection SSL/TLS and avast is just telling you it can not scan it

you have two options....

if you do not want avast to scan it (your mail provider may already done that at the mail server) then go to avast mail settings and turn off the SSL warning pop up

if you want avast to scan it, you must sett it up correct

how to do it

https://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=1384

https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1443

[BarbaraJean]

Thank you so much for your help, I just hope I am able to do this...I am not the most connfident person where these things are concerned.

((Hugs))

Barbara

[Pondus]

It seems virginmedia scan all mail at server for spam/virus

check the  FAQ


http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=2481&CURRENT_CMD=SEARCH&CONFIGURATION=1002&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

We also filter all email viruses out of your Virgin Media email. However, you can get computer viruses from other sources like websites, disks or other email services, so it is essential that you also have anti-virus software on your computer.